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All Journal Indonesian Journal of Innovation and Applied Sciences (IJIAS) Indonesian Journal of Community Services
Johar, Siti Sarawati
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Social Sciences

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Digital Platform Transformation and Socio-economic Resilience Among Indonesia’s Motorcycle Ride-hailing Drivers Soulthoni, Hannin Pradita Nur; Upe, Ambo; Mugambiwa, Shingirai; Johar, Siti Sarawati
Indonesian Journal of Innovation and Applied Sciences (IJIAS) Vol. 5 No. 3 (2025): October-January
Publisher : CV. Literasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47540/ijias.v5i3.2254

Abstract

The Fourth Digital Revolution has transformed Indonesia's informal transportation sector, particularly traditional motorcycle taxi drivers transitioning to digital ride-hailing platforms. This shift represents movement from location-bound, passive income generation to algorithm-driven, flexible employment. Despite widespread Grab adoption across secondary cities, limited research examines multidimensional impacts on drivers' socio-economic well-being beyond metropolitan areas. This study investigates how digital transformation affects the income and social well-being of former traditional motorcycle taxi drivers in Kendari City, a representative secondary urban area. The research employed a qualitative exploratory case study design, utilizing in-depth interviews with eight primary informants who transitioned to the Grab platform, supplemented by community leaders and driver representatives. Data collection used methodological triangulation, combining semi-structured interviews, participant observation, and document analysis over three months. Analysis followed Braun and Clarke's thematic framework, integrating Digital Transformation Theory, Platform Economy Theory, and Social Impact Theory. Findings reveal substantial positive impacts across multiple dimensions. Economically, drivers experienced significant income improvements, enhancing financial stability and predictability. Beyond monetary gains, digitalization strengthened social well-being through improved access to children's education and healthcare, greater work-life balance, and enhanced psychological well-being through reduced income uncertainty. However, challenges emerged regarding platform commission fees and technological dependence. Digital transformation through ride-hailing platforms serves as a powerful economic empowerment instrument, significantly improving income security and multidimensional social well-being. The transition constitutes a structural transformation reducing informal sector uncertainties while providing occupational autonomy, offering evidence-based insights for inclusive digital transformation policies.
Ethical and Civilizational Perspectives on Digital Technology and Social Value: A Conceptual Review Johar, Siti Sarawati; Husaini, Nazatul Amira; Kamil, Nazirah Aliah Mohd; Heng, Fong Li; Zaidi, Nur Diana Ilyana Muhammad; Hoong, Lee Poh; Li, Lim Wei; Jian, Lin Wei; Luo, Lue Zhen
Indonesian Journal of Community Services Vol. 4 No. 2 (2025): November
Publisher : CV. Literasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47540/ijcs.v4i2.2256

Abstract

The rapid evolution of digital technology has profoundly transformed how humans interact, construct values, and interpret civilization. This article explores the ethical and civilizational challenges posed by digital media through a conceptual literature review. It focuses on critical issues such as privacy, misinformation, algorithmic bias, and the impact of artificial intelligence (AI) on human values and cultural heritage. The discussion is framed using three ethical approaches: consequentialism, deontology, and virtue ethics. Strategic responses are proposed, including early digital ethics education, cultural preservation via modern platforms, and the enforcement of ethical technology policies. The article also addresses challenges such as social media addiction, cyberbullying, and uncontrolled technology use, which contribute to the erosion of social values and cultural identity. Ultimately, the article calls for a collective effort involving government, educational institutions, content creators, and society to cultivate a digital ecosystem that is not only advanced but also civilized and deeply human.
Co-Authors Ambo Upe Heng, Fong Li Hoong, Lee Poh Husaini, Nazatul Amira Jian, Lin Wei Kamil, Nazirah Aliah Mohd Li, Lim Wei Luo, Lue Zhen Mugambiwa, Shingirai Soulthoni, Hannin Pradita N Zaidi, Nur Diana Ilyana Muhammad