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All Journal Infotech: Journal of Technology Information
Putra, Heru Soetanto
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Computer Science & IT

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IMPLEMENTATION OF CHATBOT CUSTOMER SERVICE FEATURES ON PT DIAN PRIMA JAYARAYA USING DIALOGFLOW Putra, Heru Soetanto; Santoso, Hari; Cifran, Cifran
Infotech: Journal of Technology Information Vol 8, No 2 (2022): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i2.151

Abstract

The customer service team functions to accommodate questions and answer questions experienced by application users. There are times when the number of questions that are accommodated is so large that the existing customer service team does not handle them. Ignored or unanswered questions can reduce customer satisfaction levels. For this reason, we need a system that can help automate customer service activities so as to avoid unanswered customer questions. A chatbot is a service powered by a set of rules and sometimes artificial intelligence, which interacts with users via a chat interface. Chatbot will be built within the iOS prototype application and will use the Natural Language Processing (NLP) platform, Dialogflow. This platform will later process and scan every question given by the customer so that by implementing this feature the customer service team can work more effectively because some of the manual activities have been automated. The results of this study are that the chatbot system created can reduce the frequency of questions by Solo application users by up to 92.82%. Thus, it is hoped that the customer service team can work more effectively and strategically, and can increase customer satisfaction.
PERANCANGAN SISTEM INFORMASI ADMINISTRASI KELURAHAN PADA KELURAHAN PASAR BARU KOTA TANGERANG Santoso, Hari; Putra, Heru Soetanto; Pratama, Aditya
Infotech: Journal of Technology Information Vol 5, No 2 (2019): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v5i2.71

Abstract

The development of information from time to time continues to increase` this is supported by the development of more advanced and adequate technology so that information can be accessed quickly and precisely. Based on the 2014-2018 Pasar Baru Kelurahan Vision that has been established and efforts to support the achievement of the Tangerang City mission by optimizing the authority of information technology-based public services through improving the quality of population administration and civil registration services. In fact in the process of storing data from the results of each work unit is still storing files in the ordner so it takes a long time to find the file that will be needed. To overcome the problems that occur, the authors make the design of a new village market administration information system The system will be built using the PHP programming language and Microsoft Access database. This application can simplify and speed up section heads and employees in accessing their documents independently so that administrative services become more effective and efficient and provide convenience in the processing of urban operational data in data storage services.
Co-Authors Aditya Pratama Cifran, Cifran Hari Santoso