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All Journal Innovative: Journal Of Social Science Research Jurnal Administrasi Negara dan Ilmu Pemerintahan
Sihira, Serly SB
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Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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KUALITAS PELAYANAN PENGURUSAN SURAT IZIN MENGEMUDI DI SATUAN LALU LINTAS DI POLISI RESORT KABUPATEN BUOL Sihira, Serly SB; Alam, Samsul; Satria
Jurnal Administrasi Negara dan Ilmu Pemerintahan Vol. 3 No. 1 (2024): Jurnal Administrasi Negara dan Ilmu Pemerintahan
Publisher : STISIPOL Mujahidin Buol

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Abstract

The quality of the Driving License (SIM) processing service at the Buol Police and the output or results of the service can be explained through various service dimensions, as described in the SERVQUAL model, and the impact of the service on the community if managed properly, will provide many benefits for the community and institutions, including higher satisfaction, increased public trust, and improved institutional image. This research will be conducted at the Buol Police Resort located in Buol Regency. The research method used is qualitative with a descriptive approach, so that it only presents the actual situation at the research location, data collection techniques using observation, interviews, and documentation.The results of the study show the quality of the Driving License (SIM C) making service at the Buol Police Resort Traffic Unit Office. The study on the quality of service provision at the Buol Police Resort is focused on the following aspects: Tangible, Reliability, Responsiveness, Assurance, and Employment. It can be concluded that the services provided at the Buol Police Resort are good, but the quality of service is still lacking.
Birokrasi Di Era Digital: Tantangan Dan Peluang Dalam Meningkatkan Kinerja Pelayanan Publik Dunggio, Rusli; Mahmud, Syamsiar I.; Sihira, Serly SB
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20697

Abstract

Penelitian ini bertujuan untuk mengidentifikasi tantangan dan peluang digitalisasi birokrasi dalam meningkatkan kinerja pelayanan publik di Kecamatan Karamat, Kabupaten Buol, Sulawesi Tengah. Transformasi digital merupakan bagian penting dari reformasi birokrasi sebagaimana diamanatkan dalam Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik (SPBE). Namun, pelaksanaannya di daerah tertinggal masih menghadapi berbagai kendala seperti keterbatasan infrastruktur teknologi informasi, rendahnya literasi digital aparatur, serta budaya kerja yang belum mendukung inovasi. Pendekatan kualitatif deskriptif digunakan dalam penelitian ini, dengan teknik pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun Kecamatan Karamat menghadapi tantangan signifikan dalam aspek teknis dan kultural, terdapat peluang besar yang dapat dimanfaatkan, seperti meningkatnya tuntutan masyarakat akan layanan yang cepat, dukungan regulasi dari pemerintah pusat dan daerah, serta potensi SDM muda sebagai penggerak inovasi digital. Penelitian ini merekomendasikan strategi penguatan infrastruktur digital, pelatihan literasi teknologi yang berkelanjutan, serta transformasi budaya kerja aparatur untuk mewujudkan birokrasi yang adaptif, transparan, dan responsif di era digital.
Co-Authors Alam, Samsul Dunggio, Rusli Mahmud, Syamsiar I. SATRIA