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All Journal TRANSFORMASI: Jurnal Manajemen Pemerintahan SIMBOL : Jurnal Administrasi Publik dan Pemerintahan Jurnal Sipakatau
Ria Ariany
Andalas University
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Structural Approach to Organizational Design in the Payakumbuh City Public Service Mall Desna Aromatica; Ria Ariany
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Vol. 3 No. 5 (2026): August
Publisher : PT. Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/sipakatau.v3i5.1304

Abstract

Public Service Malls (PSMs) are designed to integrate services from multiple agencies within a single service environment, yet physical co-location does not necessarily ensure organizational integration. This study examines how structural arrangements shape coordination and service integration in the Payakumbuh City Public Service Mall and provides an empirical diagnosis of organizational fragmentation underlying its operation. Using a qualitative single-case study design, data were collected through an in-depth semi-structured interview with the Coordinator of the Integrated Service Substance Sector of the Payakumbuh City Investment and One-Stop Integrated Service Office (DPMPTSP), non-participant observation, and analysis of organizational and cooperation documents. Data were analyzed through thematic coding across structural dimensions, including division of labor, authority distribution, coordination, formalization, communication, technological integration, human resources, and institutional support, supported by source triangulation. The findings indicate that the Payakumbuh City PSM has successfully improved physical accessibility through shared facilities, common front-office arrangements, and municipal support. However, participating agencies continue to retain their own mandates, procedures, personnel arrangements, and decision-making authority. DPMPTSP performs a coordinating role but lacks sufficient formal authority to harmonize substantive service procedures across agencies. As a result, coordination remains partly reactive, digital integration is limited, and staff rotation affects service continuity. The study concludes that the Payakumbuh City PSM demonstrates physical integration without equivalent organizational integration. Its contribution is not the development of a universal organizational-design model, but a case-based structural diagnosis showing how fragmented authority, agency-specific formalization, and limited integrative mechanisms constrain one-stop public service arrangements. The findings highlight that effective public service integration requires not only physical co-location but also aligned authority, procedures, technology, and human resources across institutional boundaries.
TRANSFORMASI DIGITAL LAYANAN PUBLIK: EFEKTIVITAS PENGGUNAAN APLIKASI MARAWA DALAM ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SOLOK Bobi Rizki Ananda; Ria Ariany; Bunga Bhakti Tama; Roni Ekha Putera; Ichsan Kabullah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.485

Abstract

This study examines the digital transformation of public services through the effectiveness of the Marawa application, a WhatsApp-based innovation used by the Population and Civil Registration Office (Disdukcapil) of Solok Regency to deliver population administration documents. Using a qualitative descriptive approach with interviews, documentation, and field observation, the study applies the organizational effectiveness theory of goal attainment, integration, and adaptation to assess the application's performance. The findings show that Marawa, together with its complementary innovations (Marawa Nagari, Stempel Cap Pos, One For Eleven, and Predator), remains effective at present, as reflected in Solok Regency's ranking as the top-performing regency in Sumatra and 21st nationally in the 2024 Ombudsman public service compliance assessment, as well as the Pelayanan Prima award from the Ministry of Administrative and Bureaucratic Reform in 2024. The service continues to expand in reach and integration, although challenges remain in network reliability, public socialization, and the absence of permanent regulation.
Transformative Leadership of Wali Nagari Pakan Sinayan Banuhampu Agam Regency in Achieving The Achievement of Nagari Rancak in 2018 Annisa Aulia Putri; Syamsu Rizaldi; Ria Ariany
TRANSFORMASI: Jurnal Manajemen Pemerintahan Vol. 13 No. 1 (2021): TRANSFORMASI: Jurnal Manajemen Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtp.v13i1.1242

Abstract

Nagari Pakan Sinayan has been led by H.S. Dt. Kayo Nan Kuniang for the past two periods. In the first period, Wali Nagari Pakan Sinayan won the Provincial Wali Nagari competency competition. Whereas for the second period, Wali Nagari Pakan Sinayan succeeded in bringing Nagari Pakan Sinayan to an achievement as Nagari Rancak in West Sumatera. This article aims to describe and analyze the leadership of Wali Nagari Pakan Sinayan in achieving achievements as Nagari Rancak. Problems are analyzed using the four components of transformative leadership by Robbins and Judge. The method used is qualitative with a descriptive analysis approach. The results showed that Wali Nagari Pakan Sinayan Banuhampu District Agam Regency has implemented a transformative leadership model. Wali Nagari Pakan Sinayan pays attention to the community and draws himself closer to sitting together with the community not only in official forums. Furthermore Wali Nagari Pakan Sinayan also implemented participatory planning to stimulate the community to issue ideas in development. Furthermore, Wali Nagari is a figure that motivates and gives influence to all nagari communities. Wali Nagari pays attention without distinguishing the jorong who supports him or not in the Nagari Election. Keywords: Transformational Leadership, Wali Nagari, Nagari Rancak
Co-Authors Bobi Rizki Ananda Bunga Bhakti Tama Desna Aromatica Edi Hasymi Emeraldy Chatra Hendri Koeswara Ichsan Kabullah Kiki Ameliza Mivadila, Melisa Mutia Anggraweni Nila Wahyuni Putri Febri Wialdi Putri, Annisa Aulia Rafika Nofrita Rahma Hendri Roni Ekha Putera Syamsu Rizaldi Sylviana, Azna Yusra Tety Desmayanti Yesica Handayani