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All Journal JDM (Jurnal Dinamika Manajemen) Gorontalo Accounting Journal International Journal Of Science, Technology & Management (IJSTM) Innovative: Journal Of Social Science Research Jurnal Kajian Islam dan Sosial Keagamaan
Amaliah, Riska
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Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction Bakar, Resekiani Mas; Amaliah, Riska; Hidayati, Nurul
JDM (Jurnal Dinamika Manajemen) Vol 10, No 2 (2019): September 2019 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i2.19843

Abstract

This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.
Analisis Determinan Kinerja Keuangan Amaliah, Riska; Dahruji, Dahruji
Gorontalo Accounting Journal Volume 6 Nomor 1 April 2023
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gaj.v6i1.2670

Abstract

The following research aims to find out what factors influenced the financial performance of Islamic Commercial Banks at OJK and BI during the Covid-19 pandemic for the 2019-2021 period. The analysis methodology is panel data regression with Eviews 12. The sample used is 12 BUS for the 2019-2021 period. The variables used are Operational Costs to Operating Income (BOPO), Non Performing Financing (NPF), Inflation, and Statutory Reserves (GWM). The results is all variables simultaneously had a significant influence on the financial performance of BUS, based on F test. Meanwhile, on t test, the BOPO and GWM variables are proven to have an influence on the financial performance of BUS. NPF and inflation had no effect in BUS financial performance (ROA). So that it can be concluded that BUS at OJK and BI in 2019-2021 during the Covid-19 pandemic could handle their financial performance quite well. Thereforethat must used to evaluation for BUS in order to improve operational performance. In order to avoid a decline in financial performance during the Covid-19 pandemic, BUS in OJK and BI are required to prioritize strategic steps to improve their financial performance and if there’s a problem with the process, it can be handled properly.
Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction Bakar, Resekiani Mas; Amaliah, Riska; Hidayati, Nurul
JDM (Jurnal Dinamika Manajemen) Vol 10, No 2 (2019): September 2019
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i2.19843

Abstract

This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.
Hak Pekerja Alfamart Dalam Perjanjian Kerja Waktu Tertentu Kajian Perspektif Hukum Islam Dan Hukum Ketenagakerjaan di Indonesia Dalimunthe, Nikmah; Amaliah, Riska
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11871

Abstract

Penelitian ini mengevaluasi kontrak kerja waktu tertentu di Alfamart dari sudut pandang hukum Islam dan hukum ketenagakerjaan di Indonesia. Menggunakan pendekatan studi kepustakaan dengan metode kualitatif, penelitian ini menemukan bahwa kontrak semacam itu memberikan fleksibilitas bagi perusahaan namun menimbulkan ketidakpastian bagi pekerja terkait upah dan jaminan sosial. Dari perspektif hukum Islam, kontrak harus mematuhi prinsip kesetaraan dan saling menguntungkan, yang belum sepenuhnya terpenuhi dalam praktik di Alfamart. Pentingnya meningkatkan kesadaran hukum pekerja diidentifikasi sebagai langkah penting. Kesimpulannya, perlindungan hak-hak pekerja perlu ditingkatkan sesuai dengan standar keadilan dalam hukum Islam dan hukum ketenagakerjaan, serta pemotongan upah tanpa kesepakatan kontrak dianggap tidak sah menurut hukum Islam.
Implementasi Prinsip Ibadah dalam Islam oleh Muhammadiyah: Hubungan Akhlak dan Moralitas Masyarakat Amaliah, Riska; Musa'ad, Fahria; Makmur, Andi Hikmayani; Miro, Abbas Baco; Nashir, Ahmad
Jurnal Kajian Islam dan Sosial Keagamaan Vol. 3 No. 3 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the concept of worship from the perspective of Muhammadiyah, which emphasizes the importance of worship not only as a ritual but also as a means of character and moral formation. This study uses a qualitative approach with a case study method, involving interviews with Muhammadiyah members. The results show that Muhammadiyah views worship as an educational process that shapes ways of thinking, behaving, and acting in personal and social life. This organization emphasizes the importance of understanding and practicing Islamic teachings based on the Quran and Sunnah, and encourages its members to be open, responsible, and critical in their worship. This study also highlights the challenges Muhammadiyah faces in actualizing the principles of worship in the current era of social change.
Analysis of Pharmacist Intervention in Anaemic Pregnant Women in Stunting Prevention Amaliah, Riska; Nasution, Azizah; Khairunnisa
International Journal of Science, Technology & Management Vol. 4 No. 3 (2023): May 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i3.835

Abstract

Accelerating stunting reduction is a national priority in realizing healthy, intelligent and productive human resources. Multi-dimensional factors cause stunting, so multi-sectors are responsible for handling it. To optimize stunting prevention, health workers such as pharmacists have an essential role to play. As part of change agents and competence, pharmacists should optimize their role in providing information and education and as caregivers. Pharmacists are expected to play a role in diet and nutrition management, increasing adherence to therapy, and monitoring drug side effects in pregnancy. This study aims to get an overview of the effect of pharmacist intervention in preventing anaemia in pregnant women in supporting the treatment of stunting. This type of research was a quasi-experimental study with a cohort study design before and after the intervention was carried out on anaemic pregnant women receiving blood supplement therapy in Pandeglang District, Banten Province. The clinical outcome assessment was measured based on the Hb value and the pregnant woman's weight. The level of adherence was assessed using the Medication Adherence Report Scale (MARS-5). The results showed increased adherence to using Iron Tablets after pharmacist intervention (99.47%). The MARS-5 score showed an average increase of 24.99 ± 0.07. The average patient's Hb increased after the intervention and showed a significant difference in Hb levels (p<0.05). The decrease in the number of patients with anaemia in pregnant women reached 91.8%. Pregnant women's weight increased monthly, showing a significant difference (p <0.05). Based on these results, it can be concluded that there was a significant increase in adherence to the consumption of Blood Supplement Tablets, Hb levels, and body weight in pregnant women after pharmacists intervened in Pandeglang Regency, Banten Province.
Co-Authors Ahmad Nashir Dahruji, Dahruji Dalimunthe, Nikmah Khairunnisa Makmur, Andi Hikmayani Miro, Abbas Baco Musa'ad, Fahria Nasution, Azizah Nurul Hidayati Resekiani Mas Bakar