Garuda - Garba Rujukan Digital

SISTEM PAKAR DIAGNOSA KERUSAKAN MESIN ATM MENGGUNAKAN METODE CERTAINTY FACTOR PADA BANK UOB Maula, Tezar; Gunadi, Goldie
Infotech: Journal of Technology Information Vol 10, No 1 (2024): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v10i1.250

Bank UOB (United Overseas Bank) Indonesia is a company operating in the banking industry. Some of the banking products provided by UOB include cards, savings, loans, investments and insurance. Apart from offering banking product services for individuals, UOB Indonesia also provides various banking products for corporations or business institutions. To provide the best service to its customers, currently UOB Indonesia has 142 ATMs spread throughout Indonesia. As business grows and the number of customers increases, transactions using ATMs increase rapidly. Disturbances and problems with ATM machines can result in a decrease in the level of customer satisfaction and loyalty towards UOB services. The solution to overcome this problem is to build a web-based expert system application that can be used to diagnose damage to NCR type ATM machines using the Certainty Factor method. In this research, application development was carried out using the PHP programming language and MySQL database. The benefit obtained from this application is that it makes it faster for UOB ATM technicians to determine damage to ATM machine equipment based on symptoms found during checking and then obtain the right repair solution. Because the application created is web-based so it can be accessed at any time from anywhere using a laptop or smartphone.ABSTRAKBank UOB (United Overseas Bank) Indonesia merupakan salah satu perusahaan yang bergerak di industri perbankan. Beberapa produk perbankan yang disediakan oleh UOB diantaranya adalah kartu, simpanan, pinjaman, investasi dan asuransi. Selain menawarkan layanan produk perbankan untuk perorangan UOB Indonesia juga menyediakan berbagai produk perbankan untuk korporasi atau institusi bisnis. Untuk memberikan pelayanan yang terbaik kepada para nasabahnya, saat ini UOB Indonesia memiliki 142 ATM yang tersebar di seluruh Indonesia. Seiring dengan pertumbuhan bisnis dan bertambahnya jumlah nasabah maka transaksi menggunakan ATM meningkat pesat. Gangguan dan kendala pada mesin ATM dapat mengakibatkan menurunnya tingkat kepuasan dan loyalitas nasabah terhadap pelayanan UOB. Solusi untuk mengatasi permasalahan tersebut adalah dengan membangun sebuah aplikasi sistem pakar berbasis web yang dapat dimanfaatkan untuk melakukan diagnosis kerusakan mesin ATM bertipe NCR menggunakan metode Certainty Factor. Dalam penelitian ini pengembangan aplikasi dilakukan dengan bahasa pemrograman PHP dan basis data MySQL. Manfaat yang diperoleh dari aplikasi ini adalah mempercepat teknisi ATM UOB menentukan kerusakan perangkat mesin ATM berdasarkan gejala yang ditemukan saat pengecekan dan kemudian memperoleh solusi perbaikan yang tepat. Karena aplikasi yang dibuat berbasis web sehingga dapat diakses setiap saat dari mana saja dengan menggunakan perangkat laptop maupun smartphone.

SISTEM PENDUKUNG KEPUTUSAN MENENTUKAN KELAYAKAN ARTIKEL JURNAL ILMIAH DENGAN METODE SIMPLE ADDITIVE WEIGHTING (SAW) (Studi Kasus : Lembaga Penerbit Fakultas Ekonomi dan Bisnis Universitas Trisakti) Shidqon, Moh; Gunadi, Goldie
Infotech: Journal of Technology Information Vol 9, No 2 (2023): NOVEMBER
Publisher : STMIK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v9i2.195

Change the paradigm of scientific periodicals into electronic printed must follow its development by the author or publisher in Indonesian. The changes led to the accreditation process supported by technology article that qualified. In addition to the feasibility assessment, the article selection process was still using a manual system is not computerized. Issuing the Faculty of Economics and Business (LPFEB) Trisakti University requires a database application that can accommodate the editing process LPFEB article contained in Trisakti University. Management of scientific journals in the process of determining the feasibility of the journal to be published this takes quite a relatively long, making it difficult to assess the reviewer section. From the problems in the wake of website database based on PHP and MySQL using the SAW (Simple Additive Weighting) is capable of supporting the process of the ongoing feasibility assessment. With the construction of this database can facilitate reviewer in determining the feasibility of a scientific journal, so that the application site can be more efficient editing process.

