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All Journal JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Jurnal Ilmiah Mahasiswa Pendidikan Geografi
Sari, Mega Novita
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THE INFLUENCE OF SERVICE QUALITY AND ONLINE TICKET PURCHASE SYSTEM ON CUSTOMER SATISFACTION OF TRAIN SERVICE USERS: (A Study at PT. K.A Sribilah for the Medan-Rantauprapat Route) Sari, Mega Novita; Dirbawanto, Nana Dyki
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 3 No. 1 (2023): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v3i1.831

Abstract

The low level of customer satisfaction at PT K.A generally arises because the quality of service provided is not in accordance with the expectations of railway customers. Low customer satisfaction will result in customers being reluctant to use rail transportation services. This study aims to analyze the influence of service quality and the online ticket purchasing system on customer satisfaction with Sribillah train services. The influence of the related variables, namely the quality of service and online ticket purchases, will be analyzed both partially and simultaneously on customer satisfaction. This study employs a quantitative research approach with an associative methodology. Sampling was done using purposive sampling techniques, involving 100 respondents as the research sample. Primary data for this study were obtained through the distribution of conventional questionnaires, and secondary data was gathered through a literature review. The analytical methods used include validity tests, classical assumption tests, reliability tests, multiple linear regression analysis, and hypothesis testing. The results of the research indicate that the service quality variable (X₁) and the online ticket purchasing system variable (X₂) both have a significant effect on customer satisfaction when considered separately. Furthermore, when these variables are considered together, they also have a significant impact on customer satisfaction. Based on the coefficient of determination test, there is a fairly strong relationship between service quality and online ticket purchases in influencing customer satisfaction, with an R value of 0.837. Through the adjusted R square, it is determined that service quality and online ticket purchases contribute to customer satisfaction by 31%.
PERBANDINGAN HASIL BELAJAR SISWA MENGGUNAKAN MODEL PEMBELAJARAN STUDENT FACILITATOR AND EXPLAINING DENGAN MODEL PEMBELAJARAN BELAJAR EVERYONE IS A TEACHER HERE PELAJARAN IPS TERPADU KELAS VII SMP NEGERI 10 BANDA ACEH Sari, Mega Novita; Hasmunir, .; Kamaruddin, Thamrin
Jurnal Ilmiah Mahasiswa Pendidikan Geografi Vol 4, No 1 (2019): Februari 2019
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jimpgeo.v4i1.13239

Abstract

Proses belajar merupakan perencanaan dasar bagi seorang guru mengenai tata cara pelaksanaan belajar secara tanggung jawab dalam mengorganisasikan pengetahuan belajar guna mempreoleh tujuan belajar dan diharapkan mampu meningkat aktivitas siswa dalam proses belajardan hasil belajar yang optimal. Terdapat beberapa proses belajar Student Facilitator and Explaining dan Everyone is a Teacher Here yang dapat meningkatkan kemampuan dan keaktifan siswa selama proses belajar. Rumusan masalah dalam penelitian bagaimana hasil belajar mata pelajaran IPS Terpadu yang menggunakan model belajar Student Facilitator and Explaining lebih bagus dari model belajar Everyone is a Teacher Here pada siswa Kelas VII SMP Negeri 10 Banda Aceh. Tujuan dari penelitian ini adalah untuk menelaah apakah hasil belajar mata pelajaran IPS Terpadu menggunakan model belajar Student Facilitator and Explaining lebih bagus daripada model belajar Everyone is a Teacher Here pada siswa kelas VII SMP Negeri 10 Banda Aceh. Populasi yang digunakan pada penelitian ini adalah siswa Kelas VII dengan jumlah 135 siswa. Purposive Sampling adalah tehknik yang digunakan pada pengambilan sampel, yaitu hanya 22 siswa dari Kelas VII-1 dan21 siswa dari Kelas VII-2. Total sampel yang digunakan sebanyak 43 siswa. Dimana 43 siswa tersebut akan diberikan pre-test dan post-test sebagai teknik pengambilan data dan teknik pengolahan data menggunakan uji-t. Hasil data yang diolah pada penelitian ini, peneliti memperoleh thitung= 3,80 dan ttabel =1,68 dimana taraf signifkansi 5% dan dk = 41, artinya thitungttabelHa diterima. Hasil penelitian ini membuktikan bahwa hasil belajar siswa yang menggunakan model belajar Student Facilitator and Explaining lebih baik dibandingkan dengan model belajar Everyone is a Teacher Here pada siswa Kelas VII SMP Negeri 10 Banda Aceh. Nilai rata-rata siswa pada belajar model Student Facilitator and Explaining adalah 74,77 dan di belajar model Everyone is a Teacher Here adalah 68,07.Kata Kunci: hasil belajar, Student Facilitator and Explaining, Everyone is a Teacher Here, IPS Terpadu.
Co-Authors . Hasmunir, . Nana Dyki Dirbawanto, Nana Dyki Thamrin Kamaruddin, Thamrin