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All Journal DHARMA EKONOMI Journal Of Business, Finance, and Economics (JBFE) Journal Competency of Business Jurnal Akuntan Publik Neraca Manajemen, Akuntansi, dan Ekonomi Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara International Journal of Economics, Commerce, and Management International Journal of Economics, Management and Accounting Green Inflation: International Journal of Management And Strategic Business Leadership Pajak dan Manajemen Keuangan Jurnal Publikasi Ekonomi dan Akuntansi
Setya Pramono
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Peran Kualitas Pelayanan, Variasi Produk, dan Customer Experience (Studi Kasus pada Toko Grosir Salsa Motoris). : Studi Kasus pada Toko Grosir Salsa Motoris Kuwatno Kuwatno; Setya Pramono
Journal Of Business, Finance, and Economics (JBFE) Vol 6 No 2 (2025): Desember : Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v6i2.7695

Abstract

This research aims to determine the effect of service quality, product variety, and customer experience on customer loyalty at the Salsa Motoris wholesale store. This study used 100 respondents, the data collection process was carried out by distributing questionnaires using the google form link to all consumers who make repeat purchase at salsa motoris wholesale store. This study uses multiple linear regression analysis methods with statistical test tools. The measurements in this study used a Likert scale and data processing in this study using IBM SPSS 26. The results of this research indicate that service quality has a positive and significant effect on customer loyalty, product variety has a positive and significant effect on customer loyalty, and customer experience has a positive and significant effect on customer loyalty. Service quality, product variety, and costumer experience have a positive and significant influence on customer loyalty, in the F test count of 118,553> from the F table value of 2.70 and a significant value of 0.000 service quality, product variety, and costumer experience there is a positive and significant influence on customer loyalty.
Model Digitalisasi Manajemen Risiko dalam Pembiayaan Ijarah di Bank Syariah Indonesia M. Masrukhan; Setya Pramono
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 5 No. 2 (2025): Mei: Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v5i2.4814

Abstract

This study aims to examine and design a digital risk management model in ijarah financing at Bank Syariah Indonesia (BSI). The research is driven by the urgency of digital transformation in the Islamic banking sector while maintaining compliance with Sharia principles, particularly in risk management. The ijarah contract carries unique risk characteristics such as asset risk, moral hazard, and default risk, which must be systematically managed. This research adopts an exploratory qualitative approach through a case study at BSI, using semi-structured interviews and documentation as data collection methods. The findings indicate that the application of digital systems such as risk dashboards, credit scoring automation, and digital traceability significantly enhances risk mitigation in ijarah financing. The study proposes a Sharia-compliant digital risk management model that can be implemented adaptively and efficiently in BSI and other Islamic banks. The model not only strengthens risk control but also improves operational efficiency and transparency. This research contributes both practically and theoretically to the development of Sharia-based digital risk management practices.
Co-Authors Apriliyani Nur Khasanah ari widayati Arinal Haqqi Arinal Haqqo Barizatutsani Barizatutsani Kuwatno Kuwatno M. Masrukhan M. Miftahul Qolbi M.Masrukhan Nisrina Ulba Nur Muhammad Azka Reza Riki Maulana Widya Dian L