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Perancangan Arsitektur Enterprise Menggunakan Framework TOGAF (Studi Kasus: Badan Pusat Statistik Provinsi Bali) Armi, Nyoman Meira Dewantari; Susila, Anak Agung Ngurah Hary; Pasirulloh, Muhammad Alam
Journal of Comprehensive Science Vol. 3 No. 8 (2024): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v3i8.836

Abstract

Badan Pusat Statistik merupakan lembaga pemerintahan yang menjalankan fungsi pemerintahan di bidang layanan publik. Mereka telah memiliki sistem informasi untuk mendukung aktivitas perusahaan. Namun, belum terdapat pedoman perancangan sistem informasi, sehingga sistem tidak memenuhi kebutuhan. Oleh karena itu, dibutuhkan perancangan arsitektur perusahaan. Perancangan dibuat menggunakan TOGAF ADM dalam lima fase, meliputi fase persiapan, visi arsitektur, arsitektur bisnis, arsitektur sistem informasi, arsitektur teknologi. Tujuan dari penelitian ini adalah untuk membuat rancangan arsitektur perusahaan yang mendukung visi dan misi perusahaan. Data dikumpulkan dengan menggunakan metode wawancara, observasi, dan analisis dokumen. Hasil diperoleh berupa rancangan arsitektur dalam bentuk katalog dan diagram.
Business Process Improvement Using Quality Evaluation Framework and Root Cause Analysis at AMDK Company DC. Bali Pramesti, Anak Agung Istri Anindya; Githa, Dwi Putra; Susila, Anak Agung Ngurah Hary
Journal of Advances in Information and Industrial Technology Vol. 7 No. 2 (2025): Nov
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v7i2.703

Abstract

This study addresses critical inefficiencies in distribution operations at PT. AMDK Distribution Center Bali, where manual processes and system fragmentation result in document verification errors, delivery mismatches, and extended cycle times. We employed an integrated methodological framework combining the Quality Evaluation Framework (QEF) for systematic performance assessment, Root Cause Analysis (RCA) with Fault Tree Analysis (FTA) to identify underlying operational failures, and Business Process Improvement (BPI) for solution design. Process modeling was conducted using BPMN 2.0 and validated through Bizagi Modeler simulation. The QEF evaluation revealed five critical non-conforming indicators: road letter verification errors (Q6), product delivery inaccuracies (Q22), residual product inspection failures (Q23), LHPH documentation errors (Q26), and submission delays (Q28). Root cause analysis identified manual dependency, inadequate system integration, and insufficient SOPs as primary failure sources. The proposed To-Be model, incorporating automated validation, digital documentation workflows, and cross-system integration (Smartlog-SAP-OTM), achieved measurable improvements: a 17.61% time reduction in delivery operations and a 2.41% improvement in receiving processes. This research contributes a validated methodological framework for logistics process optimization in emerging market contexts, demonstrating how structured quality evaluation coupled with root cause-driven redesign can achieve sustainable operational improvements.