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Syahputra, Dicky
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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BUILDING CUSTOMER ENGAGEMENT THROUGH CUSTOMER EXPERIENCE, CUSTOMER TRUST, AND CUSTOMER SATISFACTION IN KALIGUNG TRAIN CUSTOMERS Syahputra, Dicky; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 8 No 4 (2019): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v9i4.33958

Abstract

Customers are getting smarter in determining transportation services that will be used to help all activities. This study aims to examine the effect of customer experience, customer trust and customer satisfaction on customer engagement. The population of this research is all the passengers of the Semarang-Brebes Kaligung Train. A sample of 160 respondents using incidental and purposive sampling techniques. Methods of data collection using questionnaires and documentation. Data analysis using Structural Equation Modeling (SEM) with IBM SPSS AMOS version 23. The results showed that customer experience affects customer trust, customer experience influences customer satisfaction, customer experience influences customer engagement, customer trust influences customer satisfaction, customer trust affect customer engagement, customer satisfaction does not significant affect customer engagement. Suggestion from this research is Kaligung Train must continue to maintain and improve services and facilities so that the experience is better. Suggestions for further research are adding other variables or other factors related to this study and using different research objects
Building Customer Engagement through Customer Experience, Customer Trust, and Customer Satisfaction in Kaligung Train Customers Syahputra, Dicky; Murwatiningsih, Murwatiningsih
Management Analysis Journal Vol 8 No 4 (2019): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v9i4.33958

Abstract

Customers are getting smarter in determining transportation services that will be used to help all activities. This study aims to examine the effect of customer experience, customer trust and customer satisfaction on customer engagement. The population of this research is all the passengers of the Semarang-Brebes Kaligung Train. A sample of 160 respondents using incidental and purposive sampling techniques. Methods of data collection using questionnaires and documentation. Data analysis using Structural Equation Modeling (SEM) with IBM SPSS AMOS version 23. The results showed that customer experience affects customer trust, customer experience influences customer satisfaction, customer experience influences customer engagement, customer trust influences customer satisfaction, customer trust affect customer engagement, customer satisfaction does not significant affect customer engagement. Suggestion from this research is Kaligung Train must continue to maintain and improve services and facilities so that the experience is better. Suggestions for further research are adding other variables or other factors related to this study and using different research objects
Dampak Pengangkutan Komoditas Batubara di Sepanjang Alur Sungai Terhadap Kondisi Sosial dan Ekonomi Masyarakat Syahputra, Dicky; Mujanah, Siti; Halik, Abdul; Hwihanus, Hwihanus
Journal of Trends Economics and Accounting Research Vol 6 No 2 (2025): December 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jtear.v6i2.2310

Abstract

This study aims to analyze the impact of coal shipping activities on the social and economic conditions of communities in Berau Regency, East Kalimantan. The increasing intensity of coal maritime transport in this region follows the rapid growth of the export-oriented mining industry. However, this development not only contributes to the local economy but also triggers various social dynamics within coastal areas and communities along the shipping routes. This research adopts a qualitative approach through field research methods. Data were collected through in-depth interviews and direct observation of 40 respondents, consisting of coastal residents, fishermen, port workers, and local government officials. Eighteen respondents were fishermen, nine respondents were coastal community members, six respondents were port workers, and seven respondents were local government officials. The data were analyzed descriptively to examine the relationship between the intensity of shipping activities and changes in the socio-economic structure of local communities. The findings indicate that coal shipping activities have generated positive economic impacts, such as increased employment opportunities and income levels, but have also led to several social issues, including environmental degradation, land conflicts, and a decline in coastal community well-being. Therefore, sustainable maritime management policies are required to ensure that the economic benefits gained from coal shipping do not compromise social welfare and environmental preservation in Berau Regency.
Co-Authors - Hwihanus Abdul Halik Murwatiningsih Murwatiningsih, Murwatiningsih Siti Mujanah