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All Journal JSI (Jurnal sistem Informasi) Universitas Suryadarma Aisyah Journal of Informatics and Electrical Engineering Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat Journal of Students‘ Research in Computer Science (JSRCS) VIDHEAS: Jurnal Nasional Abdimas Multidisiplin Journal of Informatics and Information Security
Mugiarso
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Other

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Journal : Aisyah Journal of Informatics and Electrical Engineering

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PENENTUAN PERINGKAT PELANGGAN TERBAIK MENGGUNAKAN METODE RANK ORDER CENTROID DAN WEIGHTED PRODUCT (STUDI KASUS ONESNET) Mugiarso; Rasim
Aisyah Journal Of Informatics and Electrical Engineering (A.J.I.E.E) Vol. 5 No. 2 (2023): Aisyah Journal Of Informatics and Electrical Engineering
Publisher : Aisyah Journal Of Informatics and Electrical Engineering (A.J.I.E.E)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jti.v5i2.190

Abstract

This study addresses the problem faced by Onesnet in its environment, which is how to provide discounts or rewards to customers who have not received them before. This is due to the increasing competition in the internet installation service industry. The aim of this research is to determine the best customers in order to maintain customer loyalty in the increasingly competitive industry. The Weighted Product method is used as a decision-making technique by multiplying the ratings of each connected attribute, where the ratings of each attribute must be exponentiated with the corresponding attribute weight. The data used in this research comes from interviews and observations at Onesnet, which will be processed using the Rank Order Centroid method for weighting and Weighted Product method to evaluate and make a decision. The result of this study is the most loyal customer who becomes the best customer with a value of 0.14578.
Co-Authors Adeng Ichwan Maulida Agung Juli Saputra, Nur Akbar, Iqbal Faris Alfian, Eza Angga Anggaini, Meri Arby Ansya, dkk, Muhammad Arifin, Muhammad Khoirul Carudin, Carudin Dian Hartanti Elfri Kartini Hutabarat Hendarman Herald Setiadi, Herald Hilmy Dwinanda, Muhammad Ismaniah Ismaniah Khairunnisa Fadhilla Ramdhania Marito T, Natasya Marvela Putri, Majesty Mukhlis Musalam Jessar, Reyhan Prima Dina Atika Primo Prayoga K, Muhammad Rafika Sari Ramadhani, Raihan Ramdhania, Khairunnisa Fadhilla Rasim Rasim Rasim Rizki Aziz, Muhammad Setiawan, Septhiyanthi Sugiyatno Sukaesih, Fitri Tri Furkan Sarjono Aji