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All Journal Business Perspective Journal Journal of Economics and Development
Kasinem
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Kualitas Pelayanan dan Harga (Price) Mempengaruhi Kepuasan Konsumen pada CV. Angga Trans Lahat Hestin; Kasinem; Sholiha, Emila; Andayani, Melia
Business Perspective Journal Vol. 5 No. 1 (2025): Business Perspective Journal
Publisher : Prodi Administrasi Bisnis FISIP Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/bpj.v5i1.2859

Abstract

The purpose of this research is to determine the influence of service quality and price on consumer satisfaction at CV. Angga Trans Lahat. The variables in this research are Service Quality (X1), Price (X2), and Consumer Satisfaction (Y), The data analysis methods used are instrument Test (Reliability Test, Validity Test, Classic Assumption Test (Normality Test, Heteroscedasticity Test, Multicollinearity Test, Multiple Linear Regression Analysis, Hypothesis Test (T test and F Test), and Coefficient of Determination Test. The research results showed that (1) Service quality has a partially significant effect on consumer satisfaction, this can be seen from the calculated t value > t table (12.723 – 1.986). (2) Price has a partially significant effect on Consumer Satisfaction, this can be seen from the calculated t value > t table (2.030 1.986). (3) Service quality and price have a significant effect simultaneously on consumer satisfaction, this can be seen from the calculated f value of f table ( 129.039 – 3.097) and the significance value is smaller than the significance level (a) 0.05 (0.000 < 0.05. Keywords: service quality, price, consumer satisfaction
PENGARUH KEMAMPUAN KERJA DAN PENGALAMAN KERJA TERHADAP KINERJA PEGAWAI PADA DINAS SATUAN POLISI PAMONG PRAJA DAN PEMADAM KEBAKARAN KABUPATEN LAHAT Dinata, Febri; Kasinem; M.Pahlan
Journal of Economics and Development Vol. 2 No. 2 (2025): Journal of Economics and Development (JEnD)
Publisher : CV. Cendikiawan Muda Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70656/jend.v2i2.486

Abstract

This study aims to determine how work ability and work experience partially and simultaneously influence employee performance at the Lahat Regency Civil Service Police and Fire Department. The sample size for this study was 91 respondents. The sampling method used was incidental sampling. This quantitative study employed multiple linear regression analysis, processed using SPSS software, resulting in a regression equation. The results of this study indicate a significant effect between work ability and employee performance at the Lahat Regency Civil Service Police and Fire Department. There is also a significant effect between work experience and employee performance at the Lahat Regency Civil Service Police and Fire Department. The F-test indicates that work ability and work experience simultaneously influence employee performance at the Lahat Regency Civil Service Police and Fire Department.
Co-Authors Andayani, Melia Dinata, Febri Hestin M.Pahlan Sholiha, Emila