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All Journal Efisiensi : Kajian Ilmu Administrasi Transparansi Jurnal Ilmiah Ilmu Administrasi Abiwara : Jurnal Vokasi Administrasi Bisnis The Es Economics and Entrepreneurship Sinergi International Journal of Management and Business JAMBIS : Jurnal Administrasi Bisnis
Izzah, Nidaul
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Impact of Work Discipline and Work Motivation on Employee Performance at Warehouse PT Shopee International Indonesia Branch Bekasi Izzah, Nidaul; Septi Nugraheni
Sinergi International Journal of Management and Business Vol. 2 No. 1 (2024): February 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijmb.v2i1.121

Abstract

This study aims to find out the impact of motivation and work discipline on the performance of employees of PT Shopee International Indonesia Branch of Bekasi. This is due to a discrepancy in the amount of stock found between the cycle count results and the data of the items in the system. Utilizing a quantitative research design, questionnaires were distributed to 160 participants, and IBM SPSS version 26 facilitated double linear regression analysis. The data's findings indicate that while work discipline has a negligible effect on employee performance, motivation has a partially favorable and considerable impact. A positive and significant influence of motivation and work discipline on the performance of employees at the Warehouse PT Shopee International Indonesia Branch of Bekasi is indicated by the F test results, which yielded a F count of 139.11 and a F table of 3.05, meaning the F count > F table with a Signification value of 0.00 < 0.05. The determination coefficient (R2) is 0.639, which indicates that 63.9% of employee performance is influenced by work discipline and motivation, with the remaining variables being determined by other factors that have not been investigated.
The Impact of Tourism Infrastructure and Marketing Strategies on Tourist Arrivals and Local Economic Growth in Bali Jama, Ahmad Kamal; Yulianti, Yulianti; Prihatmadji, Wiwiet; Caniago, Aspizain; Izzah, Nidaul
The Es Economics and Entrepreneurship Vol. 3 No. 01 (2024): The Es Economics And Entrepreneurship (ESEE)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esee.v3i01.319

Abstract

This study investigates the effect of tourism infrastructure and marketing strategy on tourist arrivals and local economic growth in Bali. Utilizing a quantitative research design, data were collected from a sample of 290 respondents using a Likert scale ranging from 1 to 5. Structural Equation Modeling-Partial Least Squares (SEM-PLS) was employed to analyze the data and test the proposed hypotheses. The results indicate that both tourism infrastructure and marketing strategies have a positive and significant impact on tourist arrivals, which, in turn, contributes to local economic growth. The findings highlight the critical role of strategic investments in infrastructure development and marketing efforts in enhancing Bali's appeal as a global tourist destination. These insights provide valuable guidance for policymakers and stakeholders aiming to optimize the benefits of tourism and drive sustainable economic development in Bali.
Pengaruh Produksi Karet, Nilai Tukar, dan Inflasi Terhadap Volume Ekspor Karet Indonesia Tahun 2019 s.d. 2023 Izzah, Nidaul; Putra Bujana, Cesar Ardilla
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol 7, No 2: Desember 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v7i2.4304

Abstract

This study aims to analyze the influence of rubber production, the rupiah exchange rate against the US dollar, and inflation on Indonesia's rubber export volume from 2019 to 2023, both partially and simultaneously. Using an explanatory research method with a quantitative approach, secondary data from the Central Statistics Agency was processed using multiple linear regression analysis through IBM SPSS 29. The findings reveal that simultaneously, the variables of rubber production, exchange rate, and inflation do not significantly affect export volume. Partially, rubber production has a positive and significant effect on export volume, with a (t)-value higher than the critical (t)-table value. Conversely, the exchange rate shows no significant effect ((t)-value < (t)-table). Inflation demonstrates a significant but negative influence, with a (t)-value lower than (t)-table and a significance level of 0.047 (
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PT KERETA COMMUTER INDONESIA Izzah, Nidaul; Simamora, Butet Diana Oktavia; Sarfina, Ulayya
Efisiensi : Kajian Ilmu Administrasi Efisiensi Vol. 20 No. 1 Februari 2023
Publisher : Jurusan Pendidikan Administrasi FE Universitas Negeri Yogyakarta & ASPAPI PUSAT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/efisiensi.v20i1.57164

