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All Journal Katalogis Journal of Mechanical Engineering Education (Jurnal Pendidikan Teknik Mesin) Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal PkM MIFTEK
Mu’min, Mu’min
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Journal : Katalogis

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ANALISIS KUALITAS PELAYANAN SURAT TANDA NOMOR KENDARAAN (STNK) DAN PAJAK KENDARAAN BERMOTOR (PKB) PADA KANTOR SAMSAT PALU Mu’min, Mu’min
Katalogis Vol 1, No 2 (2013)
Publisher : Katalogis

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Abstract

This research aimed: 1) to find out community service quality in tha issuing of vehicle (STNK) and vehicle tax (PKB)  in the samsat Office Palu, 2) to find out restricting factors of that service quality implementation. Qualitative research have to know and describe about Samsat employer to tax obligatory in to go out/sent out STNK and PKB. This research is to have with qualitative where is the data and the information that be collected used work matriks instrument and interview with choosing information, with the research lacation focused to Samsat Office Palu. The result of the research showed that coorperation among employees still less well served. Therefore, factor restricted the service quality of vehicle license (STNK) and vehicle tax (PKB) in the Samsat Office, Palu was service mechanism which inappropriate with service process set in instruction with three ministers.Mechanism, Service Process and Services Quality
Co-Authors Apri Wiyono Beni Okta Sari, Cantika Esa Saputra, Rizki Ezar Benandika, M. Rizq Fahmi Assidiq, Muhammad Faruk Romdoni, Sayyid Fiqri Muzahidat, Sahrudin Gusti, Aslam Hafidz Adi Wardhana, Danar Idris Purnama, Fahmi Muhammad Sajidin Muhammad Syauqi Mubarok, Muhammad Syauqi Nurhasna Fauziyah, Rizma Rahmat, Agil Ridwan Firdaus, Muhammad Salam, Fitriyadi Saptahadi Ilmasik, Heryaman Silcilia, Putri Sri Raja Dewi, Intan Subarkah, Adie Sukrawan, Yusep Sungkono Nanda Putra, Aditya Syahrul R, Syahrul Waldy Kariman, Mikyal Zayin, Repin Zulfa Faiha, Hafiz