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All Journal Jurnal Biologi Tropis Trapsila: Jurnal Pendidikan Dasar Jurnal Info Sains : Informatika dan Sains Public Sphere Review Jurnal Ilmiah Mahasiswa Ilmu Sosial dan Politik Jurnal Pengabdian Tri Bhakti
Safitri, Reni
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Public Sphere Review

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EFEKTIVITAS SLAWE: Kemudahan Administrasi Era Digital Warga di Kota Bengkulu Yogopriyatno, Jatmiko; Safitri, Reni
Public Sphere Review Volume 3 Nomor 2: September 2024
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v3i2.148

Abstract

Public service delivery in Bengkulu City faces challenges in efficiency and effectiveness. This study aims to analyze the effectiveness of the Electronic Citizen Administration Service System (SLAWE) implemented by the Department of Population and Civil Registration of Bengkulu City. Using a qualitative descriptive approach, data were collected through observation, in-depth interviews, and documentation. The results indicate that SLAWE has simplified bureaucratic processes and increased service accessibility. However, its effectiveness is hindered by network instability, manual verification processes, and limited operator training, leading to document processing delays. While procedures align with Standard Operating Procedures, improvements are needed to address public confusion and prevent identity fraud. The study concludes that further socialization is necessary to enhance public understanding of SLAWE requirements and effective usage.
Co-Authors Alvin, Muhammad banowati, anggun mila Br Ginting, Devita Permata Sari BR Sitepu, Mispa Arnetty Fathiyati, Fathiyati Hidayat, Rasiman Lustiani, Ika Magdalena, Ina Nursahira, Alvira Oktaviana, Agriyaningsih Rina Octavia Sembiring, David Jumpa Malem Wahyuningsih, Eka Nur Yogopriyatno, Jatmiko