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All Journal Sistemasi: Jurnal Sistem Informasi INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknik Informatika (JUTIF) METRIK SERIAL TEKNOLOGI DAN SAINS The Indonesian Journal of Computer Science
Rozanda, Nesdi Evrilyan
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Physics Other

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Journal : Jurnal Teknologi Sistem Informasi dan Aplikasi

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Analisis Kepuasan Pengguna Aplikasi BRImo Menggunakan Metode End User Computing Satisfaction dan Delone & Mclean Harmutika, Della; Rahmawita, Medyantiwi; Rozanda, Nesdi Evrilyan; Zarnelly, Zarnelly
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.38876

Abstract

BRImo is a mobile banking application that provides online transaction services, but there are still some BRImo users who are still constrained by using the BRImo application. As for difficulties in using the BRImo application, difficulty transacting, difficulty logging in, then users are often blocked which results in less comfort in using the BRImo applicationn which can reduce the level off user trust. The goal is to find out the level of user satisfation of the BRImo application usingg the End User Computing Satisfaction (EUCS) and Delone & Mclean research models. The EUCS model means a comparison model between reality and expectations (reality). DeLone and McLean means a model for identifying factors that cause the success of an information system. In this study, it can be measured from 5 EUCS indicators and 3 Delone & McLean indicators which will use purposive sampling techniques collected through online questionnaires in the form of google forms to 100 user respondents, so that the data obtained will be analyzed using SmartPLS 4. Thus the final resultss of this study state that the variables of content, easy of use, information quality, service quality, and timeliness have a significant effect, then 3 other variables, namely accuracy, format, and system quality, do not have significant positive effect on the satisfaction of BRImo application users.
Co-Authors Anahyu, Yelfi Dwi Angraini Angraini Anisa Nirmala, Fitri Ansyari, Muhammad Fadli Arif Marsal Basri, Faishal Khairi Eki Saputra Febi Nur Salisah, Febi Nur Fernanda, Ustara Dwi Harmutika, Della Ikhsani, Yulia Inggih Permana Jazman, Muhammad M Afdal Mega wati, Mega Megawati Megawati , Megawati Megawati - Munzir, Medyantiwi Rahmawita Mustakim Mustakim Rahmawita, Medyantiwi Rayean, Rival Valentino Razmi, Fikri Salisah, Pebi Nur Saputri, Setia Ningsih Sari, Gusmelia Puspita Triningsih, Elsa Wardhana, Febri Wulandari, Suri Zarnelly Zarnelly