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All Journal PROFIT : Jurnal Administrasi Bisnis Jurnal Penelitian
Susilo, Eko Agus
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Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Antecedents and Consequences of FOMO in Tourism: an Empirical Literature Review Kurniawan, Cahya Nova; Susilo, Eko Agus
Profit: Jurnal Adminsitrasi Bisnis Vol. 18 No. 1 (2024): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2024.018.01.8

Abstract

This research aims to systematically review the literature on the drivers and consequences of the fear of missing out (FOMO) phenomena in the tourism context. This study employed a systematic literature review following PRISMA reporting guidelines. The writers searched the online database Elsevier (Scopus) for scholarly publications published in English that can be accessed throughout the databases. This study does a systematic literature review using data from 56 articles. According to the findings, three elements of antecedents contribute to FOMO in the tourism context: electronic word of mouth, reference groups, and perceived loneliness. Then, three variables are the results of the FOMO: intention to seek information, intention to visit, and positive well-being. FOMO is a "fear of being left behind" phenomenon that occurs among online users as a result of the different activities available on social media. Tourism enterprises will likely be able to use the FOMO phenomenon as an advertising tool that will influence the emergence of motivation to visit and create new experiences for travelers. For travelers, the FOMO phenomenon is predicted to be a personal motivation, particularly in meeting the desire for self-esteem and avoiding undesirable attributes such as fear and loneliness.
The Influence of Store Atmosphere on Customer Satisfaction and Revisit Intention: A Study on Customers of Café Nakoa Malang Susilo, Eko Agus; Almer Rasyid; Pamungkas, Dimas Septiono Tri Bagus
Jurnal Penelitian Vol. 22 No. 2 (2025): Desember 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jp.v22i2.16513

Abstract

This study aims to analyze the influence of store atmosphere on customer satisfaction and revisit intention among consumers of Café Nakoa, Bethek branch, Malang City. The research is based on the growing trend of coffee shops in urban areas and the importance of creating a store atmosphere that enhances customers’ experiences. Store atmosphere is considered a key factor in shaping customer perception, comfort, and loyalty. This research uses a quantitative approach with an explanatory research type. Data collection was conducted through a questionnaire distributed to 90 respondents who were customers of Café Nakoa Bethek. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS 4 software. The variables studied include store atmosphere (X), customer satisfaction (Z), and revisit intention (Y). The results indicate that store atmosphere has a positive and significant influence on customer satisfaction and revisit intention. Moreover, customer satisfaction also significantly affects revisit intention. Another finding reveals that customer satisfaction mediates the indirect effect of store atmosphere on revisit intention. These results imply that optimizing store atmosphere can be a key strategy for enhancing consumer loyalty and business sustainability in the café industry.
Co-Authors Almer Rasyid Kurniawan, Cahya Nova Pamungkas, Dimas Septiono Tri Bagus