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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Development INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
Noor, Lorine Kalista
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Economics, Econometrics & Finance

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THE EFFECT OF SERVICE QUALITY EDUCATION ACADEMIC AND FACILITIES STUDENT SATISFACTION Noor, Lorine Kalista; Tanzil, Fey Fey
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 02 (2020): IJEBAR, VOL. 04 ISSUE 02, JUNE 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i02.1047

Abstract

This study aims to assess whether the service quality of academic and educational facilities affects either jointly or partially on student satisfaction. The population in this study were students numbered 130, the number of samples taken as many as 88 students. Data collection instrument used was a questionnaire using Likert scale which is based on the construction summarized from various theories that translate them into operational variable, while the testing of research instruments is done through validity and reliability test. Hypothesis testing is done using a multiple linear regression analysis. The results showed that (1) Taken together there is the influence of academic services and facilities quality education to student satisfaction,
CUSTOMER SATISFACTION AND SWITCHING BARRIER AFFECT CUSTOMER LOYALTY OF PREPAID CARD USERS IN THE TELECOMMUNICATION SECTOR IN SAMARINDA Tanzil, Fey Fey; Noor, Lorine Kalista
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 02 (2020): IJEBAR, VOL. 04 ISSUE 02, JUNE 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i02.1030

Abstract

The development of technology and the high of globalization, bring change to many people in the world. The rapid development of information technology has made telecommunication necessary. Communication service operators, such as the Mobile Telecommunication Sector that serves cellular telecommunications networks, always try to provide the best service so that people feel satisfied and become loyal to these communication services. This study aims to detect and analyze the effects of customer satisfaction and switching barrier on customer loyalty. Quantitative models are used in this study. Quoting sample used is Purposive Sampling with total of 100 customers of prepaid mobile telecommunication in Samarinda. The pattern of data accumulation is by questionnaire method and data analysis method by multiple linear regression analysis. To determine customer loyalty (customer loyalty) can be measured by variable of customer satisfaction and switching barriers.
Analisis Pengaruh Electroni Word of Mouth and Perceived Risk terhadap Keputusan Pembelian Konsumen Shopee Noor, Lorine Kalista; Ramayanti, Nur Endah; Sartika, Dewi
Jurnal Development Vol. 11 No. 2 (2023): Jurnal Development
Publisher : Universitas Muhammadiyah Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53978/jd.v11i2.315

Abstract

Penelitian ini termasuk dalam kategori penelitian eksplanatori dan menggunakan metode pengambilan sampel nonprobabilitas dengan teknik purposive. Tujuan dari penelitian ini adalah untuk mengevaluasi bagaimana electronic word of mouth (e-WOM) dan risiko yang dirasakan memengaruhi keputusan pembelian di Shopee. Studi ini melibatkan 100 responden, yang semuanya adalah konsumen Shopee; analisis dilakukan menggunakan IBM SPSS 21.0. Temuan menunjukkan bahwa e-WOM memainkan peran dalam memengaruhi keputusan pembelian, berkontribusi sebesar 24.4%, dengan faktor-faktor lain yang mempengaruhi keputusan di luar e-WOM. Demikian pula, risiko yang dirasakan berdampak pada keputusan pembelian, berkontribusi sebesar 26.8%, sementara faktor-faktor lain juga mempengaruhi keputusan. Ketika e-WOM dan risiko yang dirasakan dipertimbangkan secara bersamaan, keduanya berkontribusi sebesar 33.3% terhadap keputusan pembelian, dengan faktor lain menjelaskan sisanya. Uji F menunjukkan bahwa e-WOM dan risiko yang dirasakan memiliki pengaruh yang signifikan terhadap keputusan pembelian. Pada dasarnya, e-WOM yang positif dan risiko yang dirasakan yang rendah menyebabkan keputusan pembelian yang lebih tinggi di Shopee. Hasil ini menunjukkan bahwa Shopee harus mendorong pelanggan untuk memberikan ulasan yang lengkap dan jelas dengan poin insentif. Selain itu, Shopee harus berkonsentrasi pada meningkatkan layanan dan mendidik pelanggan tentang mekanisme transaksi.
The relation of group dynamics with the effectiveness of a team in an organization Ramayanti, Nur Endah; Noor, Lorine Kalista; Rahmasita, Azi Nur; Pribadi, M. Iqbal
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 19 No. 4 (2023): November
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v19i4.2483

Abstract

 The group dynamic is crucial for organizations in a highly competitive business environment. It signifies that each member successfully contributes to the shared goal. But, explaining in a group requires a separate point of view in order to comprehend what is going on and to focus on many people, each with their own unique perspective and response to the activity that was taking place. The purpose of this study is to examine the relationship between group dynamics with the team effectiveness in the organization. This study uses various perspectives from the previous literature until the present relating group dynamics and team effectiveness. This study provides general information about the studies on group dynamics and team effectiveness in organizations
Co-Authors Azi Nur Rahmasita DEWI SARTIKA Pribadi, M. Iqbal Ramayanti, Nur Endah Tanzil, Fey Fey