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All Journal The Indonesian Journal of Business Administration SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Visualita : Jurnal Online Desain Komunikasi Visual JURTEKSI Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Jurnal Abdimas ADPI Sains dan Teknologi Jurnal Pengabdian Masyarakat IPTEK Jurnal Minfo Polgan (JMP) Neo Journal of economy and social humanities
Indah Sari, Dely
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Sinergi Framework RACI dan Six Sigma dalam Optimaliasi Efisiensi Manajemen SDM di Perusahaan Manufaktur Batam Sondra Wijaya, I Made; Pertiwi, Elsa Putri; Sari, Dely Indah; Oktafebrian, Febby
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 6 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Oktober-November 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i6.6432

Abstract

Penelitian ini bertujuan untuk menganalisis sinergi antara Framework RACI (Responsible, Accountable, Consulted, Informed) dan metode Six Sigma dalam upaya optimalisasi efisiensi manajemen sumber daya manusia (SDM) di perusahaan manufaktur Batam. Metode penelitian menggunakan pendekatan kuantitatif dengan instrumen kuesioner berbasis skala likert yang disebarkan kepada 70 responden (karyawan operasional, supervisor, dan manajer). Hasil penelitian menunjukkan penerapan RACI memperoleh skor rata-rata 3,92, Six Sigma 4,06, sinergi RACI–Six Sigma 4,06, dan efisiensi manajemen SDM 4,01. Faktor pendukung utama implementasi adalah dukungan manajemen puncak dan budaya kerja adaptif, sedangkan tantangan utama adalah resistensi karyawan dan kurangnya pelatihan teknis. Kesimpulan penelitian ini adalah bahwa sinergi RACI dan Six Sigma mampu mengoptimalkan efisiensi manajemen SDM, meskipun diperlukan strategi tambahan untuk peningkatan produktivitas dan perbaikan berkelanjutan.
Analisis Strategi Pengelolaan Data Laporan Keuangan Bank Menggunakan Metode Konseptual Data Warehouse Sari, Dely Indah; Harahap, Widiya Lestari; Ali, Faishal
Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Vol. 7 No. 1 (2024): J-SISKO TECH EDISI JANUARI
Publisher : STMIK Triguna Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53513/jsk.v7i1.9486

Abstract

Teknologi Informasi adalah sebuah asset yang penting untuk Bank sehingga penggelolaan teknologi informasi bukan hanya tanggung jawab dari divisi IT atau unit kerja penyelenggara Teknologi Informasi. Data warehouse merupakan suatu hal yang penting untuk suatu perusahaan maupun perbankan, karena dengan menggunakan data warehouse, menganalisis data suatu perusahaan atau Bank akan mudah untuk dilakukan. Yang berarti data warehouse dapat membantu pihak manajemen Bank dalam pengambilan keputusan secara cepat untuk memecahkan masalah. Penelitian kali ini akan menggunakan Entity Relathionship Digram (ERD), Star-Schema, Snowflake-Schema. Penggunaan data warehouse dapat memberikan kemudahan kepada organisasi atau perusahaan dalam mengelola dan pengelompokan data guna menunjang pengambilan keputusan dan strategi bisnis serta mempermudah dalam proses bisnis.
CUSTOMER SATISFACTION ANALYSIS REGARDING USING HALODOC APPLICATION CUSTOMER SATISFACTION INDEX (CSI) METHOD Sari, Dely Indah; Harahap, Widya Lestari; Ali, Faishal
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 10 No. 2 (2024): Maret 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i2.2956

Abstract

Abstract: Halodoc is an ICT that supports access to health service facilities, with various facilities such as consultations with doctors, purchasing medicines, making appointments with hospitals, as well as several other health support facilities. This research is based on calculations using the Customer Satisfaction Index (CSI) method to determine the overall level of customer satisfaction with an approach that considers the level of importance of product or service attributes as measured by an importance scale (Importance), a satisfaction/performance level scale (Performance) and the question indicators include usability, information quality, interaction quality, then the satisfaction level criteria are obtained with a CSI value of 61.29%, meaning that the patient gives the criteria as being quite satisfied with Halodoc services. Keywords: CSI, halodoc, patient  Abstrak: Halodoc merupakan TIK yang mendukung akses fasilitas pelayanan kesehatan, dengan berbagai fasilitas yang dimiliki seperti konsultasi dengan dokter, pembelian obat, buat janji dengan rumah sakit, serta beberapa fasilitas pendukung kesehatan lainnya. Penelitian ini berdasarkan perhitungan menggunakan metode Customer Satisfaction Index (CSI) untuk menentukan tingkat kepuasan pelanggan secara menyeluruh dengan pendekatan yang mempertimbangkan tingkat kepentingan dari atribut-atribut produk atau jasa yang diukur dengan skala tingkat kepentingan (Importance), skala tingkat kepuasan/kinerja (Performance) dan indikator pertanyaan meliputi usability, information quality, interaction quality maka diperoleh kriteria tingkat kepuasan dengan nilai CSI 61.29% artinya bahwa pasien memberikan kriteria cukup puas terhadap layanan Halodoc. Kata kunci: CSI, halodoc, pasien
OPTIMIZATION OF DECISION SUPPORT SYSTEM (DSS) CUSTOMER SERVICE OF TELECOMMUNICATION COMPANIES WITH MOORA METHOD Sari, Dely Indah; Sondra Wijaya, I Made; Harahap, Widiya Lestari; Rizki, Mohd.
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 11 No. 3 (2025): Juni 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v11i3.3853

