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All Journal Jurnal Tapis : Jurnal Teropong Aspirasi Politik Islam Sawala : Jurnal Administrasi Negara
Ari Gusnita
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Studi Evaluasi Kebijakan BPJS Kesehatan (Ditinjau dari Layanan Publik dan Persepsi Masyarakat di RSUD A. Yani Kota Metro) Ari Gusnita; Ari Gusnita, Ari; Kartika, Tina; Wardhana, Yuditya
Sawala : Jurnal Administrasi Negara Vol. 11 No. 2 (2023): Jurnal Sawala Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v11i2.7626

Abstract

The presence of BPJS Health gives hope to all Indonesian people to overcome health problems. During its implementation, there were many complaints from the public, so there was a need for an evaluation of this program. Public complaints that are often heard are poor hospital services that seem discriminatory, inadequate facilities and infrastructure, difficult registration flows, difficulty getting a room, and also the less friendly attitude of administrators. The aim of this research is to assist the government in solving public service problems at RSUD A. Yani Metro City. This research uses empirical juridical research methods with descriptive, explanatory and prescriptive approaches. Data collection methods consist of literature, documentation, observation and interviews. The data analysis method used is a qualitative analysis method. The research results show that there are problems related to the BPJS online system services, both in registration and in the referral system. Apart from that, the management of public complaints has not been implemented effectively from the suggestion box which has not been carried out transparently. Other problems also occur with human resources who are lacking in quantity and are less professional in providing services, such as in registration services where officers in providing services seem unfriendly and unfriendly.
KESETARAAN LAYANAN BPJS KESEHATAN BERBASIS MODEL EVALUASI PROGRAM IKEP RSUD AHMAD YANI KOTA METRO Ari Gusnita; Syeni Rakhmadani; Joko Mulyono; Gusnita, Ari; Rakhmadani, Syeni; Mulyono, Joko
JURNAL TAPIS Vol 19 No 2 (2023): Jurnal Tapis : Jurnal Teropong Aspirasi Politik Islam
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/tps.v19i2.19864

Abstract

Inequalities in access and health services for BPJS users include not all medicines being covered, difficulty in checking or receiving treatment, difficulty in getting a room, and several other complaints. The aim of this research is to determine the IKEP model Problem Identification, Confirmation, Evaluation and Improvement) for implementers and administrators of BPJS Health at RSUAD A. Yani, Metro City. This research uses empirical juridical research methods with descriptive, explanatory and prescriptive approaches. Data collection methods consist of literature and documentation of observations and interviews. The data analysis method used is a qualitative analysis method. The results of the research conducted by researchers found in the field that problems occurred in the facilities and infrastructure as well as BPJS services related to the online system, both in registration and in the referral system. Another problem also occurs in the HR system which is lacking and less professional in providing services. Therefore, researchers offer suggestions in the form of an IKEP MODEL at RSUD A Yani, Metro City to help organize services better, including with leadership, organizational culture, institutions, SOPs, management of public complaints, control and evaluation and human resources.
Co-Authors Ari Gusnita, Ari Gusnita, Ari Joko Mulyono Joko Mulyono Rakhmadani, Syeni Syeni Rakhmadani Tina Kartika Wardhana, Yuditya