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Andayani, Melia
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ANALISIS PENGARUH KEPUASAN KERJA, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT. PRIMA INDOJAYA MANDIRI KABUPATEN LAHAT Andayani, Melia
MOTIVASI Vol 5, No 1 (2020): MOTIVASI Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/mti.v5i1.2476

Abstract

ABSTRACTPurpose - This study aims to determine the analysis of the influence of job satisfaction, work motivation and work discipline on employee performance of PT. Prima Indojaya Mandiri.Design/methodology - This research is a causal research that is to see the effect of the dependent variable with independent variable. Data collection techniques using questionnaires and documentation. The total population 42 employees. The analysis technique used multiple regression analysis which is to analyze the effect of variable and hypothesis test used partial test (t test) and simultaneous test (F test).Findings - The results showed that probability for job satisfaction was P value = 0,895> 0,050, work discipline  P value = 0,004 > 0,050, and work motivation was P value = 0,002 > 0,050 that means job satisfaction didn’t have a significant effect on employee performance while the work discipline  and work motivation have a significant effect on employee on PT. Prima Indojaya Mandiri. Based on the F test, the variable of job satisfaction, work discipline and work motivation have a simultaneous influence on employee performance with a significant level 0, 00 (P value < 0,05).Keywords : Motivation, Work Discipline, and Employee Performance.
Pengaruh Kompetensi dan Lingkungan Kerja Terhadap Kualitas Pelayanan Masyarakat Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Lahat Andayani, Melia
MOTIVASI Vol 4, No 2 (2019): MOTIVASI Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/mti.v4i2.2356

Abstract

Purpose - This study was to determine competence and work environment on the quality of community services in the population and civil registration services of the district Lahat.Design/methodology - the number of respondents in this research was 40 responden. From the partial test (t test) competence (X1) t count 4.892> t table 2.023 and significant level 0.000 < 0,05 mean competence a significant effect on the quality of community services in the population and civil registration services of the district Lahat (Y). and the partial test (t test) work environment variabel (X2) t count 3.335 > t table 2.023 and significant level 0.02<0,05 mean work environment a significant effect on the quality of community services in the population and civil registration services of the district Lahat (Y).Findings - From ANOVA test or F test obtained f count 18.442 with probability 0.000 ( P value < ? ) then Ho and Hi received. so competence and work environment together have a significant effect on the quality of community services in the population and civil registration services of the district Lahat (Y).
ANALISIS PENGARUH SUASANA TOKO DAN CITRA TOKO DALAM UPAYA MENINGKATKAN KEPUTUSAN PEMBELIAN KONSUMEN PADA LESEHAN PONDOK MIO LAHAT armalinda, armalinda; Andayani, Melia
Jemasi: Jurnal Ekonomi Manajemen dan Akuntansi Vol 16 No 2 (2020): Jemasi: Jurnal Ekonomi Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas IBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35449/jemasi.v16i2.198

Abstract

In the culinary business, the lesehan business is expected to be able to implement an appropriate marketing strategy so that they can survive and win the competition in the lesehan business. Shop atmosphere and store image factors are very important in determining consumers to make a purchase. The purpose of this article is to determine whether there is an influence between store atmosphere and store image in determining Purchasing Decisions at Lesehan Pondok Mio Lahat. Secondary data shows that from 2015 to 2019, the development of lesehan businesses in Lahat Regency has increased by up to 15.5%. The results of the analysis show that the shop atmosphere and store image have a significant effect on purchasing decisions at Lesehan Pondok Mio Lahat, which means that the purchase decision will increase if the shop atmosphere is comfortable and the store image can attract consumers.
PENGARUH KUALITAS PELAYANAN DAN DISIPLIN KERJA TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT UMUM DAERAH KABUPATEN LAHAT Andayani, Melia
MOTIVASI Vol 6, No 1 (2021): MOTIVASI Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/mti.v6i1.3407

Abstract

Purpose – The purpose of this study was to determine the effect service quality and work dicipline on inpatient satisfaction in Lahat district Hospital Design/methodology –The research design used in this study is a quantitative method with a causal associative research method, namely to determine whether to know the effect between two or more variables. The data analysis methods used are Multiple Linear Regression Analysis, Parsial test (t) and Simultaneus test (f).Findings -Based on the test results, the regression coefficient for the variable service quality (X1) is 0.297, employee work discipline (X2) is 0.296, and the constant value is 13.162, so the regression equation for this study is: Y = 13.162 + 0.297 X1 + 0.296 X2. From the results of the partial test (t test) the variable service quality (X1) t count 2.891> t table 2.002 or and a significant level of 0.05 means that service quality has a significant effect on patient satisfaction (Y). And from the results of the partial test (t test) variable employee work discipline (X2) t count 2.980> t table 2.002 and a significant level of 0.004 means that employee work discipline has a significant effect on patient satisfaction (Y). Meanwhile, from the ANOVA test or F test, it is found that F counts 9.143 with a probability of 0.000 (P value < ?), so Ho is rejected and Hi is accepted. So, the variables of service quality and work discipline of employees together (simultaneously) have a significant effect on patient satisfaction at the Lahat District General Hospital.
Meningkatkan Kesetian Pelanggan Melalui Kualitas Layanan dan Kepercayaan Pelanggan Pada PT. Mastratech Indonesia Cabang Lahat Andayani, Melia; Rusilawati, Tri; Hestin, Hestin; Saparudin, Saparudin
Jurnal Media Wahana Ekonomika Vol. 19 No. 4 (2023): Jurnal Media Wahana Ekonomika, Januari 2023
Publisher : Universitas PGRI Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmwe.v19i4.11029

