Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Infotech: Journal of Technology Information
Putra, Heru Soetanto
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Computer Science & IT

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
IMPLEMENTATION OF CHATBOT CUSTOMER SERVICE FEATURES ON PT DIAN PRIMA JAYARAYA USING DIALOGFLOW Putra, Heru Soetanto; Santoso, Hari; Cifran, Cifran
Infotech: Journal of Technology Information Vol 8, No 2 (2022): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i2.151

Abstract

The customer service team functions to accommodate questions and answer questions experienced by application users. There are times when the number of questions that are accommodated is so large that the existing customer service team does not handle them. Ignored or unanswered questions can reduce customer satisfaction levels. For this reason, we need a system that can help automate customer service activities so as to avoid unanswered customer questions. A chatbot is a service powered by a set of rules and sometimes artificial intelligence, which interacts with users via a chat interface. Chatbot will be built within the iOS prototype application and will use the Natural Language Processing (NLP) platform, Dialogflow. This platform will later process and scan every question given by the customer so that by implementing this feature the customer service team can work more effectively because some of the manual activities have been automated. The results of this study are that the chatbot system created can reduce the frequency of questions by Solo application users by up to 92.82%. Thus, it is hoped that the customer service team can work more effectively and strategically, and can increase customer satisfaction.
PERANCANGAN SISTEM INFORMASI ADMINISTRASI KELURAHAN PADA KELURAHAN PASAR BARU KOTA TANGERANG Santoso, Hari; Putra, Heru Soetanto; Pratama, Aditya
Infotech: Journal of Technology Information Vol 5, No 2 (2019): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v5i2.71

Abstract

The development of information from time to time continues to increase` this is supported by the development of more advanced and adequate technology so that information can be accessed quickly and precisely. Based on the 2014-2018 Pasar Baru Kelurahan Vision that has been established and efforts to support the achievement of the Tangerang City mission by optimizing the authority of information technology-based public services through improving the quality of population administration and civil registration services. In fact in the process of storing data from the results of each work unit is still storing files in the ordner so it takes a long time to find the file that will be needed. To overcome the problems that occur, the authors make the design of a new village market administration information system The system will be built using the PHP programming language and Microsoft Access database. This application can simplify and speed up section heads and employees in accessing their documents independently so that administrative services become more effective and efficient and provide convenience in the processing of urban operational data in data storage services.
CONSUMER EXPERIENCE WITH TEMPEH LABEL INFORMATION: A LONGITUDINAL STUDY OF NON-GMO VS. UNLABELED PRODUCT CHARACTERISTICS AND TECHNOLOGICAL IMPLICATIONS Sobiyanto; Wiratama, Jansen; Putra, Heru Soetanto; Fitrianto, Adreas Sigit
Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Vol. 9 No. 2 (2025): Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan (IN PRESS)
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/5vs3x826

Abstract

Kemasan produk pangan berperan sebagai sumber informasi utama, menyajikan detail esensial seperti status Organisme Termodifikasi Genetik (GMO), harga, dan tanggal kedaluwarsa, yang secara signifikan memengaruhi pengalaman dan kepercayaan konsumen. Penelitian ini bertujuan menyelidiki korelasi antara informasi yang tersedia pada kemasan pangan dengan atribut produk yang diobservasi konsumen, dengan membandingkan tempe berlabel non-GMO dan tidak berlabel (diasumsikan GMO). Menggunakan metodologi studi kasus observasional longitudinal kualitatif, seorang peneliti sekaligus konsumen melakukan evaluasi harian sistematis selama 120 hari. Data yang dikumpulkan mencakup informasi label, harga beli, dan karakteristik produk yang dialami (masa simpan aktual, perubahan tekstur seperti kelembapan dan kekencangan, serta profil aroma) pada kondisi penyimpanan rumah tangga yang konsisten. Hasil utama memperlihatkan tempe tidak berlabel (harga lebih rendah) memiliki masa simpan aktual lebih lama dan integritas tekstur lebih superior dibandingkan tempe non-GMO premium. Tempe non- GMO mengalami degradasi tekstur lebih awal (lembab), meskipun kedua produk umumnya sesuai dengan tanggal kedaluwarsa masing-masing yang berbeda. Penandaan "non-GMO" dan harga premiumnya menciptakan ekspektasi konsumen terhadap durabilitas produk secara keseluruhan yang tidak sepenuhnya terpenuhi oleh kinerja aktual tempe non-GMO. Penelitian ini menyimpulkan bahwa informasi pada kemasan saat ini, meski menyajikan detail spesifik, mungkin belum memadai mengomunikasikan keseluruhan nuansa kinerja produk akibat teknologi produksi pangan yang beragam, yang berpotensi memengaruhi kepercayaan konsumen. Sistem informasi yang lebih canggih (misalnya, pelabelan cerdas, platform transparansi) berpotensi meningkatkan penyampaian informasi, mengelola ekspektasi konsumen lebih efektif, dan memperkaya pengalaman konsumen dengan menjembatani kesenjangan antara informasi yang disajikan dan atribut produk aktual.
Co-Authors Aditya Pratama Cifran, Cifran Fitrianto, Adreas Sigit Hari Santoso Sobiyanto Wiratama, Jansen