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All Journal Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Dinasti International Journal of Education Management and Social Science Dinamika Kesehatan: Jurnal Kebidanan dan Keperawatan
Mulida, Mulida
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Decision Sciences, Operations Research & Management Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Other

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PENGARUH IMMEDIATE FEEDBACK TERHADAP KEPERCAYAAN DIRI DAN PEMAHAMAN KONSEP SISWA PADA MATERI STOIKIOMETRI SMA Mulida, Mulida; Sartika, Rody Putra; Rasmawan, Rahmat
Jurnal Pendidikan dan Pembelajaran Khatulistiwa Vol 7, No 12 (2018): Desember 2018
Publisher : Jurnal Pendidikan dan Pembelajaran Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (498.052 KB)

Abstract

AbstractThis research was conducted to determine  whether there was a difference in self-confidence and understanding of the concept of tenth grade students of SMA Negeri 1 Tekarang who were given immediate feedback and the student who were given conventional methods on stoichiometric material, and also to know how much immediate feedback influences the conceptual understanding of  tenth grade students at SMA Negeri 1 Tekarang on stoichiometry material. The research method used was quasy-experiment, with Nonequivalent Control Group Design. The sampling used was saturated sampling techniques with  class X MIA 2 as experimental class students and class X MIA 1 as control class students. Self-confidence questionnaire, understanding concept test, observation sheet and interview guidelines were used to collect data. The results analysis of  final questionnaire and posttest data  using  SPSS 17 for windows with the Mann Whitney U-test obtained Asymp.Sig (2-tailed) values of 0.004 and 0.000 respectively, this indicated that there was a difference self-confidence and understanding of concepts of the students who were given immediate feedback and the student who were given conventional methods on stoichiometric material. The amount of influence given by immediate feedback on students conceptual understanding  was 70.7% with a high category. Keywords: Immediate Feedback, Self-Confidence, Conceptual Understanding,   Stoichiometry. 
Hubungan Komunikasi Interpersonal Perawat Dengan Kepatuhan Minum Obat Pada Pasien Diabetes Melitus Tipe 2 Di Puskesmas Menteng Palangka Raya Supriandi, Supriandi; Missesa, Missesa; Lestari, Mimin; Mulida, Mulida
DINAMIKA KESEHATAN: JURNAL KEBIDANAN DAN KEPERAWATAN Vol 15, No 1 (2024): Dinamika Kesehatan: Jurnal Kebidanan dan Keperawatan
Publisher : Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/dksm.v15i1.943

Abstract

Latar Belakang: Komunikasi Interpersonal adalah sebuah sebuah proses membina hubungan antara pasien dengan Perawat. Komunikasi interpersonal yang dilakukan perawat mengenai kepatuhan minum obat pada penyakit DM memiliki proses penting agar tercapainya keberhasilan pengobatan.Tujuan : Untuk mengetahui Hubungan Komunikasi Interpersonal Perawat dengan Kepatuhan Minum Obat pada Pasien DM Tipe 2.Metode: Jenis penelitian ini kuantitatif dengan desain cross sectional. Populasi yang diambil pada penelitian ini adalah 1000 populasi menggunakan Rumus Lameshow dengan total 40 responden Dilakukan mulai dari bulan Maret sampai April 2023..   .Hasil: Berdasarkan karakteristik responden mayoritas usia dari 45-59. Tahun sebanyak 25 orang (62,5%) dan Jenis Kelamin Laki-laki sebanyak 21 orang (52,5%) dengan tingkat komunikasi baik 26 orang (65%) dan tingkat kepatuhan patuh 23 orang (57,5%). Didapatkan nilai p0,05 = 0,0030,05 dengan korelasi 0,453 tingkat kekuatan hubungan sedang dan arah hubungan positif.Simpulan: Terdapat Hubungan antara Komunikasi Interpersonal Perawat dengan Kepatuhan Minum Obat Pada Pada Pasien DM Tipe 2 di Puskesmas Menteng Palangka Raya tahun 2023. Meningkatkan komunikasi interpersonal perawat dengan kepatuhan berobat pasien DM Tipe 2 dapat memberikan kualitas yang baik pada pelayanan kesehatan di Puskesmas Menteng Palangka Raya.. Background : Interpersonal Communication is a process of building relationships between patients and nurses. Interpersonal communication carried out by nurses regarding adherence to taking medication in DM disease has an important process in order to achieve successful treatment.Research Purpose : To find out the Relationship between Nurse Interpersonal Communication and Medication Compliance in Type 2 DM PatientsResearch Methods : The type of quantitative study with a cross sectional design. The population taken in this study was 1000 population using the Lameshow Formula with a total of 40 respondents. Conducted  from March to April 2023.Research Result : Based on the characteristics respondents majority of aged 45-59 years as many as 25 people (62.5%) and Gender Male as many as 21 people (52.5%) with a good level of communication 26 people (65%) and obedience level of 23 people (57.5%). The value of p 0.05 = 0.003 0.05 obtained with a correlation of 0.453, the strength of the relationship is moderate and the positive direction.Conclusion : There is relationship between interpersonal communication nurse and medication adherence in Type 2 DM Patients at the Puskesmas Menteng Palangka Raya in 2023. Improving nurse interpersonal communication with medication adherence Type 2 DM patients can provides good quality health services at the Puskesmas Menteng Palangka Raya.
Complaint Handling Management System (CHMS) Application in Increasing Customer Satisfaction at PT Bank Syariah Indonesia TBK Mulida, Mulida; A Sabil, Rozi; Maju Simatupang, Batara; Haryanti, Enny
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6069

Abstract

This study is motivated by the increase in customer complaints at BSI from 2021 to 2023, despite a reduction in SLA for complaint resolution. The purpose of this study is to analyze the implementation of the Complaint Handling Management System (CHMS) in handling customer complaints at PT Bank Syariah Indonesia Tbk (BSI) and to identify potential bottlenecks as well as customer satisfaction with the complaints process. This research uses a qualitative method with a descriptive approach. The subjects of this study include BSI employees managing the CHMS and customers who use the complaint service. The results show that the CHMS application successfully reduced the SLA for complaints, from 8.45% to 0.71%, indicating improved speed and efficiency of handling complaints. However, bottlenecks were still identified. Overall, customer satisfaction with the CHMS application is high, with 82.79% of customers expressing satisfaction with the service. The implications of this study suggest the importance of continually enhancing employee training and optimizing the automation features within CHMS to reduce bottlenecks and further improve customer satisfaction.
Co-Authors A Sabil, Rozi Haryanti, Enny Lestari, Mimin Maju Simatupang, Batara Missesa, Missesa Rahmat Rasmawan Rody Putra Sartika Supriandi Supriandi, Supriandi