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All Journal Juiperdo Jurnal Ilmu Kedokteran dan Kesehatan Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Promotif Preventif Jurnal Kesehatan Tambusai Altifani Journal: International Journal of Community Engagement Pancasakti Journal Of Public Health Science And Research Educate: Journal of Community Service in Education Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat Jurnal Healthy Mandala Waluya Jurnal Kesehatan Masyarakat Perkotaan Lontara Journal Of Health Science And Technology Jurnal Pengabdian Kesehatan
Saragih, Pestaria
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Relationship between Service Quality and BOR (Bed Occupancy Ratio) Value at Medan Adventist Hospital 2025 Mendrofa, Wetty Mayanora; Simbolon, Pomarida; Saragih, Pestaria; Ginting, Nasipta
Jurnal Kesehatan Masyarakat Perkotaan Vol. 5 No. 2 (2025): Jurnal Kesehatan Masyarakat Perkotaan
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jkmp.v5i2.3061

Abstract

Background: The creation of service quality will certainly create satisfaction for service users. Service quality is important in health service organizations because it can make the quality of health services efficient. The quality of this service can ultimately provide benefits such as the Bed Occupancy Rate (BOR) value which is very important in assessing the quality of hospital services. Regarding the quality of service carried out using a questionnaire sheet that is categorized as less and good shows the results that the quality of service is in the Good category as many as 21 (60.0%) because patients felt that the service provided by Medan Adventist Hospital was good. The purpose of the study is to identify the Relationship between Service Quality and BOR Value at Medan Adventist Hospital 2025. The sample of this study are 35 respondents with a sampling technique of Quota sampling. The instruments used are questionnaires and Observation sheets. Data analysis with Chi-Square test. The results of this study obtain a good category of service quality for 21 people (60.0%), BOR value above the ideal number of 18 (51.4%). The results of the Chi-Square test obtain a p-value of 0.023 (p <0.05) indicating that there is a relationship between service quality and BOR value at Medan Adventist Hospital in 2025. It is expected that Medan Adventist Hospital will improve the quality of service with BOR value and control and evaluate in order to maintain service quality.
Gambaran Penerimaan Rekam Medis Elektronik di Rumah Sakit Santa Elisabeth Medan Saragih, Pestaria; Boris, Jev; Siahaan, Tahoma Mutiara
Jurnal Promotif Preventif Vol 7 No 4 (2024): Agustus 2024: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v7i4.1365

Abstract

Penerimaan Rekam Medis Elektronik merupakan salah satu pendukung dalam penerimaan sistem informasi bagi pelayanan kesehatan. Tujuan Penelitian ini adalah untuk mengetahui gambaran penerimaan rekam medis elektronik berdasarkan manfaat, kemudahan dan sikap pada pelayan kesehatan. Jenis penelitian yang digunakan adalah penelitian deskriptif. Sampel pada penelitian ini adalah sebanyak 78 responden dengan teknik pengambilan sampel adalah total sampling. Pengambilan sampel dengan menggunakan teknik data primer. Instrumen adalah lembar kuesioner. Analisa data dilakukan secara univariat. Hasil penelitian diperoleh persentase kemudahan penerimaan rekam medis elektronik sebesar 67,9%, manfaat penerimaan rekam medis elektronik sebesar 60,3% dan sikap penerimaan rekam medis elektronik sebesar 14,1%. Manfaat dikatakan baik dikarenakan penerimaan rekam medis dapat bermanfaat untuk menyediakan informasi dengan jelas serta penerimaan rekam medis elektronik dapat menyediakan laporan dengan cepat. Kemudahan dikatakan baik dikarenakan penerimaan rekam medis elektronik lebih mudah digunakan serta cukup berguna. Penyebab sikap penerimaan rekam medis elektronik dikatakan kurang baik dikarenakan petugas masih memiliki tingkat risiko dalam penerimaan rekam medis elektronik. Diharapkan bagi petugas kesehatan di Rumah Sakit Santa Elisabeth Medan dapat meningkatkan sistem penerimaan rekam medis elektronik dan dilakukannya sosialisasi kepada petugas yang melakukan sistem penerimaan rekam medis elektronik.
Relationship between Service Quality and BOR (Bed Occupancy Ratio) Value at Medan Adventist Hospital 2025 Mendrofa, Wetty Mayanora; Simbolon, Pomarida; Saragih, Pestaria; Ginting, Nasipta
Jurnal Kesehatan Masyarakat Perkotaan Vol. 5 No. 2 (2025): Jurnal Kesehatan Masyarakat Perkotaan
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jkmp.v5i2.3061

