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All Journal Jurnal technoscientia Empowerment : Jurnal Pengabdian Masyarakat Majalah Ilmiah UNIKOM JURNAL TEKNOLOGI TECHNOSCIENTIA Journal of Artificial Intelligence and Engineering Applications (JAIEA)
Patty, Joanna Cristy
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Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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ANALISIS DAMPAK FAKTOR CUSTOMER RELATIONSHIP MANAGEMENT PADA PELANGGAN E-MARKETPLACE DI INDONESIA (STUDI KASUS: SHOPEE DAN BUKALAPAK) Patty, Joanna Cristy
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia-Vol 13 No 1-Agustus 2020
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

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Abstract

In this era of increasingly tight business development, many business competitors are required to be able to compete with their creativity. One important role in increasing business opportunities is to utilize available technology. The role of technology is very positive in supporting business processes for the company. Shopee and Bukalapak are one of the marketplace companies in Indonesia that implement Customer Relationship Management. Descriptive method will be used to assist this research and will begin with a survey and analysis of the comments contained in the Shopee and Bukalapak applications. The data obtained will be analyzed to see how much the level of customer confidence in Shopee and Bukalapak.
ANALISIS DAMPAK FAKTOR CUSTOMER RELATIONSHIP MANAGEMENT PADA PELANGGAN E-MARKETPLACE DI INDONESIA (STUDI KASUS: SHOPEE DAN BUKALAPAK) Patty, Joanna Cristy
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia-Vol 13 No 1-Agustus 2020
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In this era of increasingly tight business development, many business competitors are required to be able to compete with their creativity. One important role in increasing business opportunities is to utilize available technology. The role of technology is very positive in supporting business processes for the company. Shopee and Bukalapak are one of the marketplace companies in Indonesia that implement Customer Relationship Management. Descriptive method will be used to assist this research and will begin with a survey and analysis of the comments contained in the Shopee and Bukalapak applications. The data obtained will be analyzed to see how much the level of customer confidence in Shopee and Bukalapak.
Sosialisasi Healing Touch sebagai Terapi Non-Farmakologis untuk Nyeri Pasca Imunisasi pada Anak Lameky, Vernando Yanry; Akollo, Isak Roberth; Patty, Joanna Cristy; Tuhuleruw, Bredlcy Fransiscus; Tomasila, Boy
Empowerment : Jurnal Pengabdian Masyarakat Vol. 8 No. 01 (2025): Empowerment
Publisher : Program Studi Ilmu Hukum Fakultas Hukum Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/empowerment.v8i01.10956

Abstract

Immunization is crucial for protecting individuals from vaccine-preventable diseases, but pain during and after vaccination can lead to fear and anxiety in children, causing them to refuse subsequent vaccinations. This study aimed to address the lack of knowledge among parents regarding non-pharmacological pain management techniques, specifically healing touch (HT), through a community empowerment partnership (PKM) program. The PKM was conducted as a socialization event for posyandu cadres at the Waihoka Community Health Center on October 30, 2024. Participants completed a pre-test questionnaire, attended a presentation on HT for post-immunization pain management, engaged in a question-and-answer session, and completed a post-test questionnaire. The results showed that before the socialization, most cadres had poor knowledge of non-pharmacological therapies and HT. However, after the event, their knowledge significantly improved, with the majority demonstrating very good understanding. The study concludes that the socialization effectively enhanced the posyandu cadres' knowledge of HT as a non-pharmacological therapy for post-immunization pain management. The authors recommend that the Ambon City Health Office, through the Community Health Center, conduct similar socialization events for parents through posyandu cadres to promote the use of HT in reducing post-immunization pain and anxiety in children.
EVALUASI USER INTERFACE APLIKASI GOJEK TERHADAP PENGGUNA APLIKASI DI KOTA AMBON DENGAN METODE HEURISTIC Tamtelahitu, Trientje Marlein; Lewaharilla, Nusye Mozes Y; Patty, Joanna Cristy
Majalah Ilmiah UNIKOM Vol. 18 No. 2 (2020): Majalah Ilmiah Unikom
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/miu.v18i2.3938

Abstract

At this time the online motorcycle taxi application in Indonesia has grown and is experiencing rapid growth. This can be seen from the many online motorcycle taxi applications that have started providing services and information through an application, especially with a mobile application. Through this development, we can benefit from user involvement in using a good online motorcycle taxi application. Usability and credibility are believed to be one of the factors that influence the involvement of this development and growth. One of the ojegs based on mobile application technology used by the public is Go-Jek. Therefore, this paper presents an empirical study in evaluating the usability of the Go-jek mobile application. Software testing needs to be done so that it can be seen whether the software being developed meets the needs of end users. The results obtained show that knowing the severity of the application can be used to improve the Go-jek application. Key Words : Ambon, Mobile Application, Go-jek, Heuristic, Severity
Implementing Virtual Reality and the Metaverse to Preserve the Culture of the Baileo Negeri Rutong House, Maluku Patty, Joanna Cristy; Valensya Yeslin Tomasoa; Lowry Hahijary
Journal of Artificial Intelligence and Engineering Applications (JAIEA) Vol. 5 No. 1 (2025): October 2025
Publisher : Yayasan Kita Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59934/jaiea.v5i1.1801

Abstract

This research was conducted to introduce the Baileo Traditional House of Negeri Rutong, located in Ambon City, Maluku Province, which holds significant philosophical, religious, historical, and cultural values. Maluku, one of the provinces in Indonesia, is rich in diverse cultural heritage, including the philosophy of the Baileo Traditional House in Negeri Rutong. Baileo is a traditional communal house in Maluku, playing a central role in the local community's life. This traditional house needs to be preserved so that it can become a world attraction and a valuable cultural heritage for future generations. The purpose of this research is to develop Virtual Reality (VR) and the Metaverseas suitable media to introduce the Baileo traditional house to the world and to study the effectiveness of these media in preserving and conserving the traditional house. A design-based approach is used in this research to ensure that the development of VR and the Metaverse is conducted properly and effectively. The research stages include problem identification and needs assessment, planning and design, system development, evaluation and implementation, as well as maintenance and further development.
Co-Authors Akollo, Isak Roberth Lameky, Vernando Yanry Lewaharilla, Nusye Mozes Y Lowry Hahijary Tamtelahitu, Trientje Marlein Tomasila, Boy Tuhuleruw, Bredlcy Fransiscus Valensya Yeslin Tomasoa