IMPLEMENTASI METODE DATA MINING K-MEANS CLUSTERING TERHADAP DATA PEMBAYARAN TRANSAKSI MENGGUNAKAN BAHASA PEMROGRAMAN PYTHON PADA CV DIGITAL DIMENSI Manalu, Dodi Alexsander; Gunadi, Goldie
Infotech: Journal of Technology Information Vol 8, No 1 (2022): JUNI
Publisher : STMIK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i1.131

CV Digital Dimensi is a company engaged in the printing sector, which is a subsidiary of the XG Group located in Jakarta. In order to be able to compete with other companies, the company does not only focus on products and services but also efforts to build personal relationships with customers. Existing payment transaction data so far have not been utilized as much as possible in determining the company's business strategy, therefore the implementation of data mining is necessary to analyze and explore the available data to find new information that is more valuable and useful for the company. The K-Means Clustering method is a data mining technique to obtain data groups by maximizing the similarity of characteristics within the cluster and maximizing the differences between clusters. The purpose of this study is to apply the K-Means Clustering method to group sales transaction data on CV Digital Dimensi and display the results in the form of visual graphics using the Python programming language and Scikit-Learn library. The results of this study succeeded in classifying sales transaction data into five clusters and can be used as a reference in determining the company's business strategy.

IMPLEMENTASI METODE RAPID APPLICATION DEVELOPMENT PADA PENGEMBANGAN SISTEM KELOLA DATA KALIBRASI DI PERCETAKAN GRAMEDIA Gunadi, Goldie
Infotech: Journal of Technology Information Vol 9, No 1 (2023): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v9i1.161

The Rapid Application Development (RAD) model is an object-oriented software development model that aims to shorten information system development time. Calibration is an activity of determining the correctness value and checking and adjusting the accuracy of measuring instruments with national standards and/or international standards. As a company engaged in the printing sector, PT Gramedia uses a variety of measuring instruments that need to maintain their level of accuracy, so a calibration process needs to be carried out regularly. The General Affairs (GA) section is responsible for carrying out this calibration activity with the help of outside vendors. Currently, the administrative process for calibration activities is still carried out conventionally, causing various problems that can result in disruptions to production process activities and a decrease in the quality of the printed products produced. The purpose of this research is to develop a web-based information system by applying the RAD development model to speed up the process and the application of the MVC method using the Codeigniter framework in the application coding process. From the test results using the black box method, the resulting calibration administration system can run well in accordance with user expectations.

IMPLEMENTATION OF HIGH FIDELITY PROTOTYPING IN ONLINE FIELD PLACEMENT PROGRAM SYSTEM DESIGN Gunadi, Goldie; Budiyantara, Agus
Infotech: Journal of Technology Information Vol 7, No 2 (2021): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v7i2.118

Service activities carried out by the Academic and Student Administration Bureau (BAAK) STMIK Widuri for students who will carry out field placement program (KKP) are currently still carried out conventionally, this makes the process of making KKP cover letters and also assignments for supervisors takes time, which is quite long and less efficient. To overcome these problems, it is necessary to create a web-based application system that can simplify and speed up the activities of student KKP administration services. In this study, observations were made on the current system modeled using Business Process Modeling Notation (BPMN) and Data Flow Diagrams (DFD). The problem analysis process uses the Root Cause Analysis (RCA) method. The system design runs with UML diagrams, namely Use Case, Activity and Deployment Diagrams. Making a prototype with a high fidelity concept using the PHP programming language, HTML 5, CSS, jQuery, Bootstrap and DataTables frameworks and the Chart.js library. This research resulted in a prototype that describes the overall functionality of the Online MPA system, interactive and has an attractive interface.

