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All Journal Jurnal Pengabdian Bakti Akademisi Jurnal Ilmiah Manajemen Inovasi Bisnis dan Strategi
Zuhra, Syarifah Evi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Optimizing the Management of Gampong-Owned Enterprises (BUMDes) Faisal, Faisal; Zuhra, Syarifah Evi; Murkhana, Murkhana; Adam, Muhammad; Mahdani, Mahdani; Musnadi, Said; Kesuma, T. Meldi; Siregar, M. Ridha; Humaira, Radhia; Syahrizal, Teuku Muhammad
Jurnal Pengabdian Bakti Akademisi Vol 1, No 2 (2024): Jurnal Pengabdian Bakti Akademisi
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jpba.v1i2.39029

Abstract

This service activity is carried out to provide education related to optimizing management of Village/Gampong-Owned Enterprises which aims to improve the village economy by increasing community efforts in managing the village's economic potential. The aim of this service program is to assist the community in optimizing Village-Owned Enterprises (BUMDes) by strengthening BUMDes management capabilities so that they can be run sustainably and professionally. This is done by providing assistance and training to BUMDes administrators and members in terms of business management, finance, marketing and entrepreneurship as well as in aspects of compliance with statutory regulations in managing village potential. The events carried out in this activity are in the form of workshops with education related to the material needed in managing BUMDes as well as other events that can provide education and also help the community achieve the maximum village economy.
Pengaruh Self Service Technology (SST) terhadap Customer Loyalty yang Dimediasi oleh Customer Satisfaction Maulidia, Annisa; Zuhra, Syarifah Evi
Manajemen Inovasi Bisnis dan Strategi Vol 2, No 1 (2024): Juni
Publisher : Syiah Kuala University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/manis.v2i1.39655

Abstract

This research aims to measure the influence of Self Service Technology (SST) on Customer Loyalty mediated by Customer Satisfaction in Kopi Kenangan customers in Banda Aceh City. The sample used in this research was Kopi Kenangan customers who had made purchases through the Kopi Kenangan application at least twice and were located in Banda Aceh City. The respondents in this research were 160 respondents. The sampling technique used was Purposive Sampling. Data analysis uses the Structural Equation Modeling (SEM) model with the analysis method using Confirmator Factor Analysis (CFA) using the AMOS program tools.The research results show that Self Service Technology (SST), Customer Satisfaction and Customer Loyalty at the Kopi Kenangan outlet in Banda Aceh City are good. Self Service Technology (SST) influences Customer Loyalty, Self Service Technology (SST) influences Customer Satisfaction, Customer Satisfaction influences Customer Loyalty, and Customer Satisfaction partially mediate the influences of Self Service Technology (SST) on Customer Loyalty.
Co-Authors Faisal Faisal Humaira, Radhia Kesuma, T. Meldi Mahdani, Mahdani Maulidia, Annisa Muhammad Adam, Muhammad Murkhana, Murkhana Said Musnadi Siregar, M. Ridha Syahrizal, Teuku Muhammad