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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Ilmiah Manajemen Kesatuan Jurnal Gici Jurnal Keuangan dan Bisnis
Iswandi, Mei
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Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN DAN SIKAP TERHADAP KEPUASAN PELANGGAN PDAM PT. WATERTECH ESTATE CIKARANG Iswandi, Mei
Ekonomi & Bisnis Vol 19, No 1 (2020): JURNAL EKONOMI BISNIS VOL 19 NO 1 JUNI 2020
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v19i1.2780

Abstract

Dewasa ini sektor jasa telah mengalami perkembangan yang sangat pesat. Industri dibidang jasa sangat menarik bagi para produsen untuk mengembangkan bisnisnya. Industri jasa instalasi Pengolahan Perusahaan Daerah Air Minum  (PDAM), sangat menjamur di Indonesia. Supaya PDAM dapat berkembang diperlukan upaya untuk memuaskan pelanggannya. Pelanggan yang telah mempunyai sikap positip kepada PDAM, jangan sampai berbalik arah menjadi pelanggan yang bersikap negatip terhadap PDAM. Penelitian ini dilakukan pada PDAM di PT. Watertech Estate Cikarang. Sampel dalam penelitian ini adalah pelanggan PDAM di PT. Watertech Estate Cikarang sebanyak 100 responden. Sampel diambil dengan menggunakan teknik accidental sampling. Hasil penelitian menunjukkan bahwa secara parsial kualitas pelayanan dan sikap berpengaruh signifikan terhadap kepuasan pelanggan PDAM di PT. Watertech Estate Cikarang. Secara simultan kualitas pelayanan dan sikap berpengaruh signifikan terhadap kepuasan pelanggan PDAM di PT. Watertech Estate Cikarang
PENGARUH KUALITAS PELAYANAN DAN SIKAP TERHADAP KEPUASAN PELANGGAN PDAM PT. WATERTECH ESTATE CIKARANG Iswandi, Mei
Ekonomi & Bisnis Vol 19 No 1 (2020): JURNAL EKONOMI BISNIS VOL 19 NO 1 JUNI 2020
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v19i1.2780

Abstract

Dewasa ini sektor jasa telah mengalami perkembangan yang sangat pesat. Industri dibidang jasa sangat menarik bagi para produsen untuk mengembangkan bisnisnya. Industri jasa instalasi Pengolahan Perusahaan Daerah Air Minum  (PDAM), sangat menjamur di Indonesia. Supaya PDAM dapat berkembang diperlukan upaya untuk memuaskan pelanggannya. Pelanggan yang telah mempunyai sikap positip kepada PDAM, jangan sampai berbalik arah menjadi pelanggan yang bersikap negatip terhadap PDAM. Penelitian ini dilakukan pada PDAM di PT. Watertech Estate Cikarang. Sampel dalam penelitian ini adalah pelanggan PDAM di PT. Watertech Estate Cikarang sebanyak 100 responden. Sampel diambil dengan menggunakan teknik accidental sampling. Hasil penelitian menunjukkan bahwa secara parsial kualitas pelayanan dan sikap berpengaruh signifikan terhadap kepuasan pelanggan PDAM di PT. Watertech Estate Cikarang. Secara simultan kualitas pelayanan dan sikap berpengaruh signifikan terhadap kepuasan pelanggan PDAM di PT. Watertech Estate Cikarang
PENGARUH BEBAN KERJA, GAYA KEPEMIMPINAN DAN KOMPENSASI MONETER TERHADAP KINERJA KARYAWAN PT BUMI MULIA PERKASA Jhonson; Iswandi, Mei
Jurnal Gici Jurnal Keuangan dan Bisnis Vol 15 No 1 (2023): Jurnal Keuangan dan Bisnis
Publisher : Sekolah Tinggi Ilmu Ekonomi GICI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58890/jkb.v15i1.75

Abstract

As one of the private companies, PT Bumi Mulia Perkasa burusaha improves the quality of the performance of its employees. The problems are low communication, lack of form of responsibility from employees to workers given by the company, absence of delegation of authority given by the leader to employees so that employees hesitate in making decisions and actions on the work assigned to them, and lack of compensation given by the company to its employees resulting in decreased employee performance. The research method used is quantitative descriptive with the type of research used in the form of data collection using questionnaires. Sample selection is carried out by means of saturated sampling. The sample amounted to 30 respondents, using multiple linear regression analysis. The results of the regression test showed that 53.8% of performance factors could be explained by workload, leadership style and monetary compensation while the remaining 46.2% was explained by other factors not studied in this study. While the results of the F test show that simultaneously the variables workload, leadership style and monetary compensation have a significant effect on performance. The results of the t test showed that leadership style variables and monetary compensation variables had a significant effect on performance, while workload variables did not have a positive and significant effect on performance.
Analysis of the Role of Standard Costs in Increasing Production Cost Efficiency: A Case Study of PT. XYZ Musfitria, Anessa; Iswandi, Mei; Djamaa, Wahjuny; Bakti, Rizal; Eldianson, Rio
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 2 (2023): JIMKES Edisi Agustus 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v11i2.2149

Abstract

This study aims to determine the role of standard costs in increasing the efficiency of production cost control at PT.XYZ. The study investigates the effectiveness of standard costs in enhancing the efficiency of production cost control, with a focus on determining standard costs for raw materials in the year 2021. The data analysis technique used in this study is descriptive quantitative. Based on the results, it can be concluded that standard costs play a significant role in improving the effectiveness of efficient production cost control. The existence of standard costs facilitates companies in determining buying and selling prices for materials. Despite facing unfavorable differences in labor costs, especially in the aggregate processing department's salaries, the application of standard costs resulted in significant cost efficiency in raw material expenses. The overall profitability of the enterprise remained favorable, with the margin between profitable and unprofitable costs supporting the strategic advantage of employing standard costs as a control mechanism. The findings contribute to the theoretical understanding of the practical utility of standard costs in the context of production cost management. This research provides valuable insights for both researchers and practitioners, emphasizing the importance of incorporating standard cost methodologies into managerial decision-making processes to enhance cost control strategies within organizations.
Co-Authors Bakti, Rizal Djamaa, Wahjuny Eldianson, Rio Jhonson Musfitria, Anessa