PENERAPAN ALGORITMA K-MEANS CLUSTERING UNTUK MENGANALISA TRANSAKSI PENJUALAN JASA CETAK PADA UNIT PRINT ON DEMAND (POD) PERCETAKAN GRAMEDIA Gunadi, Goldie
Infotech: Journal of Technology Information Vol 8, No 2 (2022): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i2.148

Data mining is a method used to obtain valuable information contained in data banks. The information obtained can be used as input for determining the business strategy for the head of the company's agency. One of the most widely used data mining techniques is clustering using the K-Means method. Print on Demand (PoD) is one of the printing business units of PT. Gramedia which specifically provides printing services for various types of products, including: books, magazines, calendars, posters, promo materials such as product catalogs and brochures, as well as small-sized products such as business cards, tickets, coupons or vouchers and stickers. Currently every sales transaction data is stored in a SQL Server database, but until now the data processing is still done manually for reporting needs for company management. The purpose of this research is to perform K-Means Clustering analysis of the transaction data of sales of print services using the RapidMiner application to classify routine customer data based on the number of transactions made for each type of print product. The results of the application of the K-Means Clustering method resulted in 8 groups of customer data where the largest group consisted of 92.89% of the number of customers. The results of the analysis can be used by the company's management to determine various business strategies to increase the company's competitiveness.

IMPLEMENTATION OF A CHATBOT BASED ON ARTIFIFICAL INTELLEGENCE MARKUP LANGUANGE FOR ADMINISTRATIF SERVICE INFORMATION AT KELURAHAN NEGERI AGUNG Pasena, Rizki Bayu; Gunadi, Goldie
Jurnal Disprotek Vol 16, No 1 (2025)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdpt.v16i1.7332

This study aims to design and test an AIML-based (Artificial Intelligence Markup Language) Chatbot for information administrative services at Kelurahan Negeri Agung. The Chatbot is designed to handle various administrative questions with high accuracy, minimize information errors, and expedite document submission processes. Testing results show that the Chatbot improves service accuracy and speed, receiving positive feedback from users regarding response speed and ease of information access. However, this study has limitations, such as testing conducted in a simulated environment, dependence on pre-programmed data, and no field implementation. Suggestions for further development include regular data updates, user training on Chatbot usage, development of additional features, and periodic testing and evaluation. Therefore, this study is expected to serve as a foundation for further development and implementation of AIML-based Chatbots in administrative services in the future.IMPLEMENTASI CHATBOT BERBASIS ARTIFICIAL INTELLEGENCE MARKUP LANGUANGE UNTUK INFORMASI LAYANAN ADMINISTRATIF KELURAHAN NEGERI AGUNG Penelitian ini bertujuan untuk merancang dan menguji Chatbot berbasis AIML (Artificial Intelligence Markup Language) untuk informasi pelayanan administrasi di Kelurahan Negeri Agung. Chatbot ini dirancang untuk menjawab berbagai pertanyaan administratif dengan akurasi yang tinggi, meminimalisir kesalahan informasi, dan mempercepat proses pengajuan dokumen. Hasil pengujian menunjukkan bahwa Chatbot dapat meningkatkan akurasi dan kecepatan pelayanan, serta mendapatkan respon positif dari pengguna terkait kecepatan dan kemudahan akses informasi. Namun, penelitian ini memiliki keterbatasan seperti pengujian yang dilakukan dalam lingkungan simulasi, ketergantungan pada data yang diprogramkan, dan belum adanya implementasi di lapangan. Saran untuk pengembangan lebih lanjut mencakup pembaruan data berkala, pelatihan penggunaan Chatbot kepada masyarakat, pengembangan fitur tambahan, serta pengujian dan evaluasi berkala. Dengan demikian, penelitian ini diharapkan dapat menjadi dasar untuk pengembangan lebih lanjut dan implementasi Chatbot berbasis AIML dalam pelayanan administrasi di masa depan.

IMPLEMENTASI VOICE OVER INTERNET PROTOCOL BERBASIS VPN MENGGUNAKAN METODE PPDIOO STUDI KASUS PT XYZ Fajrin, Kurnia; Gunadi, Goldie
Infotech: Journal of Technology Information Vol 10, No 2 (2024): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v10i2.326