Abstract

Abstrak:  Pengaruh  Customer  Relationship  Management  dan  Kualitas  Layanan Terhadap Kepuasan Pelanggan PT Kereta Commuter Indonesia. Kehadiran operator kereta berbasis listrik seperti LRT (Light Rail Transit) dan MRT (Mass Rapid Transit) menjadi tantangan bagi perusahaan jasa transportasi darat untuk bersaing dalam menjalankan strategi bisnisnya. Tingkat persaingan yang semakin ketat membuat perusahaan tidak hanya berfokus untuk mendapatkan pelanggan baru, tetapi juga untuk mempertahankan dan meningkatkan kesetiaan pelanggan lama. Penelitian ini dilakukan untuk mengetahui besar pengaruh manajemen hubungan pelanggan (Customer Relationship Management/CRM) dan kualitas layanan terhadap kepuasan pelanggan PT Kereta   Commuter   Indonesia   Stasiun   Manggarai   secara   simultan.   Penelitian   ini menggunakan pendekatan kuantitatif dengan menggunakan data kuesioner dari 145 responden. Hasil penelitian menunjukkan bahwa CRM dan kualitas layanan berpengaruh positif dan signifikan baik secara parsial maupun simultan terhadap kepuasan pelanggan. Nilai R Square sebesar 0,690 menunjukkan bahwa implementasi CRM dan kualitas layanan mampu menjelaskan kepuasan pelanggan sebesar 69% setelah disesuaikan dengan sampel dan variabel independen, sehingga dapat disimpulkan bahwa CRM dan kualitas layanan sangat dibutuhkan untuk memperoleh kepuasan pelanggan. Kata kunci: CRM; Kualitas Layanan; Kepuasan PelangganAbstract: The Effect of Customer Relationship Management and Service Quality onCustomer Satisfaction in PT Kereta Commuter Indonesia. The presence of electricity-based train operators such as LRT (Light Rail Transit) and MRT (Mass Rapid Transit) is a challenge for land transportation service companies to compete in their business strategies. With the increasingly fierce business competition, they are no longer focusing about strategies to get new customers, but also how to maintain and increase the loyalty of the existing customers. The purpose of this research is to find out how customer relationship management (CRM) and service quality influence customer satisfaction  in   PT   Kereta   Commuter   Indonesia,   Manggarai   Station   partially   or simultaneously. This research used quantitative approach with data from questionnaires of 145 respondents. The results showed that CRM and service quality had a positive and significant effect both partially and simultaneously on customer satisfaction in PT Kereta Commuter Indonesia, Manggarai Station. R Square value of 0.690 indicates that CRM and service quality are able to explain customer satisfaction by 69% after adjusting for samples and independent variables. This concludes that CRM and service quality are needed to obtain customer satisfaction.Keyword: customer relationship management; service quality; customer satisfaction
Pengaruh Kualitas Pelayanan Air Bersih dan Harga Terhadap Kepuasan Pelanggan Perumda Tirta Bhagasasi Cabang Cibarusah Siregar, Muhammad Reza Hanafi; Izzah, Nidaul
JAMBIS : Jurnal Administrasi Bisnis Vol 5, No 1: Februari 2025
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v5i1.4878

Abstract

Customer satisfaction is a state where consumers’ needs, desires, and expectations are met after using a product or service. It serves as a benchmark that companies strive to improve in order to achieve their goals. This is particularly important for companies in the clean water working to enchance customer satisfaction by improving servis quality. This study aimed to analyze the impact of service quality and pricing on customer satification at Perumda Tirta Bhagasasi’s Cibarusah branch. A sample of 100 respondents was selected using random sampling techniques. This research emloyed quantitative methods with data analysis conducted through SPSS 25.0. the data analysis indicated that service quality and pricing countribute to increase in customer satification by 70,7%. Limitations of this study included a relatively small sample size, limited respondents and research variables that did not encompass all possible factors. Future research is advised to borden the respondent base, increase that sample size, and incorporate additional variable related to customer satisfaction
Pengaruh Kualitas Pelayanan dan Persepsi Harga terhadap Kepuasan Konsumen pada PT. JNE Cabang Koja Jakarta Utara Izzah, Nidaul
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 4 No. 1: September 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/abiwara.v4i1.2444

Abstract

This study aims to determine the effect of service quality and price perception on consumer satisfaction at PT. JNE Branch Koja North Jakarta. The research method used is a quantitative method. Data collection techniques used in this study were questionnaires and literature. The population in this study was 2,398 consumers in April 2021. The sampling technique in this study was non-probability sampling with the accidental sampling method and using the Slovin formula from Sugiyono to collect 100 respondents. The population found using the 90% confidence level or error (e) = 10% (0.1). Analysis of the data used is multiple linear regression analysis using IBM Statistics SPSS version 25 software. The results of the study indicate that service quality has an influence on consumer goals at PT. JNE Branch Koja North Jakarta by 60.7%. Price Perception has an influence on consumers at PT. JNE Branch Koja, North Jakarta by 63.5%. Service Quality and Price Perception have a significant effect on consumer goals at PT. JNE Branch Koja, North Jakarta. Service Quality and Price Perception affect consumer variables at PT. JNE Branch Koja North Jakarta simultaneously with a value of 0.699 or 69.9% of which 30.1% is explained by other factors not included in this study.Keywords: Service Quality, Price Perception, Consumer Satisfaction
Co-Authors Ahmad Kamal Jama Caniago, Aspizain Prihatmadji, Wiwiet Putra Bujana, Cesar Ardilla Sarfina, Ulayya Septi Nugraheni Simamora, Butet Diana Oktavia Siregar, Muhammad Reza Hanafi Yulianti Yulianti