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All Journal International Journal Of Science, Technology & Management (IJSTM) Journal of Gastro Tourism (JOGASTO) EDUCATE : Journal of Education and Culture
Purnomo, Dedi
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Implementation of Standard Operating Procedures for Make Up Room for Guest Comfort at Hotel Grandhika Pemuda Semarang Putri Salsabila; Purnomo, Dedi
Journal of Gastro Tourism Vol. 3 No. 2 (2025): August 2025
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v3i2.571

Abstract

This study aims to explain the implementation of Standard Operating Procedures (SOP) for making up rooms at Hotel Grandhika Pemuda Semarang with a focus on guest comfort. SOP for making up rooms is a work guideline that ensures that the cleaning and arranging of rooms are carried out according to the standards set by the hotel, thus providing a comfortable stay experience for guests. The research method uses a qualitative descriptive approach with data collection techniques through direct observation, interviews with supervisors, and documentation studies. The results of the study indicate that the implementation of SOP for making up rooms is consistently able to improve the cleanliness, tidiness, and comfort of hotel rooms. However, there are several obstacles, such as the lack of ongoing training for staff and time constraints in the cleaning process when the occupancy rate is high. The conclusion that can be drawn is that with optimization efforts through routine training, stricter supervision, and effective work time management. Implementation of good make up room SOP can increase guest comfort and the reputation of Hotel Grandhika Pemuda Semarang as a hotel that prioritizes service quality.
Comparison of Islamic Education in Indonesia and Thailand purnomo, Dedi; Pane, Ismail
EDUCATE : Journal of Education and Culture Vol. 1 No. 1: Januari 2023
Publisher : Rumah Riset Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61493/educate.v1i1.11

Abstract

This study aims to determine the Islamic education system in Indonesia and Thailand. Islamic education written in Indonesia is growing very fast compared to Southeast Asian countries. The number of madrassas and farmers proves it. Islamic education in Indonesian is one of the compulsory subjects in public schools and universities. In Thailand, a country where the majority adheres to Buddhism is 10%. The Muslim population of the entire population of Thailand. With that amount. The education of minority Muslims in Thailand also has something in common. Islamic Education in Indonesia. There are also pesantren in Thailand and madrasas whose education system is not far from Indonesia. The only difference is in quantity. Subjects examined in national exams and compulsory to study Thai there.
The Effect Of Marketing Communications Strategy And Promotion On Customer Loyalty With Customer Satisfaction As A Moderating Variable In Pt. Bank Rakyat Indonesia Tbk Especially In Work Units Kcp Diski Year 2019 Purnomo, Dedi; Yusuf Ronny Edward; Syaifuddin; Sofiyan
International Journal of Science, Technology & Management Vol. 3 No. 2 (2022): March 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i2.490

Abstract

The research was conducted with the aim of knowing the effect of marketing and promotional communication strategies on customer loyalty with customer satisfaction as the moderating variable. The study used primary data sourced from research questionnaires. The population in this study are customers at PT.Bank Rakyat Indonesia.Tbk, especially the KCP Diski work unit, amounting to 14,021 people. Then the sample used in the study was 100 respondents with saturated sampling technique. The data analysis method used Moderated Regression Analysis (MRA). The results showed that the Marketing Communication Strategy had a positive and significant effect on Customer Loyalty using BRI bank products. Promotion has a positive and significant impact on customer loyalty using BRI bank products. Customer satisfaction is not able to be a moderating variable of Marketing Communication Strategy on Customer Loyalty using BRI bank products. Customer satisfaction is not able to be a moderating variable of the level of promotion of customer loyalty using BRI bank products. Thus, the customer satisfaction variable cannot be an independent variable or an intervening variable.
Co-Authors Pane, Ismail putri salsabila Sofiyan Syaifuddin Yusuf Ronny Edward