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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Permana, Djaka
Unknown Affiliation
Economics, Econometrics & Finance Education

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Kinerja Bagian Organisasi Sekretariat Daerah Kota Bima Perspektif Otonomi Daerah Salahuddin, Salahuddin; Permana, Djaka; Karnedi, Karnedi
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 8 No 1 (2024): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v8i1.25612

Abstract

This research aims to analyze the Organizational Performance of the Organizational Section of the Bima City Regional Secretariat from a Regional Autonomy Perspective. The research approach is qualitative research, and the key informants are the Bima City Regional Secretariat Organization Section officials. Data is analyzed using data reduction procedures, data presentation, drawing conclusions or verification. The results of research on the performance of the Bima City Regional Secretariat Organization section from the perspective of productivity, responsibility, accountability, efficiency and responsiveness are relatively good, shown by achieving high performance. This performance cannot be separated from leadership and organizational culture factors which influence the performance of the Bima City Regional Secretariat Organization Section.
EVALUATING THE PROCESS OF ELECTRONIC ID CARD (E-KTP) SERVICES AT THE POPULATION ADMINISTRATION AND CIVIL REGISTRATION OFFICE OF LEBAK BULUS SUBDISTRICT Silitonga, Irvan Pangihutan; Permana, Djaka; Budiastra, A. A., Ketut
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 7 No. 1 (2024): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v7i1.788

Abstract

This research aims to evaluate the electronic Identity Card (e-KTP) issuance service at the Population Administration and Civil Registration Office of Lebak Bulus Subdistrict, referring to the Decision of the Head of the Population and Civil Registration Office of DKI Jakarta Province Number 100 of 2022, which establishes service standards. This research utilizes a qualitative descriptive approach, based on observations and in-depth interviews, and relates it to operational concepts, frameworks, and relevant laws. The evaluation results indicate that the e-KTP service has successfully optimized service time, with an average waiting time of approximately 10-15 minutes, which is a strength of the service. However, there are several challenges in verifying population data and technical issues with hardware usage. Although the staff provides good service, there is a lack of clear information regarding the status of e-KTP application progress for applicants. Recommendations for improvement include enhancing recording facilities, improving communication with applicants, maintaining hardware, and enhancing cooperation with relevant agencies. This research contributes to efforts to enhance the quality of e-KTP issuance services and provides guidance for similar institutions in improving service effectiveness and efficiency.
Co-Authors Budiastra, A. A., Ketut Karnedi Karnedi, Karnedi Salahuddin Salahuddin Silitonga, Irvan Pangihutan