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All Journal Jambura Journal of Informatics Jurnal Sistem Informasi dan Sistem Komputer Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) El-Mujtama: Jurnal Pengabdian Masyarakat
Lahay, Sri Nilawaty
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Religion Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Journal : jambura journal of informatics

 1 
Evaluasi Penerimaan dan Penggunaan Aplikasi Mobile Banking menggunakan Model UTAUT 2 Amali, Lanto Ningrayati; Takdir, Rahman; Diko, Yulianti; Pakaya, Nikmasari; Ashari, Sri Ayu; Lahay, Sri Nilawaty; Tuloli, Mohamad Syafri
Jambura Journal of Informatics VOL 6, N0 2: OKTOBER 2024
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jji.v6i2.25973

Abstract

This study aims to identify factors in the UTAUT 2 model that significantly influence the acceptance and use of the XYZtouch mobile banking application in Gorontalo City. The research employed a quantitative approach with data from 129 respondents analyzed using PLS-SEM. The results reveal that of the seven independent variables in the UTAUT 2 model, only three variables significantly influence behavioral intention: social influence (β=0.133, p0.05), hedonic motivation (β=0.153, p0.05), and habit (β=0.374, p0.001). Meanwhile, performance expectancy, effort expectancy, facilitating conditions, and price value do not have significant effects. Based on these findings, the study recommends the adoption of enhancement strategies focusing on strengthening social influence, developing the hedonic aspects of the application, and establishing usage habits. This research contributes to validating the UTAUT 2 model for the context of regional bank mobile banking in Indonesia. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor dalam model UTAUT 2 yang secara signifikan mempengaruhi penerimaan dan penggunaan aplikasi mobile banking XYZtouch di Kota Gorontalo. Penelitian menggunakan pendekatan kuantitatif dengan data dari 129 responden yang dianalisis menggunakan PLS-SEM. Hasil penelitian menunjukkan bahwa dari tujuh variabel independen dalam model UTAUT 2, hanya tiga variabel yang berpengaruh signifikan terhadap behavioral intention, yaitu social influence (β=0,133, p0,05), hedonic motivation (β=0,153, p0,05), dan habit (β=0,374, p0,001). Sementara performance expectancy, effort expectancy, facilitating conditions, dan price value tidak berpengaruh signifikan. Berdasarkan temuan ini, direkomendasikan strategi peningkatan adopsi yang berfokus pada penguatan pengaruh sosial, pengembangan aspek hedonis aplikasi, dan pembentukan kebiasaan penggunaan. Penelitian ini berkontribusi dalam validasi model UTAUT 2 untuk konteks mobile banking bank regional di Indonesia
Faktor-faktor Penentu Kepuasan Pengguna I-SimPeg: Pendekatan Model UTAUT-EUCS dengan PLS-SEM Panigoro, Nurlia; Katili, Muhammad Rifai; Lahay, Sri Nilawaty
Jambura Journal of Informatics VOL 7, N0 1: APRIL 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jji.v1i1.31159

Abstract

Understanding user satisfaction determinants in government information systems is essential for successful digital transformation. This study examines factors influencing users' satisfaction with the Integrated Personnel Management Information System (I-SimPeg) in Bone Bolango Regency through an integrated UTAUT-EUCS model using PLS-SEM. Data collected from 358 government employees revealed that performance expectancy, effort expectancy, content, ease of use, facilitating conditions, and behavioral intention significantly influence user satisfaction. In contrast, social influence, accuracy, format, and timeliness were not significant contributors. The research demonstrates the complementary value of combining technology acceptance and end-user satisfaction models in assessing government information systems. Practical recommendations include comprehensive user training, intuitive interface development, routine maintenance protocols, automated data validation, and enhanced backup systems to improve I-SimPeg implementation in regional government agencies.Memahami faktor-faktor penentu kepuasan pengguna dalam sistem informasi pemerintahan sangat penting untuk keberhasilan transformasi digital. Penelitian ini mengkaji faktor-faktor yang mempengaruhi kepuasan pengguna Sistem Informasi Manajemen Kepegawaian Terintegrasi (I-SimPeg) di Kabupaten Bone Bolango melalui model terintegrasi UTAUT-EUCS menggunakan PLS-SEM. Data yang dikumpulkan dari 358 pegawai pemerintahan menunjukkan bahwa ekspektasi kinerja, ekspektasi usaha, isi, kemudahan penggunaan, kondisi memfasilitasi, dan minat perilaku secara signifikan mempengaruhi kepuasan pengguna, sementara pengaruh sosial, akurasi, bentuk, dan ketepatan waktu tidak berpengaruh signifikan. Penelitian ini mendemonstrasikan nilai komplementer dari penggabungan model penerimaan teknologi dan kepuasan pengguna akhir dalam mengevaluasi sistem informasi pemerintahan. Rekomendasi praktis meliputi pelatihan komprehensif bagi pengguna, pengembangan antarmuka intuitif, protokol pemeliharaan rutin, validasi data otomatis, dan peningkatan sistem backup untuk menyempurnakan implementasi I-SimPeg di instansi pemerintah daerah. 
Optimasi UI/UX Berbasis Design Thinking pada Sistem Informasi Keluarga (SIGA). Studi Kasus: BKKBN Provinsi Gorontalo Laot, Firman Syahputra; Katili, Muhammad Rifai; Lahay, Sri Nilawaty; Hadjaratie, Lillyan; A., Hermila
Jambura Journal of Informatics VOL 7, N0 2: OKTOBER 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jji.v1i2.33904

