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The Role of Organizational Communication and Leadership Style in Conflict Management in Organizational Environments Rasyid, Aliy; Slamet, Oky; Miftahudin, Miftahudin; Wardhani, Hilda Sari; Fauzobihi, Fauzobihi
Jurnal Ilmiah Mandala Education (JIME) Vol 11, No 1 (2025): Jurnal Ilmiah Mandala Education (Januari)
Publisher : Lembaga Penelitian dan Pendidikan Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jime.v11i1.8233

This study aims to analyze the role of organizational communication and leadership style in managing conflict in the organizational environment. By using a qualitative descriptive method, the research conducted is a qualitative descriptive study that aims to find and describe an activity that is carried out.This research is included in the type of library research, namely research whose activities are related to collecting data through literature, or research that explores the object of study by relying on various information from library sources.The results of the study indicate that open, transparent, and inclusive organizational communication can minimize the potential for conflict caused by miscommunication or lack of understanding between individuals or groups. In addition, transformative and participatory leadership styles have proven to be more effective in managing conflict than authoritarian leadership styles. Leaders who are able to listen, provide space for member participation, and make decisions fairly can create a conducive and harmonious work atmosphere.

Pengelolaan Sampah Di Taman Nasional Gunung Gede Pangrango Via Gunung Putri Heykal, Muhammad; Wardhani, Hilda Sari
Jurnal Minfo Polgan Vol. 13 No. 1 (2024): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v13i1.14002

Indonesia merupakan negara yang kaya akan sumber daya alam dan keindahannya. Pemanfaatan alam yang tidak di selaraskan dengan pengelolaan yang baik dapat menimbulkan kerusakan alam dan memberikan dampak negatif yang besar nantinya. Taman Nasional Gunung Gede Pangrango merupakan taman nasional tertua di Indonesia dan telah memberikan banyak manfaat bagi Indoneia maupun dunia. Oleh karena itu, jangan sampai keindahan dan sumber daya alam yang dimiliki rusak hanya karena pencemaran sampah. Penelitian ini bertujuan untuk mengetahui pengelolaan sampah di Taman Nasional Gunung Gede Pangrango via Gunung Putri. Penelitian ini menggunakan metode pendekatan kualitatif. Hasil penelitian menunjukan bahwa pengelolaan sampah di Taman Nasional Gunung Gede Pangrango kurang terlaksanakan dengan baik. Permasalahan sampah yang menumpuk di beberapa bagian jalur pendakian dan pengelolaan sampah yang tidak sesuai dengan Perpres No.97/2017 tentang Kebijakan dan Strategi Nasional Pengelolaan Sampah Rumah Tangga dan Sampah Sejenis Sampah Rumah Tangga. Kata Kunci: Indonesia, Sumber Daya Alam, Pencemaran sampah, Pengelolaan sampah, TNGGP.

Facility Analysis on Customer Satisfaction at Ksatria Kopi Heykal, Muhammad; Rahman, Faishal; Wardhani, Hilda Sari
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1152

The growing number of coffee shops in urban areas has intensified competition, including for Ksatria Kopi. Adequate facilities have become one of the key factors influencing customer comfort and satisfaction. This study aims to analyze the effect of facilities on customer satisfaction at Ksatria Kopi. This research employed a quantitative method with a survey approach using an online questionnaire distributed to 75 respondents. The respondents were selected using a non-probability accidental sampling technique based on gender, education, and age criteria. Data were analyzed using Microsoft Excel and IBM SPSS Statistics 25 through validity and reliability tests, classical assumption tests, simple linear regression analysis, and hypothesis testing. The results indicate that facilities have a positive and significant effect on customer satisfaction, as evidenced by the regression equation Y = 7.151 + 0.661X and an R² value of 0.810. This means that 81% of the variation in customer satisfaction can be explained by facilities, while the remaining 19% is influenced by other factors outside this study. The conclusion of this research is that the better the facilities provided, the higher the level of customer satisfaction. The originality of this study lies in its specific focus on a single object, Ksatria Kopi, which has not been extensively examined quantitatively in the context of the coffee shop industry in this region. These findings provide practical implications for Ksatria Kopi’s management to improve facility quality in order to retain and attract customers.

Facility Analysis on Customer Satisfaction at Ksatria Kopi Heykal, Muhammad; Rahman, Faishal; Wardhani, Hilda Sari
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1152

The growing number of coffee shops in urban areas has intensified competition, including for Ksatria Kopi. Adequate facilities have become one of the key factors influencing customer comfort and satisfaction. This study aims to analyze the effect of facilities on customer satisfaction at Ksatria Kopi. This research employed a quantitative method with a survey approach using an online questionnaire distributed to 75 respondents. The respondents were selected using a non-probability accidental sampling technique based on gender, education, and age criteria. Data were analyzed using Microsoft Excel and IBM SPSS Statistics 25 through validity and reliability tests, classical assumption tests, simple linear regression analysis, and hypothesis testing. The results indicate that facilities have a positive and significant effect on customer satisfaction, as evidenced by the regression equation Y = 7.151 + 0.661X and an R² value of 0.810. This means that 81% of the variation in customer satisfaction can be explained by facilities, while the remaining 19% is influenced by other factors outside this study. The conclusion of this research is that the better the facilities provided, the higher the level of customer satisfaction. The originality of this study lies in its specific focus on a single object, Ksatria Kopi, which has not been extensively examined quantitatively in the context of the coffee shop industry in this region. These findings provide practical implications for Ksatria Kopi’s management to improve facility quality in order to retain and attract customers.

Facility Analysis on Customer Satisfaction at Ksatria Kopi Heykal, Muhammad; Rahman, Faishal; Wardhani, Hilda Sari
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1152

The growing number of coffee shops in urban areas has intensified competition, including for Ksatria Kopi. Adequate facilities have become one of the key factors influencing customer comfort and satisfaction. This study aims to analyze the effect of facilities on customer satisfaction at Ksatria Kopi. This research employed a quantitative method with a survey approach using an online questionnaire distributed to 75 respondents. The respondents were selected using a non-probability accidental sampling technique based on gender, education, and age criteria. Data were analyzed using Microsoft Excel and IBM SPSS Statistics 25 through validity and reliability tests, classical assumption tests, simple linear regression analysis, and hypothesis testing. The results indicate that facilities have a positive and significant effect on customer satisfaction, as evidenced by the regression equation Y = 7.151 + 0.661X and an R² value of 0.810. This means that 81% of the variation in customer satisfaction can be explained by facilities, while the remaining 19% is influenced by other factors outside this study. The conclusion of this research is that the better the facilities provided, the higher the level of customer satisfaction. The originality of this study lies in its specific focus on a single object, Ksatria Kopi, which has not been extensively examined quantitatively in the context of the coffee shop industry in this region. These findings provide practical implications for Ksatria Kopi’s management to improve facility quality in order to retain and attract customers.

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