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All Journal Jurnal Kesehatan Lentera Aisyiyah
Desri, Nentien
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Medicine & Pharmacology Nursing Physics Public Health

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HUBUNGAN KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI UNIT RAWAT JALAN RSI IBNU SINA PADANG Fitriyati; Hayulita, Sri; Desri, Nentien; Avis, Mairinal
Jurnal Kesehatan Lentera 'Aisyiyah Vol. 7 No. 2 (2024): Jurnal Kesehatan Lentera 'Aisyiyah
Publisher : BPPM Politeknik 'Aisyiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58170/jkla.v7i2.218

Abstract

The quality of healthcare services reflects the alignment between the services provided and patient satisfaction. Health insurance, such as BPJS, is essential for providing health protection and fulfilling basic health needs. Patient satisfaction is a key indicator in measuring the quality of services, which is heavily influenced by service performance. If the service performance meets or exceeds patient expectations, satisfaction will be achieved. This study aims to analyze the relationship between the quality of healthcare services and patient satisfaction with BPJS in the outpatient unit of RSI Ibnu Sina Padang in 2024. The research method used is descriptive analytic with a cross-sectional approach, with the population consisting of outpatient patients and a sample of 70 respondents selected through purposive sampling. The independent variable is the quality of BPJS healthcare services, and the dependent variable is patient satisfaction. Spearman Rank test was used for data analysis with a significance level of p ≤ 0.05. The results show a p value of 0.012, indicating a significant relationship between the quality of healthcare services and patient satisfaction. Therefore, it is expected that the hospital will improve service and employee performance to increase patient satisfaction with the services provided.
HUBUNGAN PERAWATAN DIRI (SELF CARE) DENGAN KADAR GULA DARAH PADA PENDERITA DIABETES MELITUS DI PUSKESMAS GUGUAK PANJANG Cahnia, Sunchi; Izzati, Wiznatul; Desri, Nentien; Avis, Mairinal
Jurnal Kesehatan Lentera 'Aisyiyah Vol. 8 No. 1 (2025): Jurnal Kesehatan Lentera 'Aisyiyah
Publisher : BPPM Politeknik 'Aisyiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58170/jkla.v8i1.229

Abstract

Perawatan diri (self care) pada penderita diabetes melitus merupakan tindakan individu yang bertujuan untuk mengontrol kadar glukosa darah agar tetap dalam rentang normal. Hasil survey awal didapatkan 2 orang mengatakan tidak mengontrol gula darahnya karena dirinya belum merasa sakit dan menganggap penyakitnya belum parah, 3 orang mengatakan sering kontrol gula darah karena takut akan ketidakstabilan kadar gula darah, 10 orang lainnya mengatakan hanya sesekali mengontrol gula darah dengan alasan sibuk bekerja. Tujuan penelitian untuk mengetahui apakah ada hubungan perawatan diri (self care) dengan kadar gula darah pada penderita diabetes melitus di Wilayah Kerja Puskesmas Puguak Panjang tahun 2024. Jenis penelitian ini Analitik Observasional. Pengambilan sampel menggunakan teknik purposive sampling dengan sampel sebanyak 73 responden. Analisis data penelitian ini meliputi analisis univariat dan bivariat. Hasil penelitian menunjukkan bahwa hasil uji statistik diperoleh nilai p = 0,002 (p < 0,05), maka secara statistic disebut bermakna. Kesimpulannya adalah ada hubungan antara Perawatan Diri dengan Kadar Gula Darah Pada Penderita Diabetes Melitus. Nilai Odds Ratio 2,816, artinya penderita diabetes melitus dengan self care berpeluang 2,889 kali untuk mengalami kualitas hidup lansia tidak terkontrol, dibandingkan dengan self care kurang. Diharapkan kepada petugas kesehatan puskesmas membuat program diabetes self care dengan usaha peningkatan kontrol gula darah.
Co-Authors avis, mairinal Cahnia, Sunchi Fitriyati Hayulita, Sri Izzati, Wiznatul