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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Media Akuntansi Jurnal Bisnis dan Kewirausahaan Strategic: Journal of Management Sciences Student Scientific Creativity Journal Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Ekonomi dan Akuntansi Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Didik Setyawan
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Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Determinan Kepuasan Masyarakat: Peran Kualitas Pelayanan pada Unit Pelayanan SKCK Polres Karanganyar Wahyono Santoso; Didik Setyawan; Yulianto Yulianto
Jurnal Bisnis dan Kewirausahaan Vol 17 No 2 (2024): Jurnal Bisnis dan Kewirausahaan
Publisher : Fakultas Ekonomi - Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/jbk.v17i2.3096

Abstract

Abstract This study aims to examine the effect of service quality built on the dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy on Customer Satisfaction at the Karanganyar Station Police SKCK service unit. The research data was obtained through a questionnaire distributed to SKCK applicants at the Karanganyar Police Station SKCK Service Unit. Sampling using probability sampling method with the number of respondents as many as 100 people. Hypothesis testing with SPSS application and multiple linear regression analysis. The results of the study show that partially the dimensions of Tangibles, Reliability and Assurance have a significant effect on customer satisfaction, while the dimensions of responsiveness and empathy do not significantly affect customer satisfaction.
Mengapa Pengguna Tetap Menggunakan Halodoc? Analisis Faktor-Faktor Pembentuk Nilai Persepsian Rahma Sarita; Didik Setyawan; Ariefah Yulandari; Yulianto Yulianto
Jurnal Bisnis dan Kewirausahaan Vol 18 No 1 (2025): Jurnal Bisnis Kewirausahaan
Publisher : Fakultas Ekonomi - Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/jbk.v18i2.3102

Abstract

ABSTRACT This study aims to examine the influence of perceived value on the intention to continue using the Halodoc app. The intention to continue using the Halodoc app is influenced by the perceived value of the app. Perceived value impacts the intention to continue using the Halodoc app. Data were obtained through a questionnaire distributed to the general public who had previously used the Halodoc app. A total of 236 people were sampled. The sampling technique used was purposeful sampling. Hypothesis testing was conducted using SEM (Structural Equation Modeling) analysis with path analysis. The results of this study indicate that two hypotheses are supported and two are not supported. The relationship between perceived value and intention to continue using the Halodoc app is positive. The risk barrier variable has no effect on perceived value. The complexity variable has no effect on perceived value. Relative benefit has a positive effect on perceived value.
Co-Authors Alfiana Dwi Astuti Ariefah Yulandari Dede Eka Putra Diah Ayu Anggraini Fadilla Budiardhani Finisha Mahaestri Noor Greace Ana Maria Banda Rarong Maria Lusia Viany Noel Nang Among Budiadi Navira Isni Nuraini Nur Wahyu Cahyaningsih Rahma Sarita Sugiarmasto sugiarmasto Sugiyarmasto Wahyono Santoso Yulianto Yulianto Yumina Yuti Pakereng