Abstract

The Family Information System (SIGA) is a strategic application of BKKBN in Gorontalo Province that supports national family data management. However, during implementation, it faces obstacles in the user interface (UI) and user experience (UX), which affect its effectiveness. This research aims to optimize the UI/UX SIGA design using the Design Thinking approach. This research method applies five stages (empathize, define, ideate, prototype, test) and evaluation of the System Usability Scale (SUS). The initial SUS test for the SIGA application yielded an average score of 41.84, indicating a very low level of usability (Grade F). After a design iteration based on user feedback, the new prototype was tested and showed a significant increase in SUS score to 88.36 (Grade A). These results show that the Design Thinking approach is practical in identifying problems and creating optimal UI/UX solutions. This research contributes practically to improving the usability of SIGA and academically to the Human-Computer Interaction (HCI) literature on public sector information systems.Sistem Informasi Keluarga (SIGA) merupakan aplikasi strategis BKKBN di Provinsi Gorontalo yang digunakan untuk mendukung pengelolaan data keluarga secara nasional. Namun, dalam implementasinya menghadapi kendala pada aspek antarmuka (UI) dan pengalaman pengguna (UX), yang berdampak pada efektivitas kerja. Penelitian ini bertujuan mengoptimalkan desain UI/UX SIGA menggunakan pendekatan Design Thinking. Metode penelitian ini menerapkan lima tahapan (empathize, define, ideate, prototype, test) dan evaluasi System Usability Scale (SUS). Hasil uji SUS awal pada aplikasi SIGA hanya mencapai skor rata-rata 41,84, yang menunjukkan tingkat usability sangat rendah (Grade F). Setelah dilakukan iterasi desain berdasarkan umpan balik pengguna, prototipe baru diuji dan menunjukkan peningkatan skor SUS signifikan menjadi 88,36 (Grade A). Hasil ini menunjukkan bahwa pendekatan Design Thinking efektif dalam mengidentifikasi masalah dan menciptakan solusi UI/UX yang optimal. Penelitian ini berkontribusi praktis pada perbaikan usability SIGA serta berkontribusi akademis pada literatur Human-Computer Interaction (HCI) untuk sistem informasi sektor publik.
Evaluasi Praktik Penyelarasan Strategi Bisnis dan Strategi Teknologi Informasi di Perguruan Tinggi Lahay, Sri Nilawaty; Dirgahayu, Raden Teduh
Jambura Journal of Informatics VOL 2, NO 1: APRIL 2020
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (615.613 KB) | DOI: 10.37905/jji.v2i1.4644

