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Eko Wismanu, Rendra
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Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Survei Kepuasan Masyarakat Terhadap Pelayanan Rumah Sakit Umum Daerah (RSUD) Gambiran Kota Kediri Eko Wismanu, Rendra
Jurnal Ilmiah Administrasi Publik Vol. 4 No. 1 (2018): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2019.004.01.3

Abstract

This research is a survey of public satisfaction on public service implementation at General Hospital (RSUD) Gambiran in Kediri City, which is specialized in Outpatient Installation (IRJ), Inpatient Installation (IRNA), and Support Services Unit. This survey was conducted as an evaluation material and to improve service at Gambiran Hospital in Kediri City. The method used in this research is quantitative descriptive, with data collection method of questionnaire and interview. The result of the satisfaction survey showed that from the service of Gambiran Hospital in Kediri City has good category, with the total index is 72,89. The detail of Outpatient Installation (IRJ) have index 71,13 with good category, Installation of Inpatient (IRNA) 74, 22 with good category, and Support Service Unit index of 73.32 with good category. Conclusion in this research is all service at Gambiran Hospital in Kediri City have good categories, but there are some element of service that need to be paid attention and repaired, such as service promise, infrastructure to support promise service, queue time and service delivery time, service officer attitude, and complaint and handling of complaint service.
Model Inovasi Pemerintah Daerah Bidang Pelayanan Perizinan dalam Mewujudkan Smart City (Studi Pendekatan Sistem Dinamik pada Pemerintah Kabupaten Sragen) Eko Wismanu, Rendra; Nuh, Mohammad; Widodo, Nurjati; Aziz, Nana Abdul
Jurnal Ilmiah Administrasi Publik Vol. 4 No. 4 (2018): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2018.004.04.12

Abstract

This study aims to see the innovation model of local government in an effort to provide public services online licensing field in Kabupaten Sragen, Central Java Province. Online-based licensing service implemented by the local government of Kabupaten Sragen is part of the government's efforts in realizing Smart City. The effort to realize Smart City in Kabupaten Sragen is the result of the synergy of all stakeholders, from the government, the public, the private sector and the international community. Therefore, this research tries to give an idea about ideal model of Smart City realization especially in the field of licensing service with dynamic system method approach. This methodology focuses on the modeling of local government innovations in viewing the behavior of problems and strategic issues of licensing services dynamically, so that later this model can serve as agrand design for the development of other areas in Indonesia that are heading towards the realization of Smart City.
Pengaruh Pelaksanaan Prinsip-prinsip Good Governance terhadap Kinerja Organisasi (DISDUKCAPIL Kabupaten Magetan) Wahyu Millensyah, Erwing; Supriyono, Bambang; Eko Wismanu, Rendra
Jurnal Ilmiah Administrasi Publik Vol. 9 No. 2 (2023): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap/2023.009.02.4

Abstract

The Background of this research is by the existence of Undang-Undang Number 23 of 2014 concerning local Government. The purpose of this study is to determine the relationship and influence between the implementation of the principles of good governance on organizational performance at Dinas Kependudukan dan Pencatatan Sipil Kabupaten Magetan. This research is quantitative research. The variables in this study are the principles of Good Governance (X) and Organizational Performance (Y). The results of the product moment correlation analysis show that the implementation of the Good Governance Principles has a positive and significant relationship to Organizational Performance (Y) and the results of a simple linear regression analysis show that the implementation of the Good Governance Principles has a positive and significant impact on Organizational Performance (Y). Based on this research, suggestions that can be submitted are opening scheduled electronic-based discussion forums so that people's aspirations can be conveyed also open tenders and choose vendors with the lowest price offers but still pay attention to the quality of goods/ services.
Co-Authors Aziz, Nana Abdul Bambang Supriyono Mohammad Nuh Wahyu Millensyah, Erwing Widodo, Nurjati