Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
P-Index
This Author published in this journals
All Journal Sawala : Jurnal Administrasi Negara Jurnal Ilmiah Dinamika Sosial Pasundan International of Community Services Journal (PICS-J)
Wardhana, Yuditya
Unknown Affiliation
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Materials Science & Nanotechnology Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Sawala : Jurnal Administrasi Negara

 1 
Studi Evaluasi Kebijakan BPJS Kesehatan (Ditinjau dari Layanan Publik dan Persepsi Masyarakat di RSUD A. Yani Kota Metro) Ari Gusnita; Ari Gusnita, Ari; Kartika, Tina; Wardhana, Yuditya
Sawala : Jurnal Administrasi Negara Vol. 11 No. 2 (2023): Jurnal Sawala Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v11i2.7626

Abstract

The presence of BPJS Health gives hope to all Indonesian people to overcome health problems. During its implementation, there were many complaints from the public, so there was a need for an evaluation of this program. Public complaints that are often heard are poor hospital services that seem discriminatory, inadequate facilities and infrastructure, difficult registration flows, difficulty getting a room, and also the less friendly attitude of administrators. The aim of this research is to assist the government in solving public service problems at RSUD A. Yani Metro City. This research uses empirical juridical research methods with descriptive, explanatory and prescriptive approaches. Data collection methods consist of literature, documentation, observation and interviews. The data analysis method used is a qualitative analysis method. The research results show that there are problems related to the BPJS online system services, both in registration and in the referral system. Apart from that, the management of public complaints has not been implemented effectively from the suggestion box which has not been carried out transparently. Other problems also occur with human resources who are lacking in quantity and are less professional in providing services, such as in registration services where officers in providing services seem unfriendly and unfriendly.
Co-Authors Ari Gusnita Ari Gusnita, Ari Gusnita, Ari Rakhmadani, Syeni Sudarman Mersa Tina Kartika