Abstract

ABSTRAK Persaingan segmen pasar yang tinggi membuat perusahaan harus berkerja lebih ekstra untuk meningkatkan loyalitas pelanggan. Pelanggan yang loyal akan terus menerus membeli atau menggunakan produk atau jasa tersebut, meskipun kompetitor menawarkan produk yang serupa dengan harga yang menarik. Untuk meningkatkan loyalitas pelanggan perusahaan harus bisa memberi pelayanan terbaik. Dilansir dari ameritainsight.com, pelayanan yang baik akan membuat 60-70% para pelanggan akan melakukan pembelian kembali. selain itu, kepercayaan pelanggan juga merupakan aspek yang perlu diperhatikan, jika pelayanan yang diberikan dapat membuat pelanggan merasa percaya maka meningkatkan loyalitas pelanggan tersebut. PT Mastratech Indonesia merupakan perusahaan yang bergerak dibidang penjualan jasa dan produk alat berat. Agar perusahaan ini dapat menjaga eksistensinya maka perusahaan harus dapat meningkatkan loyalitas para pelanggan. Apalagi di tengah persaingan pasar dan persaingan ekonomi yang semakin ketat. Para pesaing akan menyiapkan strategi untuk mengalahkan. Dari fenomena tersebut membuat penulis tertarik untuk melakukan penelitian dengan judul meningkatkan loyalitas pelanggan melalui kualitas pelayanan dan kepercayaan pelanggan. Tujuan dari penelitian ini adalah untuk menentukan apakah kualitas pelayanan dan kepercayaan pelanggan dapat mempengaruhi peningkatan loyalitas pelanggan. Penelitian ini termasuk penelitian assosiatif kausal dengan menggunakan metode kuantitatif. Hasil penelitian yang menunjukan kualitas layanan dan kepercayaan memberikan dampak pengaruh yang positif terhadap Kesetiaan pelanggan pada PT. Mastratech Indonesia cabang Lahat. Kesimpulan dalam penelitian ini adalah perusahaan harus memberikan pelayanan yang jauh melebihi ekspektasi pelanggan. Memberikan pelayanan yang baik dapat menarik pelanggan untuk datang kembali membeli produk atau jasa. Pelayanan yang cepat tanggap dan ramah akan membuat para pelanggan merasa lebih nyaman saat menggunakan produk atau jasa. Kemudian Kepercayaan yang diberikan perusahaan terhadap pelanggan terbukti dapat memberikan kepuasan terhadap apa yang ditawarkan. Dan mendorong pelanggan untuk mempunyai niat untuk mempercayai bahwa produk atau jasa yang ditawarkan perusahaan dapat diterima dan meyakinkan pelanggan. Kata Kunci: Loyalitas Pelanggan, Kualitas Pelayanan, Kepercayaan pelanggan ABSTRACT High market segment competition makes companies have to work extra to increase customer loyalty. Loyal customers will continue to buy or use these products or services, even though competitors offer similar products at attractive prices. To increase customer loyalty, companies must be able to provide the best service. Reporting from ameritainsight.com, good service will make 60-70% of customers buy again. In addition, customer trust is also an aspect that needs attention, if the service provided can make customers feel confident, it will increase customer loyalty. PT Mastratech Indonesia is a company engaged in the sale of heavy equipment services and products. In order for this company to maintain its existence, the company must be able to increase customer loyalty. Especially in the midst of increasingly fierce market competition and economic competition. The competitors will prepare a strategy to beat. From this phenomenon, the authors are interested in conducting research with the title of increasing customer loyalty through service quality and customer trust. The aim of this research is to find out whether the quality of service and customer trust can affect the increase in customer loyalty. This research includes causal associative research using quantitative methods. The results of the study show that service quality and trust have a positive impact on customer loyalty at PT. Mastratech Indonesia Lahat branch. The conclusion in this study is that companies must provide services that far exceed customer expectations. Providing good service can attract customers to come back to buy products or services. Responsive and friendly service will make customers feel more comfortable when using a product or service. Then the trust given by the company to customers is proven to be able to provide satisfaction with what is offered. And encourage customers to have the intention to believe that the products or services offered by the company can be accepted and convince customers. Keywords : Customer Loyal, Service Quality, Customer Trust
PEDAMPINGAN MANAJEMEN TATA KELOLA BUMDES DAN UMKM DI DESA PAYO KECAMATAN MERAPI BARAT KABUPATEN LAHAT Herudiansyah, Gumar; Sahri, Yulian; Hasanah, Titi; Andayani, Melia; Nugraha, Restu
Suluh Abdi Vol 4, No 2 (2022): SULUH ABDI
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/sa.v3i2.3976