Abstract

Abstract: Decision Support System (DSS) in telekomunication company service is the key to improving customer satisfaction and operational efficiency. This study aims to assess and select the optional customer service strategy using the Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA) method. This approach is used to analyze various indicators such as respon time, complaint resolution, service cost and costomer satisfaction to find the most efficient solution. The research finding indicate that the MOORA method can provide from the calculation results, it was found that the age range <25 years was ranked first as users who felt satisfied with Product Quality, Price, Service Quality, and the most telecommunications users and the second rank was the age range 25-35 years, the third rank was the age range 36-45 years, the fourth rank was the age range >45 years. The implementation of DSS strengthened by MOORA is expected to improve the quality of service and competitiveness of companies in the competitive telecomunication industry. Keywords: customer service; DSS; MOORA; telecomunication; optimization  Abstrak: Sistem Pendukung Keputusan (DSS) dalam layanan perusahaan telekomunikasi merupakan kunci untuk meningkatkan kepuasan pelanggan dan efisiensi operasional. Penelitian ini bertujuan untuk menilai dan memilih strategi layanan pelanggan opsional dengan menggunakan metode Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA). Pendekatan ini digunakan untuk menganalisis berbagai indikator seperti waktu respons, penyelesaian keluhan, biaya layanan dan kepuasan pelanggan untuk menemukan solusi yang paling efisien. Temuan penelitian menunjukkan bahwa metode MOORA dapat memberikan Dari hasil perhitungan, ditemukan bahwa rentang usia <25 tahun menduduki peringkat pertama sebagai pengguna yang merasa puas terhadap Kualitas Produk, Harga, Kualitas Layanan, dan pengguna telekomunikasi terbanyak dan peringkat kedua adalah rentang usia 25-35 tahun, peringkat ketiga adalah rentang usia 36-45 tahun, peringkat keempat adalah rentang usia >45 tahun. Penerapan DSS yang diperkuat oleh MOORA diharapkan dapat meningkatkan kualitas layanan dan daya saing perusahaan dalam industri telekomunikasi yang kompetitif. Kata kunci: DSS; MOORA; layanan pelanggan; telekomunikasi; optimasi 
Decision Support System for Digital Business Optimization: A Comparative Analysis of Sales Forecasting Using the Moving Average Method Sari, Dely Indah; Wijaya, I Made Sondra; Rizki, Muhammad
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.404

Abstract

This research aims to analyze and compare the accuracy of sales prediction fore-casting methods using three types of Moving Average (MA), namely Simple Moving Average (SMA), Weighted Moving Average (WMA), and Trend Semi Average in the context of digital business optimization. The MA method is used to identify sales trends and assist in planning more effective business strategies. The data used in this research is historical sales data from digital business companies during a certain period. Each MA method is applied to the data to produce sales predictions. The accuracy of each method was evaluated using Mean Absolute Percentage Error (MAPE) as the main metric. This research provides an important contribution for companies in choosing the most appropriate forecasting method to increase operational efficiency and effectiveness. Recommendations resulting from this research can help companies optimize sales strategies and manage inventory better, to increase competitiveness in the market.
Preferensi Visual Pengguna Usia Paruh Baya Pada Live Streaming E-Commerce Harahap, Widiya Lestari; Sari, Dely Indah; Olivia, Yaya
Visualita Jurnal Online Desain Komunikasi Visual Vol 14 No 2 (2026): April 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/visualita.v14i2.19630

Abstract

The development of live streaming e-commerce has driven changes in consumer behavior across age groups, including middle-aged users (40–60 years old) who possess significant economic potential but have different visual preferences compared to younger generations. This study aims to identify visual preferences and formulate user-centered design recommendations. The method employed is User-Centered Design (UCD), consisting of context analysis, user needs identification, design development, and evaluation. Data were collected through in-depth interviews and pre-test–post-test questionnaires, and analyzed using the Paired Samples T-Test. The results indicate that effective design elements include a simple layout, larger typography, calm color schemes with contrasting accents, enlarged icons, and clearer pricing and promotional information. The implementation of user-centered visual elements has been shown to improve comfort and positive visual perception among middle-aged users. Statistical analysis shows a significant increase in visual preference scores from 28.60 to 41.50 (t = -9.254; p < 0.001) after design implementation.
Pelatihan aplikasi figma untuk meningkatkan kreativitas guru dalam penggunaan media pembelajaran di SD Islam Nabilah Nadia Widari Nasution; Fidya Farasalsabila; Dely Indah Sari; I Made Sondra Wijaya; Alvendo Wahyu Aranski; Rifa’atul Mahmudah Burhan; Zainul Munir; Regi Mayangsari; Syahelma Fithri
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 10, No 3 (2026): June
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v10i3.39352