Abstract

Penelitian ini bertujuan mengevaluasi kesesuaian strategi bisnis dan strategi teknologi informasi (TI) di Universitas Negeri Gorontalo (UNG) dengan best practice COBIT 5. Peneliti melakukan pengamatan bagaimana UNG melakukan perencanaan strategi bisnis dan TI kemudian dibandingkan dengan best practice COBIT 5. Metode yang digunakan dalam penelitian ini adalah kualitatif yang meliputi wawancara dengan pihak yang berkepentingan dan studi dokumen terkait strategi bisnis dan strategi TI. Model yang dipakai yaitu: COBIT 5 pada domain APO proses APO02 yang terdiri dari 31 aktivitas dan, SCAMPI (Standard CMMI Appraisal Method for Proses Improvement) sebagai metode penilaian. Hasil penelitian menunjukan bahwa aktivitas penyelarasan strategi bisnis dan strategi TI di UNG telah mendekati proses aktivitas keselarasan strategi bisnis dan strategi TI pada COBIT 5. Hal penting lainnya yang ditemukan dalam penelitian ini adalah meskipun aktivitas perencanaan penyelarasan strategi bisnis dan strategi TI di UNG telah hampir medekati best practice COBIT 5 namun, tidak menjamin dalam keseluruhan aktivitas bisnis dan TI di UNG selaras, hal tersebut dibuktikan dengan ditemukan 3 proses yang memiliki kelemahan utama karena tidak terdapat aktivitas atau bukti praktik-praktik yang dilaksanakan merujuk pada COBIT 5. This study aims to evaluate the suitability of business strategies and Information Technology (IT) strategies at Universitas Negeri Gorontalo (UNG) with COBIT 5 best practices. Researchers observe how UNG is planning business strategies and IT then compared with the best COBIT practice 5. The method used in this study is qualitative which includes interviews with interested parties and document studies related to business strategies and IT strategies. The model used is COBIT 5 in the APO domain APO02 process which consists of 31 activities and, SCAMPI (Standard CMMI Appraisal Method for Process Improvement) as a valuation method. The results showed that the alignment of business strategy and IT strategy in UNG had approached the process of alignment of business strategy and IT strategy in COBIT 5. Another important thing found in this study was that planning activities for aligning business strategies and IT strategies at UNG had almost approached. COBIT 5 best practice, however, does not guarantee that overall business and IT activities at UNG are aligned, this is evidenced by the finding of 3 processes that have major weaknesses because there is no activity or evidence of practices carried out referring to COBIT 5.
Assessing Knowledge Management Readiness in Higher Education: An Institutional Self-Assessment from Gorontalo, Indonesia Katili, Muhammad Rifai; Lahay, Sri Nilawaty
Jambura Journal of Informatics VOL 8, N0 1: APRIL 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jji.v8i1.37942

Abstract

Knowledge management (KM) has been widely recognized as a strategic enabler for organizational performance and information systems development, yet its systematic adoption in higher education institutions (HEIs) remains limited, particularly in Indonesia. This study presents an institutional KM readiness assessment at two universities in Gorontalo Province, Universitas Negeri Gorontalo (UNG, public) and Universitas Ichsan Gorontalo (UNISAN, private), as an initial descriptive baseline in this regional context. A quantitative descriptive survey was conducted using an instrument grounded in the Knowledge Management Critical Success Factors (KMCSF) framework, covering three aspects: Abstract (conceptual awareness), Soft (human and organizational factors), and Hard (technology and infrastructure). Data were collected from 226 respondents through purposive sampling. The study aims to assess KM readiness levels at both institutions and compare readiness profiles across the three aspects to identify strengths and priority areas for IS-informed governance improvement. Validity and reliability of the instrument were confirmed on this study's data prior to main data collection. Readiness levels were interpreted using a five-level readiness scale, where classifications reflect overall average scores across all dimensions. Results indicated that UNISAN obtained a score corresponding to Level 4 (Receptive) while UNG obtained Level 5 (Optimal), with both institutions showing relative strengths in technology infrastructure and organizational structure. However, knowledge hub and centers, explicit knowledge management, and organizational culture emerged as shared areas requiring priority attention. These findings establish a descriptive KM readiness baseline for HEIs in Gorontalo Province and offer evidence-based directions for knowledge management system design and IS governance improvement.
Co-Authors Aling, Nursifa B. Diko, Yulianti Dirgahayu, Raden Teduh Gani, Yulia Rahmawaty Abdul Hermila A Ibrahim, Yusuf Caesaryo Syafrullah Lanto Ningrayati Amali Laot, Firman Syahputra Lillyan Hadjaratie mohammad syafri tuloli Pakaya, Nikmasari Panigoro, Nurlia Rahman Takdir Rahmat Taufik R.L Bau Sri Ayu Ashari