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All Journal Journal of Health Education Jurnal Pengabdian Masyarakat Permata Indonesia
Nugrahaningtyas Wahjuning Utami, Jacoba
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Education Health Professions

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ASSOCIATION OF HEALTH SERVICE QUALITY WITH PATIENT SATISFACTION IN PRIMARY HEALTHCARE CENTER OF GEDONGTENGEN YOGYAKARTA Mustika, Yoan Ajeng; Nugrahaningtyas Wahjuning Utami, Jacoba; Sukismanto, Sukismanto
JHE (Journal of Health Education) Vol 4 No 1 (2019)
Publisher : Universitas Negeri Semarang cooperate with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jhe.v4i1.20719

Abstract

Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal & Child Health and Family Planning Polyclinic at Pimary Healthcare Center (PHC) of Gedongtengen, Yogyakarta. Methods: This research employed a descriptive analytical method with cross sectional approach. The population consisted of 170 respondents. Samples were taken using purposive sampling, resulting in 119 respondents as samples. Data were statistically tested using Kendall?s Tau. Results: The  results of statistical test indicated  that there was a correlation between the dimension of reliability, empathy, assurance, responsiveness, and tangible to patient satisfaction. Conclusion: There are correlations of the dimensions of reliability, empathy, assurance, responsiveness and tangible with patient satisfaction.
Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta Mustika, Yoan Ajeng; Nugrahaningtyas Wahjuning Utami, Jacoba; Sukismanto, Sukismanto
Journal of Health Education Vol 4 No 1 (2019)
Publisher : Universitas Negeri Semarang cooperate with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jhe.v4i1.20719

Abstract

Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal & Child Health and Family Planning Polyclinic at Pimary Healthcare Center (PHC) of Gedongtengen, Yogyakarta. Methods: This research employed a descriptive analytical method with cross sectional approach. The population consisted of 170 respondents. Samples were taken using purposive sampling, resulting in 119 respondents as samples. Data were statistically tested using Kendall’s Tau. Results: The results of statistical test indicated that there was a correlation between the dimension of reliability, empathy, assurance, responsiveness, and tangible to patient satisfaction. Conclusion: There are correlations of the dimensions of reliability, empathy, assurance, responsiveness and tangible with patient satisfaction.
PEMBERDAYAAN KADER KESEHATAN DALAM MENINGKATKAN PERTUMBUHAN ANAK STUNTING MELALUI PLAY EXERCISE: EMPOWERING HEALTH CADRES IN IMPROVING THE GROWTH OF STUNTED CHILDREN THROUGH PLAY EXERCISE Nugrahaningtyas Wahjuning Utami, Jacoba; Riansih, Chichi
Jurnal Pengabdian Masyarakat Permata Indonesia Vol 7 No 2 (2024): Volume 7 Nomor 2, Oktober 2024
Publisher : Permata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59737/jpmpi.v7i2.316

Abstract

Pendahuluan: Stunting adalah masalah gizi kronis yang menghambat tumbuh kembang anak, termasuk aspek fisik dan kognitif. Salah satu solusi efektif adalah pemberdayaan kader kesehatan untuk mengedukasi pentingnya aktivitas fisik, seperti play exercise, dalam mendukung pertumbuhan optimal. Tujuan: Tujuan pengabdian ini adalah memberdayakan kader kesehatan untuk memahami dan mengimplementasikan play exercise sebagai bagian dari upaya pencegahan dan penanggulangan stunting. Metode Pengabdian Masyarakat: Pelatihan dan workshop interaktif diberikan kepada kader kesehatan, mencakup teori dan praktik play exercise sesuai usia anak, serta diskusi untuk meningkatkan pemahaman mereka tentang manfaat aktivitas fisik. Hasil: Kader kesehatan menunjukkan peningkatan pengetahuan tentang play exercise dan kemampuan mengedukasi orang tua serta masyarakat. Mereka juga mulai menerapkan play exercise dalam program kesehatan masyarakat. Kesimpulan: Pelatihan play exercise untuk kader kesehatan efektif dalam pencegahan stunting, dengan meningkatkan pengetahuan dan keterampilan mereka dalam mengintegrasikan aktivitas fisik dalam kehidupan anak untuk mendukung pertumbuhan optimal.
PEMBERDAYAAN KADER KESEHATAN DALAM MENINGKATKAN PERTUMBUHAN ANAK STUNTING MELALUI PLAY EXERCISE: EMPOWERING HEALTH CADRES IN IMPROVING THE GROWTH OF STUNTED CHILDREN THROUGH PLAY EXERCISE Nugrahaningtyas Wahjuning Utami, Jacoba; Riansih, Chici
Jurnal Pengabdian Masyarakat Permata Indonesia Vol 7 No 2 (2024): Volume 7 Nomor 2, Oktober 2024
Publisher : Permata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59737/jpmpi.v7i2.316

Abstract

Pendahuluan: Stunting adalah masalah gizi kronis yang menghambat tumbuh kembang anak, termasuk aspek fisik dan kognitif. Salah satu solusi efektif adalah pemberdayaan kader kesehatan untuk mengedukasi pentingnya aktivitas fisik, seperti play exercise, dalam mendukung pertumbuhan optimal. Tujuan: Tujuan pengabdian ini adalah memberdayakan kader kesehatan untuk memahami dan mengimplementasikan play exercise sebagai bagian dari upaya pencegahan dan penanggulangan stunting. Metode Pengabdian Masyarakat: Pelatihan dan workshop interaktif diberikan kepada kader kesehatan, mencakup teori dan praktik play exercise sesuai usia anak, serta diskusi untuk meningkatkan pemahaman mereka tentang manfaat aktivitas fisik. Hasil: Kader kesehatan menunjukkan peningkatan pengetahuan tentang play exercise dan kemampuan mengedukasi orang tua serta masyarakat. Mereka juga mulai menerapkan play exercise dalam program kesehatan masyarakat. Kesimpulan: Pelatihan play exercise untuk kader kesehatan efektif dalam pencegahan stunting, dengan meningkatkan pengetahuan dan keterampilan mereka dalam mengintegrasikan aktivitas fisik dalam kehidupan anak untuk mendukung pertumbuhan optimal.
Co-Authors Mustika, Yoan Ajeng Riansih, Chichi riansih, chici Sukismanto, Sukismanto