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All Journal Gorontalo Journal of Government and Political Studies Perdikan: Journal of Community Engagement JKMP (Jurnal Kebijakan dan Manajemen Publik)
Elianda, Yunita
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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FACTORS INFLUENCING CITIZEN SATISFACTION IN GETTING PUBLIC SERVICE (CASE STUDY: THE SERVICE USER OF THE INVESTMENT AND ONE STOP SERVICE AGENCY OF TANAH BUMBU REGENCY IN 2018) Iqbal, Muhammad; Mahbubah, Indriani; Akbar, Ali; Elianda, Yunita
Gorontalo Journal of Government and Political Studies Vol 3, No 1 (2020): Gorontalo Journal of Government and Political Studies
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.659 KB) | DOI: 10.32662/gjgops.v3i1.826

Abstract

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.
Akselerasi penerapan Desa Digital di Kecamatan Jambi Luar Kota Kabupaten Muaro Jambi Sagala, Irmawati; Elianda, Yunita; Harmain, Irfan
PERDIKAN (Journal of Community Engagement) Vol. 6 No. 1 (2024)
Publisher : IAIN Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/pjce.v6i1.12026

Abstract

The digital village program answers the demands for implementing a village information system mandated by Law No. 6 of 2014 concerning Villages. However, implementing the digital village program still needs to overcome many obstacles, including in the Jambi Luar Kota District, one of the central education areas in Jambi Province. Therefore, the participation of the universities is urgently needed to strengthen digital villages in the Jambi Luar Kota District. This article was written based on community service activities that aim to build a base for implementing a digital village program in Jambi Luar Kota District, Muaro Jambi Regency, Jambi Province. The community service process used the Participatory Action Research (PAR) method so that this program can build stakeholder knowledge and awareness of the program themes. This community service activity produced the internet network mapping in Jambi Luar Kota District, as well as the government and community's existing situation and supporting capacity in implementing digital villages. As a first step towards a digital village, villages are also assisted in creating village websites with the domain desa.id. Despite its many obstacles, this community service activity shows that the villages in Jambi Luar Kota District can develop into digital villages.[Program Desa Digital menjawab tuntutan penerapan sistem informasi desa yang diamanatkan oleh Undang-undang Nomor 6 Tahun 2014 tentang Desa. Namun, pelaksanaan program Desa Digital ini masih mengalami banyak kendala, termasuk di Kecamatan Jambi Luar Kota yang merupakan salah satu daerah pusat pendidikan di Provinsi Jambi. Oleh karena itu, sangat dibutuhkan partisipasi kampus dalam penguatan Desa Digital di Kecamatan Jambi Luar Kota. Artikel ini ditulis berdasarkan kegiatan pengabdian kepada masyarakat yang bertujuan untuk membangun basis implementasi Desa Digital di Kecamatan Jambi Luar Kota, Kabupaten Muaro Jambi, Provinsi Jambi. Proses pengabdian kepada masyarakat ini dilakukan dengan metode Participatory Action Research (PAR) sehingga program ini dapat membangun pengetahuan dan kesadaran pemangku kepentingan terhadap tema yang diangkat. Kegiatan pengabdian kepada masyarakat ini menghasilkan peta kondisi jaringan internet di Kabupaten Jambi Luar Kota, serta situasi eksisting dan daya dukung pemerintah dan masyarakat dalam penerapan Desa Digital. Sebagai langkah awal menuju Desa Digital, desa juga dibantu dengan pembuatan website desa dengan domain desa.id. Kegiatan pengabdian kepada masyarakat ini menunjukkan bahwa desa-desa di Kecamatan Jambi Luar Kota dapat berkembang menjadi Desa Digital, meskipun masih memiliki banyak kendala.]
Comparison Study of Prime Services at Public Service Mall West Tanjung Jabung Regency and Jambi City Fadillah, Nisaul; Elianda, Yunita; Hartono, Sigit
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1768

Abstract

This article discusses the comparison of the implementation of Excellent Service through Public Service Malls which are implemented at the West Tanjung Jabung Public Service Mall and the Jambi City Public Service Mall. The purpose of this research is to see the readiness of the government of West Tanjung Jabung and Jambi City in providing services to the community and to find out the perceptions of users of the Public Service Mall of West Tanjung Jabung Regency and Jambi City regarding the quality of public service Mall services. The theory used in this research is Excellent Service and Public Service. The research method used was using the Mix Method. The results of the analysis carried out are that the Jambi City Public Service Mall and West Tanjung Jabung Public Service Mall have been implemented well, but there are several obstacles such as the Jambi City Public Service Mall still does not have an elevator so it is still not adequate and disability friendly. Meanwhile, the West Tanjung Jabung Public Service Mall still lacks space, but the government will rebuild the building to meet service needs
Co-Authors Ali Akbar Irfan Harmain Irmawati Sagala Mahbubah, Indriani Nisaul Fadillah Sigit Hartono