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All Journal Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Rizki Ananda, Bobi
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Implementasi New Publik Manajemen dalam Peningkatan Kualitas Pelayanan di Rumah Sakit (RST) dr. Reksodiwiryo Padang Adnan, Fachri; Sinaga, Alahan; Rizki Ananda, Bobi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 2 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i2.803

Abstract

The existence of bad services carried out by various hospitals in the area. So that there are people who complain about the health service The purpose of this study was to determine the implementation of excellent service for patients who use the Social Security Administration Agency (BPJS) in the Inpatient Unit of Dr. Army Hospital. Reksodiwiryo Padang.. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. Informants come from the hospital and the community who provide services. As for the results of this study, users show that excellent service for BPJS patients at RST Dr. Reksodiwiryo Padang has been running well with the existing Service Operational Standards (SOP) foundation. It's just that there are some obstacles found such as the path that is too long for the patient to go through, the lack of control over household facilities.
Manajemen Inovasi Pelayanan Publik Dalam Penyelengaraan E-Goverment Pada Mall Pelayanan Publik Di Kota Payakumbuh Rizki Ananda, Bobi; Ariany, Ria
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.213

Abstract

This study aims to explain service innovations in the field of Administration that have been carried out through the Public Service Mall by the Payakumbuh City government so that the services provided to the public are better. So far, what has happened in the community is the existence of bad services carried out by various agencies or local government organizations. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informant came from the Payakumbuh City Disdukcapil. The results of this study indicate that the Payakumbuh City Civil Registry Office has succeeded in becoming the best City Civil Registry Officer in the Population Administration Implementation (Adminduk) assessment. This can be seen in 2022 Payakumbuh City Dukcapil won 1st place in public service delivery at the West Sumatra Province level.
Co-Authors Adnan, Fachri Ria Ariany Sinaga, Alahan