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All Journal Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Journal Of Nursing Practice Care : Jurnal Ilmiah Ilmu Kesehatan Journal of Public Health Research and Community Health Development (JPH RECODE) Journal Of Health Science Community Journal of Global Research in Public Health Strada Jurnal Ilmiah Kesehatan (SJIK)
Mohamad As'ad Efendy
Strada Indonesia University
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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The Effect of Village Nurse Performance on Community Satisfaction: Implications for Nursing Service Quality Management Aprin Rusmawati; Alfian Fawzi; Intan Firasti Tamara; Agusta Dian Ellina; Mohamad Asad Efendy
Care : Jurnal Ilmiah Ilmu Kesehatan Vol 14, No 2 (2026): EDITION JULY 2026
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jc.v14i2.8804

Abstract

Community satisfaction is an important indicator in evaluating the quality of health services. One of the factors influencing satisfaction in village health services is the performance of village nurses who provide direct care through Posyandu activities. This study aimed to analyze the effect of village nurse performance on community satisfaction at Posyandu services in Tangkil Village. This study used a quantitative observational design with a cross-sectional approach. The population consisted of all Posyandu members in Tangkil Village, totaling 467 people. A sample of 215 respondents was selected using proportional random sampling. The independent variable was village nurse performance, while the dependent variable was community satisfaction level. Data were collected using structured questionnaires and analyzed using ordinal regression with a significance level of 0.05. The results showed that most respondents assessed village nurse performance as good (54.88%). Community satisfaction was also mostly categorized as very satisfied (54.88%). Statistical analysis indicated a significant effect of village nurse performance on community satisfaction (p = 0.000). In conclusion, better village nurse performance significantly increases community satisfaction in Posyandu services. Improving responsiveness, promotive efforts, preventive services, and communication skills is recommended to enhance public trust and participation in community health programs.
Co-Authors Agusta Dian Ellina Alexius Andi Bur Alfian Fawzi Aprin Rusmawati Dedi Saifulah Dwi Pudji Rahaju Dwi Pudji Rahaju Elon Bora Bili Grace Yopi Yaseda Heri Saputro Indah Puji Dharmaning Tyas Indasah Indasah Intan Firasti Tamara Michael I. Aggari Nenoharan, Randi Ariyanto Nomensen Pandie Noorlayla, Siti Farida Ofrin Sammytampani Prisantika, Emeylian Dhea Randi Ariyanto Nenoharan Retno Purwandari Ridha Rachmathiany Ridha Rachmathiany Sammytampani, Ofrin Siti Farida Noorlayla Yanes Edel Trudis Rassi Yaseda, Grace Yopi Yuly Peristiowati