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All Journal J@TI (TEKNIK INDUSTRI) SITEKIN: Jurnal Sains, Teknologi dan Industri Jurnal Optimasi Sistem Industri JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) JURNAL REKAYASA SISTEM INDUSTRI Jurnal Sains dan Teknologi: Jurnal Keilmuan dan Aplikasi Teknologi Industri Computer Based Information System Journal SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri INAQUE: Journal of Industrial & Quality Engineering JT-IBSI (Jurnal Teknik Ibnu Sina) Jurnal Pengabdian Barelang Computer & Science Industrial Engineering Journal Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Sugianto, Welly
Universitas Putera Batam
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Journal : Computer Based Information System Journal

 1 
PENGARUH SERVICE QUALITY, WEBSITE QUALITY, GOOD CORPORATE GOVERNANCE DAN TRUST PADA BEHAVIORAL INTENTION NASABAH BANK UMUM DI KOTA BATAM Welly Sugianto
Computer Based Information System Journal Vol. 1 No. 2 (2013): CBIS Journal
Publisher : Universitas Putera Batam

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Abstract

The previous researches showed that Trust was normally influenced by the effectiveness of Good Corporate Governance Implementation, Service quality and Website Quality The previous researches examined the direct impact of Service Quality, Good Corporate Governance Implementation, Website Quality and Trust on Customer’s Behavioral Intention. Limited attention has been paid to treating those aspects as multiple and interrelated dependence relationships. This research attempts to examine how Service Quality, Good Corporate Governance Implementation, Website Quality and Trust affect Customer’s Behavioral Intention. This research uses 5 latent variables which consist of 3 exogenous constructs and 2 endogenous constructs. The impact of exogenous variables on endogenous variable was analyzed by linear regression. Results show that there are significant interrelated dependence relationships among constructs.
Pengaruh Service Quality Dan Website Quality Pada Customer Value (Studi Kasus Pada Bank Umum Di Kota Batam) Welly Sugianto
Computer Based Information System Journal Vol. 2 No. 1 (2014): CBIS Journal
Publisher : Universitas Putera Batam

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Abstract

The previous researches showed that Value was normally influenced by Service Quality and Website Quality. Limited attention has been paid to treating those aspects as Construct. This research attempts to examine how Service Quality and Website Quality affect Value. This research uses 3 latent variables which consist of 2 exogenous constructs and 1 endogenous constructs. The impact of exogenous variables on endogenous variable was analyzed by Structural Equation Model (SEM). Results show that there are significant interrelated dependence relationships among constructs.
Implementasi Importance Performance Analysis Untuk Mengevaluasi Pelayanan Website Bank Umum Di Kota Batam Welly Sugianto
Computer Based Information System Journal Vol. 3 No. 2 (2015): CBIS Journal
Publisher : Universitas Putera Batam

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Abstract

Importance performance analysis or IPA is a tool to evaluate and identify the major strengths and weaknesses of organization. This research attempts to understand the customer expectations and perceptions of website quality of a bank in batam city and shows the usefulness of the IPA in evaluating website quality attributes from customer perspectives in a bank. This research used 45 items from the website quality attributes and each item was rated using semantic scale. Responses were obtained from 280 usable questionnaires. The importance-performance analysis shows that 12 items fall into the “keep up the good work” quadrant, 9 items fall into the “concentrate here” quadrant, 9 items fall into the “low priority” quadrant, and 15 items fall into the “possible overkill” quadrant. The results of this research are useful in identifying areas for strategic focus to help organization develop the website quality strategies.
Co-Authors Ade Irpan Sabillah Anggia Arista Anjani, Restu Ardani Ramadhon ARSYAD SUMANTIKA Bobby Mandala Putra Citra Indah Asmarawati Dachi, Markus Gunawan Elsya P.L Tarigan Elva susanti Elva Susanti Ganda Sirait Hazimah, Hazimah Herlambang, Landung Aji Kusnanto Kusnanto Mauliddia Yanti Nainggolan, Van Becham Nurlinda Ayu Triwuri Putri, Rindu Ananda Rizki Prakasa Hasibuan Rony Prasetyo Sadiq Ardo Wibowo Siahaan, Julius Sijabat, Reychandro Eryvan Pardomuan Sormin, Silvia Angel Syahrul Astiono, Ridho Zefri Azharman