PT. XYZ faced communication and operational challenges between its head office and branch office employees due to limitations in using extension numbers and a company policy prohibiting the use of personal telephone numbers. In order to overcome these problems, this study used the Prepare, Plan, Design, Implement, Operate, Optimize (PPDIOO) scheme to design and implement CISCO-based VoIP technology and Virtual Private Network (VPN) based network backbone. The solution included the setup of the CISCO 2821 and the installation of CISCO IP Communicator (CIPC) software on computing devices belonging to employees in lieu of a traditional analog telephone sets. This allowed workers to call each other using the buttons from different extensions. The results showed that VPN tunneling is more optimal for delivering voice packets, and CIPC software resolved communication problems caused by damaged analog telephone sets. Implementation further discontinued the use of RJ 11 cables on each employee's desk, and employees could now take advantage of company-supplied laptops for phone use between sites. This project successfully enhanced communication and operations at PT. XYZ while adhering to company policies. ABSTRAKPT. XYZ menghadapi kendala komunikasi dan operasional antara karyawan kantor pusat dan kantor cabang akibat keterbatasan penggunaan nomor ekstensi dan kebijakan perusahaan yang melarang penggunaan nomor telepon pribadi. Untuk mengatasi kendala tersebut, penelitian ini menggunakan skema Prepare, Plan, Design, Implement, Operate, Optimize (PPDIOO) untuk merancang dan mengimplementasikan teknologi VoIP berbasis CISCO dan backbone jaringan berbasis Virtual Private Network (VPN). Solusi yang diberikan meliputi pemasangan CISCO 2821 dan pemasangan perangkat lunak CISCO IP Communicator (CIPC) pada perangkat komputasi milik karyawan sebagai pengganti telepon analog tradisional. Hal ini memungkinkan para pekerja untuk saling menelepon menggunakan tombol dari ekstensi yang berbeda. Hasil penelitian menunjukkan bahwa tunneling VPN lebih optimal untuk pengiriman paket suara, dan perangkat lunak CIPC mengatasi kendala komunikasi yang disebabkan oleh telepon analog yang rusak. Implementasi selanjutnya menghentikan penggunaan kabel RJ 11 di meja masing-masing karyawan, dan karyawan kini dapat memanfaatkan laptop yang disediakan perusahaan untuk penggunaan telepon antar lokasi. Proyek ini berhasil meningkatkan komunikasi dan operasional di PT. XYZ dengan tetap mematuhi kebijakan perusahaan.

Segmentasi Layanan Jasa Kantor Akuntan Publik Menggunakan Algoritma K-Means Clustering Hendrawan, Mochamad Bagus; Gunadi, Goldie
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 7 No 2 (2025): April 2025
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v7i2.1912

Kantor Akuntan Publik (KAP) XYZ is a business entity that provides audit, accounting, taxation, and financial consulting services to clients. In providing these services, KAP XYZ is required to always deliver the best and most professional service. Therefore, KAP XYZ needs to evaluate the services it has provided. This study aims to perform segmentation of the services offered using the K-Means Clustering method and the Davies-Bouldin Index (DBI) test to find the best cluster. Data processing is carried out using the RapidMiner application. The data used consists of 500 service records to clients, with the k values tested being 3, 4, 5, 6, and 7. The results of the test show the lowest DBI value at k=5 with a score of 0.949, resulting in 5 clusters. Cluster 1 shows the best performance, accounting for 37% of the total services, with 187 services provided to 69 clients. This segmentation provides insights that can be used by KAP management for evaluation and the development of strategies to improve service quality.

PENGEMBANGAN APLIKASI WEB BERBASIS FLEXBOX UNTUK PENGELOLAAN JADWAL PRODUKSI DAN DOKUMEN DIGITAL MENGGUNAKAN FRAMEWORK BULMA DI PT. GRAMEDIA Gunadi, Goldie
Infotech: Journal of Technology Information Vol 5, No 2 (2019): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v5i2.69

PT. Gramedia is the largest printing service provider company in Indonesia. Besides in Jakarta, PT. Gramedia also opened several branches / sites in several regions, namely: Cikarang, Bandung, Surabaya, Medan, Bawen, Bali, Makassar and Palembang. The problem in this research is the process of delivering production schedule information and sending digital documents which are still carried out by production administration officers using fax machines, electronic mail (e-mail) and also messaging applications such as whatsapp. So that the production process at each site can run and well-coordinated applications are needed that can handle the production process and digital documents in PDF format that are needed as supporting information for centralized production. The application made consists of flexbox-based web applications and can be accessed by every user quickly and easily. The Bulma framework is needed so that the web application development process becomes faster and more efficient, because Bulma provides various libraries and web application components needed. The resulting web application can solve the problem of PT. Gramedia, easy to use, has a responsive display with an attractive layout and has compatibility with various mobile devices in use today.

Title

Found 12 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 12 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 12 Documents
Search