Abstract

Background: The creation of service quality will certainly create satisfaction for service users. Service quality is important in health service organizations because it can make the quality of health services efficient. The quality of this service can ultimately provide benefits such as the Bed Occupancy Rate (BOR) value which is very important in assessing the quality of hospital services. Regarding the quality of service carried out using a questionnaire sheet that is categorized as less and good shows the results that the quality of service is in the Good category as many as 21 (60.0%) because patients felt that the service provided by Medan Adventist Hospital was good. The purpose of the study is to identify the Relationship between Service Quality and BOR Value at Medan Adventist Hospital 2025. The sample of this study are 35 respondents with a sampling technique of Quota sampling. The instruments used are questionnaires and Observation sheets. Data analysis with Chi-Square test. The results of this study obtain a good category of service quality for 21 people (60.0%), BOR value above the ideal number of 18 (51.4%). The results of the Chi-Square test obtain a p-value of 0.023 (p <0.05) indicating that there is a relationship between service quality and BOR value at Medan Adventist Hospital in 2025. It is expected that Medan Adventist Hospital will improve the quality of service with BOR value and control and evaluate in order to maintain service quality.
The Relationship Between Nurse’s Motivation with Completeness of Medical Record Files Simbolon, Pomarida; Simbolon, Nagoklan; Saragih, Pestaria
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 10 No 02 (2022): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v10i2.1797

Abstract

Latar Belakang: Rekam medis adalah berkas yang berisikan catatan dan dokumen tentang identitas pasien, pemeriksaan, pengobatan, tindakan dan pelayanan yang telah diberikan kepada pasien. Ketidaklengkapan pengisian rekam medis menggambarkan pelayanan kesehatan yang diberikan dan mutu pelayanan rekam medis. Kelengkapan rekam medis rawat inap di rumah sakit Santa Elisabeth Medan Tahun 2022 memiliki kelengkapan rekam medis yang tinggi. Salah satu cara yang dilakukan untuk meningkatkan kelengkapan rekam medis adalah motivasi. Kaitan motivasi dengan kelengkapan rekam medis sangat berpengaruh terhadap pencapaian hasil kerja atau sering disebut dengan kinerja. Semakin tinggi motivasi seorang perawat maka akan semakin tinggi juga kelengkapan rekam medis. Tujuan: Mengidentifikasi hubungan motivasi dengan kelengkapan rekam medis rawat inap di Rumah Sakit Santa Elisabeth Medan tahun 2022. Metode: Rancangan penelitian analitik dengan menggunakan pendekatan cross sectional. Sampel penelitian ini 57 responden dengan teknik pengambilan sampel adalah total sampling. Instrumen yang digunakan adalah kuesioner untuk pengetahuan dan lembar ceklis untuk kelengkapan rekam medis. Analisa data uji Chi-square. Hasil: Sebagian besar motivasi kategori rendah 43 orang (75,4%), kelengkapan rekam medis kategori lengkap 50 rekam medis (87.7%). Hasil uji Chi-square diperoleh p-value 0.001 (p<0.05) menunjukkan bahwa ada hubungan yang signifikan antara motivasi dengan kelengkapan rekam medis rawat inap di rumah sakit Santa Elisabeth Medan Tahun 2022. Kesimpulan: Diharapkan kepada perawat agar mampu meningkatkan motivasi tentang rekam medis, sehingga berkas rekam medis bisa lengkap 100%.
Co-Authors Aldafikin, Muhammad Alhanannasir, Alhanannasir Arjuna Ginting, Arjuna Boris, Jev Br. Sipayung, Selviani Damayanti Ginting, Nasipta Harefa, Jatmika Nonifili Hosizah Hosizah Hutauruk, Adrian Julia, Alejandro Arauz Mendrofa, Wetty Mayanora MTI, Anthonyus Munthe, Ita Monita Nainggolan, Sanggriani Mairanda Nopitasari, Iin Sebayang, Nico Siahaan, Tahoma Mutiara Silalahi, Rani Gartika Holivia Simbolon, Nagoklan Simbolon, Pomarida Zebua, Agnes Jeane