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Peran Travel Consultant dalam Penjualan Tiket Perjalanan dalam Negeri di Anta Express Agoes, Adrian; Firdaus, Azhar
Manajemen dan Pariwisata Vol. 3 No. 2 (2024): Oktober 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Yapari (STIEPAR YAPARI) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/jmp.v3i2.376

Abstract

The tourism industry in Indonesia has experienced significant growth, particularly following the post-COVID-19 recovery and the rise of the creative economy. As the sector rebounds, travel agencies play a crucial role in facilitating domestic ticket sales and travel packages. Traditional travel agencies, such as PT Anta Express Tour & Travel, face competition from online booking platforms, which calls for a study on the unique value offered by travel consultants in enhancing customer experiences and the sales process. This study aims to explore the role of travel consultants at PT Anta Express Tour & Travel in domestic travel ticket sales. Using a qualitative research approach, data was gathered through direct observation, semi-structured interviews, and a review of relevant literature. The findings highlight four key roles played by travel consultants: providing personalized advice and recommendations, managing bookings, resolving issues, and delivering customer service. Additionally, three main reasons were identified for why customers still prefer using travel consultants: convenience, access to exclusive offers, and ongoing support during the trip. The study concludes that travel agencies can maintain their competitiveness by focusing on personalized services that appeal to specific customer segments, particularly those who value professional advice and human interaction in their travel planning. Therefore, traditional and online booking channels can coexist in the future, serving different market needs.
PEMIDANAAN TERHADAP PELAKU TINDAK PIDANA PEMALSUAN SURAT KETERANGAN DOKTER UNTUK MENYESATKAN PENGUASA (STUDI PUTUSAN NO. 600/PID.B/2021/PN SDA).: Criminalization of Perpetrators of the Crime of Falsifying Doctor’s Certificates to Mislead Officials (Decision Study No. 600/Pid.B/2021/PN SDA). Firdaus, Azhar; Masjhur, Fauzy
AMICUS CURIAE Vol. 1 No. 3 (2024): Amicus Curiae
Publisher : Faculty of Law, Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/s3rkbz76

Abstract

Article 263 paragraph (1) of the Criminal Code Jo. Article 55 paragraph (1) of the Criminal Code in general explains that if the defendants are proven together to have forged a letter intended to be a sign of a matter or event, and distribute it to those who need the letter, they will be subject to imprisonment for 2 years. In reality, this type of agreement is often carried out by perpetrators of criminal acts in similar fields. So the problem is which provisions the Panel of Judges can apply in carrying out appropriate sentencing. Data processing is carried out qualitatively, while drawing conclusions is carried out usinglogical deduction or logical reasoning. The results of the study illustrate that 1) according to the provisions of the decision, based on decision Number 600/Pid.B/2021/PN.SDA with the case of letter forgery mode, according to the provisions of Article 263 as the law which is the basis of the decision, it is appropriate, namely the four defendants jointly The same has fulfilled the requirements as stated in the article including facts of confession, evidence of falsified letters and received a maximum sentence of 2 years. 2) Consideration of the panel of judges in sentencing, basically the application of article 263 paragraph (1) of the Criminal Code Jo article 55 paragraph (1) of the Criminal Code has been fulfilled, but there is an element that the judge did not pay attention to, namely falsification of a doctor’s certificate, so that the use of this article is not appropriate . So the right article should be used is article 268 of the Criminal Code.