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All Journal JDM (Jurnal Dinamika Manajemen) Gorontalo Accounting Journal Jurnal Proaksi Innovative: Journal Of Social Science Research
Amaliah, Riska
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Other

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Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction Bakar, Resekiani Mas; Amaliah, Riska; Hidayati, Nurul
JDM (Jurnal Dinamika Manajemen) Vol 10, No 2 (2019): September 2019 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i2.19843

Abstract

This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.
Analisis Determinan Kinerja Keuangan Amaliah, Riska; Dahruji, Dahruji
Gorontalo Accounting Journal Volume 6 Nomor 1 April 2023
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gaj.v6i1.2670

Abstract

The following research aims to find out what factors influenced the financial performance of Islamic Commercial Banks at OJK and BI during the Covid-19 pandemic for the 2019-2021 period. The analysis methodology is panel data regression with Eviews 12. The sample used is 12 BUS for the 2019-2021 period. The variables used are Operational Costs to Operating Income (BOPO), Non Performing Financing (NPF), Inflation, and Statutory Reserves (GWM). The results is all variables simultaneously had a significant influence on the financial performance of BUS, based on F test. Meanwhile, on t test, the BOPO and GWM variables are proven to have an influence on the financial performance of BUS. NPF and inflation had no effect in BUS financial performance (ROA). So that it can be concluded that BUS at OJK and BI in 2019-2021 during the Covid-19 pandemic could handle their financial performance quite well. Thereforethat must used to evaluation for BUS in order to improve operational performance. In order to avoid a decline in financial performance during the Covid-19 pandemic, BUS in OJK and BI are required to prioritize strategic steps to improve their financial performance and if there’s a problem with the process, it can be handled properly.
Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction Bakar, Resekiani Mas; Amaliah, Riska; Hidayati, Nurul
JDM (Jurnal Dinamika Manajemen) Vol 10, No 2 (2019): September 2019
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i2.19843

Abstract

This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.
Hak Pekerja Alfamart Dalam Perjanjian Kerja Waktu Tertentu Kajian Perspektif Hukum Islam Dan Hukum Ketenagakerjaan di Indonesia Dalimunthe, Nikmah; Amaliah, Riska
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11871

Abstract

Penelitian ini mengevaluasi kontrak kerja waktu tertentu di Alfamart dari sudut pandang hukum Islam dan hukum ketenagakerjaan di Indonesia. Menggunakan pendekatan studi kepustakaan dengan metode kualitatif, penelitian ini menemukan bahwa kontrak semacam itu memberikan fleksibilitas bagi perusahaan namun menimbulkan ketidakpastian bagi pekerja terkait upah dan jaminan sosial. Dari perspektif hukum Islam, kontrak harus mematuhi prinsip kesetaraan dan saling menguntungkan, yang belum sepenuhnya terpenuhi dalam praktik di Alfamart. Pentingnya meningkatkan kesadaran hukum pekerja diidentifikasi sebagai langkah penting. Kesimpulannya, perlindungan hak-hak pekerja perlu ditingkatkan sesuai dengan standar keadilan dalam hukum Islam dan hukum ketenagakerjaan, serta pemotongan upah tanpa kesepakatan kontrak dianggap tidak sah menurut hukum Islam.
Value Added Tax And Minimum Wage Influence On Purchasing Power: Maslahah View Amaliah, Riska; Harahap, Muhammad Ikhsan; Rahmani, Nur Ahmadi Bi
Jurnal Proaksi Vol. 12 No. 4 (2025): Oktober - Desember
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jpk.v12i4.7928

Abstract

Main Purpose - The purpose of this study is to determine the influence of Value Added Tax and the City Minimum Wage on the purchasing power of the community in Medan City during the period 2015–2024. Method - This research employs a quantitative approach utilizing secondary data obtained from the Central Bureau of Statistics (BPS) and other official government sources. The dataset for this study comprises all annual data related to Value Added Tax, City Minimum Wage, and public purchasing power in Medan City from 2015 to 2024, resulting in 10 observations. Data analysis was conducted using EViews software to examine the relationships among the variables. Main Findings - The results show that both VAT and CMW meaningfully influence the community’s purchasing power. Increases in VAT and minimum wage adjustments have been shown to affect people’s ability to meet their consumption needs, emphasizing the strategic role of fiscal and labor policies in sustaining public welfare.Theory and Practical Implications - The results show that VAT, which does not have a significant effect on purchasing power, can be positioned as maslahah ‘ammah, with its revenue managed transparently for public benefit. Meanwhile, the minimum wage has a significant effect on purchasing power, so wage policies should be set fairly to safeguard maslahah dharuriyah in fulfilling basic needs.Novelty - The novelty of this research lies in the use of the maslahah perspective in analyzing the simultaneous influence of VAT and minimum wage on the purchasing power of Medan City’s community, thereby providing a new contribution in examining the linkage between fiscal and labor policies with societal welfare.
Co-Authors Dahruji, Dahruji Dalimunthe, Nikmah Harahap, Muhammad Ikhsan Nurul Hidayati Rahmani, Nur Ahmadi Bi Resekiani Mas Bakar