Abstract

AbstrakPerkembangan teknologi menuntut guru untuk lebih inovatif dalam merancang media pembelajaran yang menarik bagi siswa. Namun, kendala teknis dan keterbatasan keterampilan desain seringkali menjadi hambatan. Pelatihan ini bertujuan untuk meningkatkan kreativitas guru di SD Islam Nabilah dalam mengembangkan media pembelajaran berbasis digital menggunakan aplikasi Figma. Metode yang digunakan adalah pelatihan partisipatif, meliputi pemaparan materi, demonstrasi, dan pendampingan praktik langsung pembuatan desain media ajar. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan keterampilan teknis para guru dalam mengoperasikan fitur-fitur Figma untuk merancang visual yang interaktif, seperti Game Interaktif. Evaluasi pasca-pelatihan membuktikan bahwa aplikasi Figma sangat efektif digunakan untuk menciptakan variasi media pembelajaran, sehingga antusiasme dan kreativitas guru dalam mengajar mengalami peningkatan yang signifikan menjadi 85,6%. Kata Kunci: figma; game interaktif; kreativitas guru; pelatihan; media pembelajaran AbstractTechnological developments require teachers to be more innovative in designing engaging learning media for students. However, technical constraints and limited design skills often pose obstacles. This training aims to enhance the creativity of teachers at Nabilah Islamic Elementary School in developing digital-based learning media using the Figma application. The method used was participatory training, including material presentation, demonstrations, and hands-on assistance in designing teaching media. The results of the activity showed an increase in teachers' understanding and technical skills in operating Figma features to design interactive visuals, such as Interactive Games. Post-training evaluations proved that the Figma application was very effective in creating a variety of learning media, so that teachers' enthusiasm and creativity in teaching experienced a significant increase to 85.6%. Keywords: figma; interactive games; teacher creativity; training; learning media
Decision Support System for Digital Business Optimization: A Comparative Analysis of Sales Forecasting Using the Moving Average Method Dely Indah Sari; I Made Sondra Wijaya; Muhammad Rizki
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.404

Abstract

This research aims to analyze and compare the accuracy of sales prediction fore-casting methods using three types of Moving Average (MA), namely Simple Moving Average (SMA), Weighted Moving Average (WMA), and Trend Semi Average in the context of digital business optimization. The MA method is used to identify sales trends and assist in planning more effective business strategies. The data used in this research is historical sales data from digital business companies during a certain period. Each MA method is applied to the data to produce sales predictions. The accuracy of each method was evaluated using Mean Absolute Percentage Error (MAPE) as the main metric. This research provides an important contribution for companies in choosing the most appropriate forecasting method to increase operational efficiency and effectiveness. Recommendations resulting from this research can help companies optimize sales strategies and manage inventory better, to increase competitiveness in the market.
Perancangan User Interface dan User Experience pada Website E-Commerce Crypto Florist Menggunakan Metode Design Thinking Nadia Widari Nasution; Dely Indah Sari; Dewi Lestari; Adelya Rifdah; Eustacia Eustacia
Jurnal Minfo Polgan Vol. 15 No. 2 (2026): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v15i2.16487

Abstract

Kemajuan teknologi mendorong banyak pemilik usaha beralih dari sistem manual ke sistem berbasis website untuk meningkatkan efisiensi operasional. Salah satu bisnis yang masih banyak menggunakan proses manual adalah bisnis bouquet, dimana pemesanan masih dilakukan melalui pesan teks atau panggilan telepon. Tujuan dari penelitian ini adalah untuk merancang sistem pemesanan bouquet yang lebih terstruktur dan mudah diakses. Metode yang digunakan meliputi analisis kebutuhan pengguna, pembuatan wireframe, serta pengujian prototype dengan pendekatan desain UI/UX menggunakan Figma. Pendekatan pemecahan masalah yang diterapkan dalam penelitian ini adalah Metode Design Thinking. Hasil penelitian ini berupa prototype sistem pemesanan bouquet yang memungkinkan pelanggan melihat katalog, memesan, dan melakukan pembayaran secara online.
Co-Authors Adelya Rifdah Ali, Faishal Alvendo Wahyu Aranski Anggoro Budi Nugroho Dewi Lestari Eustacia Eustacia Faishal Ali Fidya Farasalsabila Harahap, Widiya Lestari Harahap, Widya Lestari Mardiansyah, Yopy Muhammad Jufri Muhammad Rizki Muhammad Rizki munir, Zainul Munir Nadia Widari Nasution Nurul Ilmi Nurul Ilmi, Nurul Oktafebrian, Febby Olivia, Yaya Pertiwi, Elsa Putri Regi Mayangsari Rifa’atul Mahmudah Burhan Rizki, Mohd. Sondra Wijaya, I Made Syahelma Fithri Widya Lestari Harahap Yossingin Tan Yoss