Abstract

Faktor-faktor dari keberhasilan pengembangan BUMDes danUMKM di antaranya adalah faktor manajemen produksi, manajemen sumber daya manusia, manajemen keuangan, dan manajemen pemasaran dan informasi agar bisa melakukan akses global. Selama ini kualitas sumber daya manusia atau pengelola yangbekerja di BUMDes dan UMKM pada umumnya masih sangat rendah, hal ini ditunjukkan dengan masih rendahnya kualitas produk, terbatasnya kemampuan untuk mengembangkan produk-produk baru, lambannya penerapan teknologi, dan lemahnya pengelolaan usaha. Tujuan kegiatan ini adalah Mendukung perkembangan dan kemajuan usaha-usaha yang    ada didesa khususnnya. Maka hasil dari pendampingan manajemen tata kelola dalam diharapkan bisa meningkatkan pendapatan masyarakat dan desa yang mempunyai Badan Usaha Milik Desa (BUMDes) dan Usaha Mikro, Kecil, dan Menengah di Payo Kecamatan Merapi Barat Kabupaten Lahat Sumatera Selatan. Kemudian diharapkan kedepan UMKM dan BUMDes mampu melaksanakan fungsional manajemen tata kelola meliputi tata kelola keuangan, produksi, sumberdayamanusia,danpemasaran. UMKM dan BUMDes mampu dengan lebih dewasa dan bijaksana dalam menyikapi serta cepat mencari solusi dalam setiap permasalahan yang terjadi saat mengembangkan usaha
The Role of Leadership in Improving the Performance of Lahat Regency Public Works and Public Housing Department Employees: Peran Kepemimpinan dalam Meningkatkan Kinerja Pegawai Dinas Pekerjaan Umum dan Perumahan Rakyat Kabupaten Lahat Amaludin, Amaludin; Saparudin, Saparudin; Andayani, Melia
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 1 (2024): JANUARI - JUNI
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i1.824

Abstract

This research aims to identify the role of leadership in improving employee performance at the Public Works and Public Housing (PUPR) Department of Lahat Regency. The research method involves interviews with key informants in the organization. The interview results revealed that effective leadership has a significant impact on three main aspects: organizational culture, employee motivation, and work environment. These findings are supported by a recent literature review. This research shows that leadership plays an important role in forming an organizational culture that supports employee performance. Effective leaders are able to promote values that create an environment where employees feel motivated, have a sense of trust, and are ready to contribute optimally. In the context of government organizations, transformational leadership, leader support, and constructive feedback are key factors that influence employee performance. In conclusion, this research confirms the importance of the role of leadership in improving employee performance at the Lahat Regency PUPR Service. To achieve optimal performance, organizations need to invest in effective leadership development and promote a supportive organizational culture. The practical implication is that effective leadership is the key to achieving organizational goals and maximizing human resource potential. Keywords: Leadership, Employee Performance, PUPR Service
Kualitas Pelayanan dan Harga (Price) Mempengaruhi Kepuasan Konsumen pada CV. Angga Trans Lahat Hestin; Kasinem; Sholiha, Emila; Andayani, Melia
Business Perspective Journal Vol. 5 No. 1 (2025): Business Perspective Journal
Publisher : Prodi Administrasi Bisnis FISIP Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/bpj.v5i1.2859

Abstract

The purpose of this research is to determine the influence of service quality and price on consumer satisfaction at CV. Angga Trans Lahat. The variables in this research are Service Quality (X1), Price (X2), and Consumer Satisfaction (Y), The data analysis methods used are instrument Test (Reliability Test, Validity Test, Classic Assumption Test (Normality Test, Heteroscedasticity Test, Multicollinearity Test, Multiple Linear Regression Analysis, Hypothesis Test (T test and F Test), and Coefficient of Determination Test. The research results showed that (1) Service quality has a partially significant effect on consumer satisfaction, this can be seen from the calculated t value > t table (12.723 – 1.986). (2) Price has a partially significant effect on Consumer Satisfaction, this can be seen from the calculated t value > t table (2.030 1.986). (3) Service quality and price have a significant effect simultaneously on consumer satisfaction, this can be seen from the calculated f value of f table ( 129.039 – 3.097) and the significance value is smaller than the significance level (a) 0.05 (0.000 < 0.05. Keywords: service quality, price, consumer satisfaction
Co-Authors Amaludin, Amaludin Armalinda, Armalinda Hasanah, Titi Herudiansyah, Gumar Hestin Hestin, Hestin Kasinem Restu Nugraha Rusilawati, Tri Sahri, Yulian Saparudin Saparudin Sholiha, Emila