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PENGARUH PEMANFAATAN TEKNOLOGI INFORMASI TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR DESA MARIO Hikma, Nurul; Sellang, Kamaruddin; Useng, Abd Razak; Sani, Yasir
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 1 (2024): 2024 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i1.276

Abstract

This study aims to examine the utilization of information technology on the quality of public services and the factors that influence the utilization of information technology on the quality of public services at the Mario Village Office. The type of research used in this study is a quantitative approach. The sample of this study was 37 people. The sampling method used saturated samples. The data collection technique used in this study was a questionnaire. Data analysis was carried out using simple linear regression analysis with the help of SPSS version 22.0 for windows. Based on the results of the simple null regression test, the significance value is 0.003 <0.05 and the calculated t value is 3.143> t table 1.689, which means that there is an influence. The use of information technology has an influence of 57,2 % on the quality of public services at the Mario Village Office, while the remaining 42,8 % is influenced by other variables that were not studied. Factors that influence the quality of public services at the Mario Village Office are Social Factors, Affect, Complexity, Task Suitability, Long-Term Consequences, Facilitating Conditions. So, the value of the factors that influence the quality of public services at the Mario Village Office is 80% of the 100% expected results.
Service Design of Implementation Primary Health Care Management Model Service “Andal” in PG Kebonagung Polyclinic, Malang District Sani, Yasir; Aknuranda, Ismiartha; Tolle, Herman
Journal of Information Technology and Computer Science Vol. 3 No. 1: June 2018
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (765.788 KB) | DOI: 10.25126/jitecs.20183145

Abstract

The concept of Primary Health Service Management Model “Andal” (LKP Andal) in Indonesia was initiated by the Public Health Association of Brawijaya University (IKEMAS UB) to solve the health service management problem in Indonesia. LKP Andal was piloted into a first-level organization that provide the health service/facility in PG Kebonagung polyclinic in Malang district.This research uses a service design approach to explore the problems and this study also provide a service solution to the LKP Andal implementation in IT perspective that suits to the organization characteristics as an entirely service delivery process support. As the result, this study has explored 23 main problems of the entirely service delivery process and also resulted 4 service solution ideas which were visualized using Service Journey Modelling Language (SJML) to acquire more detailed images and they can become the standard communication among stakeholders.