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All Journal JCRS (Journal of Community Research and Service) Innovative: Journal Of Social Science Research Jurnal Administrasi Negara dan Ilmu Pemerintahan
Mahmud, Syamsiar I.
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Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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KUALITAS PELAYANAN DALAM PENGURUSAN KARTU TANDA PENDUDUK ELEKTRONIK (E-KTP) DAN KARTU KELUARGA (KK) DI DISDUKCAPIL KABUPATEN BUOL Mahmud, Syamsiar I.; Alhamid; Mutmainah, Riski
Jurnal Administrasi Negara dan Ilmu Pemerintahan Vol. 1 No. 1 (2022): Jurnal Administrasi Negara dan Ilmu Pemerintahan
Publisher : STISIPOL Mujahidin Buol

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Abstract

Public service is a problem that is still an interesting issue, because until now the bureaucracy has not been able to provide quality services to the community as service recipients, this is because the service process is still convoluted, the bureaucratic flow is still rigid and unable to provide guarantees for certainty of service time, limited human resources and facilities and infrastructure make the quality of service for the management of E-KTP and KK at the Civil Registry Office of Buol Regency still not optimal. The purpose of conducting the research was to find out and describe the quality of service for managing E-KTP and KK at the Dukcapil Distric of Buol Regency. The research method used is descriptive qualitative, because it wants to reveal how the service quality of E-KTP and KK management at the Dukcapil Distric of Buol Regency. The research location was the Dukcapil Distric of Buol Regency, the data analysis technique used Milles and Huberman. The results showed that the service quality of E-KTP and KK arrangements at the Civil Registry Office of Buol Regency, seen from the aspects of tangibles (direct evidence), reliability (reliability), the level of human resources was still limited to responsiveness, assurance, and empathy. optimal, because it still has limited facilities (buildings) and infrastructure, the condition of the service room is narrow, because the Dis Dukcapil building manages KTP and KK so that it is unable to accommodate the number of people, the service staff is relatively slow in providing services, the service officers are not friendly in providing services. Discrepancies in the time/hours of service officers in providing services; and most consumers do not feel any special attention from service officers to consumers.
IMPLEMENTASI KEBIJAKAN PENGELOLAAN KEUANGAN BADAN LAYANAN UMUM DAERAH (BLUD) DI UPT. RUMAH SAKIT UMUM MOKOYURLI BUOL Mahmud, Syamsiar I.
Jurnal Administrasi Negara dan Ilmu Pemerintahan Vol. 3 No. 1 (2024): Jurnal Administrasi Negara dan Ilmu Pemerintahan
Publisher : STISIPOL Mujahidin Buol

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Abstract

The implementation of the management of the Regional Public Service Agency (BLUD) at Mokoyurli Buol Hospital is an effort to improve the efficiency, effectiveness, and quality of health services provided by the hospital. The purpose of this study was to determine and describe: Implementation of the financial management policy of the Regional Public Service Agency at UPT. Mokoyurli Buol General Hospital, using the Charles O Jones implementation model. The research method used is qualitative descriptive, the location of the study was carried out at Mokoyurli Buol Hospital, Buol Regency. Data collection techniques in the form of observation, interviews and documentation which were then analyzed using qualitative data based on the concepts of Miles and Huberman. The results of the study indicate that the implementation of BLUD management at Mokoyurli Regional Hospital, Buol Regency has been carried out but has not been optimal because there are several challenges faced, namely the organizational structure of BLUD at Mokoyurli Regional Hospital, Buol does not fully support the flexibility and responsiveness needed in BLUD management, there are still limited understanding and capacity of human resources (HR) related to the BLUD concept, and financial management at Mokoyurli Regional Hospital, Buol is still carried out manually, which results in inefficiency in recording, reporting, and financial decision making.
THE IMPLEMENTATION OF REGIONAL REGULATION EMPOWERMENT OF STREET VENDORS IN THE CENTRAL MARKET IN THE GORONTALO CITY Mahmud, Syamsiar I.; Sulila, Ismet
Journal of Community Research and Service Vol 4, No 1: January 2020
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v4i1.16995

Abstract

The research aimed: (1) to determine the implementation of regional regulation Number 2 of 2017 concerning the arrangement and empowerment of street vendors reviewed from: data collection of street vendors, empowerment of street vendors, as well as monitoring and evaluation of street vendors. (2) to find out the determination of the implementation of regional regulation Number 2 of 2017 reviewed from: communication, human resources, disposition, and bureaucratic structure. It applied a descriptive research method, and the research site was at Pasar Sentral of Gorontalo City. Data collection techniques were observation, interview, and documentation, which were further analyzed using qualitative data based on Miles and Huberman concept. The research finding revealed that the implementation of local regulation Number 2 of 2017 concerning the arrangement and empowerment of street vendors reviewed from data collection, empowerment, monitoring, and evaluation had not been optimal. From the data collection aspect regarding business legality was not in accordance with regional regulation, the empowerment of street vendors only covered the granting of access to business places and capital, and the assistance and supervision, which were the rights and obligations of street vendors were not implemented. Therefore, in dealing with those problems, then the determinant factor of the implementation of regional regulation number 2 of 2017 based on the theory of Edwards III reviewed from communication, human resources, disposition, bureaucratic structure, and community support also had not been implemented properly. From the human resources aspect,the engineering department had an employee shortage, while the disposition which was performed by the department had obstacles from the target group (street vendors), as well as lack of support from the community.  Keywords: Arrangement; Empowerment; Street Vendors.
Birokrasi Di Era Digital: Tantangan Dan Peluang Dalam Meningkatkan Kinerja Pelayanan Publik Dunggio, Rusli; Mahmud, Syamsiar I.; Sihira, Serly SB
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20697

Abstract

Penelitian ini bertujuan untuk mengidentifikasi tantangan dan peluang digitalisasi birokrasi dalam meningkatkan kinerja pelayanan publik di Kecamatan Karamat, Kabupaten Buol, Sulawesi Tengah. Transformasi digital merupakan bagian penting dari reformasi birokrasi sebagaimana diamanatkan dalam Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik (SPBE). Namun, pelaksanaannya di daerah tertinggal masih menghadapi berbagai kendala seperti keterbatasan infrastruktur teknologi informasi, rendahnya literasi digital aparatur, serta budaya kerja yang belum mendukung inovasi. Pendekatan kualitatif deskriptif digunakan dalam penelitian ini, dengan teknik pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun Kecamatan Karamat menghadapi tantangan signifikan dalam aspek teknis dan kultural, terdapat peluang besar yang dapat dimanfaatkan, seperti meningkatnya tuntutan masyarakat akan layanan yang cepat, dukungan regulasi dari pemerintah pusat dan daerah, serta potensi SDM muda sebagai penggerak inovasi digital. Penelitian ini merekomendasikan strategi penguatan infrastruktur digital, pelatihan literasi teknologi yang berkelanjutan, serta transformasi budaya kerja aparatur untuk mewujudkan birokrasi yang adaptif, transparan, dan responsif di era digital.
Co-Authors Alhamid Dunggio, Rusli Ismet Sulila Mutmainah, Riski Sihira, Serly SB