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All Journal Jurnal IKA Jurnal Pendidikan Bahasa Inggris International Journal of Language and Literature International Journal of Elementary Education
Padmadewi, N.N.
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Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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THE USE OF VERBAL AND NON-VERBAL COMMUNICATION BY FRONT OFFICE STAFF TO GUEST AT DOUBLE-SIX LUXURY HOTEL SEMINYAK Sudantari, N.M. Nenty; Padmadewi, N.N.; Dewi, K. Sintya
Jurnal Pendidikan Bahasa Inggris undiksha Vol 7, No 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jpbi.v7i2.20414

Abstract

Verbal and non-verbal communication is important for hotel staff to communicate with the guest, thus ensuring their satisfaction. This study aimed at (1) finding out the forms of verbal and non-verbal communication used by front office staff, (2) describing the function of verbal and non-verbal communication used by front office staff, and (3) analyzing the difficulties faced by front office staff in using verbal and non-verbal communication. The subject of this study were the front office staff in Double-Six Luxury Hotel Seminyak. The main instrument used in gathering the required data was the researcher and the data were obtained through observation, audio recording, and interview. Four steps were done in analyzing the data, namely: data collection, data reduction, data display, and conclusion drawing. The result of the study showed that, the verbal language mostly used by front office staff in Double-Six Luxury Hotel Seminyak in handling guest related to the guest needs and SOP provided by the hotel. There were also non-verbal language used in the form of showing interest and happiness. The reason that verbal language is used according to the study is to make the communication run well and avoid misunderstanding among staff and guests. The language barrier led the staff to use non-verbal language but they were aware that using non-verbal language could lead to some politeness issue. Key words: communication, front office staff, guest, non-verbal, verbal
Self-directed Learning in EFL During COVID-19 Pandemic: An Analysis of Teacher's Perception and Students' Learning Autonomy in SMA N 1 Blahbatuh Dewi, P.M.O.; Artini, L.P.; Padmadewi, N.N.
Jurnal IKA Vol 19, No 1 (2021): Maret
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ika.v19i1.32094

Abstract

Terdapat 3 tujuan dari penelitian ini. Penelitian ini bertujuan untuk mendeskripsikan persepsi guru tentang pembelajaran mandiri, aktivitas yang diberikan guru selama pembelajaran online, dan mengetahui komponen dan indikator mandiri yang diidentifikasi dalam aktivitas tersebut. Penelitian ini dikategorikan ke dalam metode campuran dengan menggunakan data kualitatif dan kuantitatif. Satu-satunya subjek dari data ini adalah seorang guru bahasa Inggris yang mengajar siswa kelas X di SMA N 1 Blahbatuh. Pengumpulan data dilakukan dengan menggunakan kuisioner, observasi, dan tabel klasifikasi. Ada tiga hasil utama dari penelitian ini. Pertama, guru memiliki persepsi positif tentang pembelajaran mandiri yang terlihat dari hasil angket. Kedua, kegiatan yang diberikan guru belum maksimal, karena beberapa tahapan pembelajaran belum memuat kegiatan. Terakhir, hanya ada empat komponen pembelajaran mandiri yang diidentifikasi dalam kegiatan yang diberikan oleh guru selama pembelajaran online. Ada kecenderungan guru salah menafsirkan pembelajaran mandiri.Kata kunci: Pembelajaran Mandiri; Persepsi; Pembelajaran Online.
THE USE OF VERBAL AND NON-VERBAL COMMUNICATION BY FRONT OFFICE STAFF TO GUEST AT DOUBLE-SIX LUXURY HOTEL SEMINYAK Sudantari, N.M. Nenty; Padmadewi, N.N.; Dewi, K. Sintya
Jurnal Pendidikan Bahasa Inggris undiksha Vol. 7 No. 2 (2019): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jpbi.v7i2.20414

Abstract

Verbal and non-verbal communication is important for hotel staff to communicate with the guest, thus ensuring their satisfaction. This study aimed at (1) finding out the forms of verbal and non-verbal communication used by front office staff, (2) describing the function of verbal and non-verbal communication used by front office staff, and (3) analyzing the difficulties faced by front office staff in using verbal and non-verbal communication. The subject of this study were the front office staff in Double-Six Luxury Hotel Seminyak. The main instrument used in gathering the required data was the researcher and the data were obtained through observation, audio recording, and interview. Four steps were done in analyzing the data, namely: data collection, data reduction, data display, and conclusion drawing. The result of the study showed that, the verbal language mostly used by front office staff in Double-Six Luxury Hotel Seminyak in handling guest related to the guest needs and SOP provided by the hotel. There were also non-verbal language used in the form of showing interest and happiness. The reason that verbal language is used according to the study is to make the communication run well and avoid misunderstanding among staff and guests. The language barrier led the staff to use non-verbal language but they were aware that using non-verbal language could lead to some politeness issue. Key words: communication, front office staff, guest, non-verbal, verbal
COPING WITH BIG CLASSES: EFFECT OF BIG BOOK IN FOURTH GRADE STUDENTS READING COMPREHENSION Mahayanti, N.W.S.; Padmadewi, N.N.; Wijayanti, L.P.A.
International Journal of Language and Literature Vol. 1 No. 4 (2017)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijll.v1i4.12583

Abstract

Teaching reading comprehension for young learners becomes a challenge for English teachers in Indonesia. Dealing with that problem, this study had a purpose to investigate whether there was any significant effect on students’ reading comprehension taught by using big book and conventional media or not. Post-test only control group was used as the design with forth grade students of SD Laboratorium Undiksha Singaraja as the population. The data were analyzed descriptively and inferentially. As the result, it can be concluded that big book gives significant effect on students reading comprehension compared with the control group. It can be proven from the difference of mean score gained by experimental group (83.56) and control group (76.19). The result of the t-test also shows that the t-observed exceeded the t-critical value (4.088 > 2.042).
Various English Literacy Activities in Bilingual Primary School Puspitasari, Putu Indah; Padmadewi, N.N.; Dewi, L.P.E.S.
International Journal of Elementary Education Vol 5 No 1 (2021): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijee.v5i1.31550

Abstract

The results of Program of International Student Assessment show that the literacy skills of Indonesian students was in the low level. This study aims to investigate English literacy activities in elementary schools. This research is a qualitative research with a case study method. There were three English teachers who teach on the 1st, 2nd, and 3rd grade assigned as the subjects of this study.  Data were collected using a questionnaire, interview guide, and checklist. The data collection procedure was carried out by distributing questionnaires, conducting interviews, and conducting classroom observations. Data were analyzed using data analysis methods from Cresswell which consisted of data organization, coding, description and developing themes, reporting findings, interpreting, and validating data. The results of this study indicate that there are eight literacy activities, namely Directed Reading-Thinking Activity, guided reading, reading with multimedia assistance, thinking aloud, reading aloud, dictating, recognizing letters, and writing. This study provides a description about English literacy activities in Primary School conducted by teachers. Therefore, a suggestion is directed to English teachers to teach literacy to students since the early age as literacy is an important basis for students’ future learning.
Co-Authors Dewi, K. Sintya Dewi, L.P.E.S. Dewi, P.M.O. L.P. Artini Mahayanti, N.W.S. Puspitasari, Putu Indah Sudantari, N.M. Nenty Wijayanti, L.P.A.