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Tingkat Kepuasan Konsumen terhadap Pembelian pada E-Commerce Selama Masa Pandemi Covid-19 Cholilah, Indah Roziah
Psychospiritual: Journal of Trends in Islamic Psychological Research Vol. 2 No. 1 (2023): Psychospiritual: Journal of Trends in Islamic Psychological Research
Publisher : Fakultas Dakwah UIN KHAS Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35719/psychospiritual.v2i1.15

The concept of trading through electronic commerce (e-commerce) is a business model conducted through social media, where companies and individuals buy and sell goods or products electronically. People utilize online shopping to avoid exposure to the coronavirus (COVID-19) virus. In order to ensure customer satisfaction with e-commerce, businesses are expected to provide the best quality of service. Customer satisfaction is the emotional response to the experience of using the purchased service or product. This condition is demonstrated by the increased usage of e-commerce systems, repurchasing products, loyalty, and word-of-mouth referrals to encourage others to use e-commerce. This study aims to determine the level of customer satisfaction in using e-commerce during the COVID-19 pandemic. The research utilizes a mixed-method approach with a sequential explanatory strategy, which involves gathering quantitative data followed by in-depth exploration of customer satisfaction levels through qualitative interviews. The research subjects consist of 92 individuals experienced in conducting transactions through e-commerce. Random sampling is used for sample selection, and data collection is conducted through interviews and a satisfaction level measurement tool distributed via Google Forms. The results of the research indicate that 17.4% of customers feel very satisfied, 40.2% feel satisfied, 37% feel moderately satisfied, 4.3% feel dissatisfied, and 1.1% feel very dissatisfied. Furthermore, additional information is obtained from the statements of 66 individuals, or approximately 78% of the customers, who believe that purchasing goods using e-commerce services helps reduce crowded activities that can accelerate the spread of the COVID-19 virus.

Psychological Well-Being Keluarga yang Memiliki Kerabat Orang dengan Gangguan Jiwa (ODGJ) di Desa Tempursari Kabupaten Lumajang Maulidah, Lailatul; Cholilah, Indah Roziah
Psychospiritual: Journal of Trends in Islamic Psychological Research Vol. 3 No. 1 (2024): Psychospiritual: Journal of Trends in Islamic Psychological Research
Publisher : Fakultas Dakwah UIN KHAS Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35719/psychospiritual.v3i1.18

Families who have relatives with mental illness should get positive and non-discriminatory social support. However, in reality, there are still many families who have not provided full support to sufferers because these families often experience stigma and discrimination from the surrounding environment, sometimes even from their surrounding community. This can have a negative impact on the family's psychological well-being. However, it turns out that there are still families who show strengthening despite being stigmatized by the community. This can have a good impact on the psychological well-being of the family. The focus of the problems in this study are: 1. How is the description of psychological well-being in families who have relatives of people with mental disorders (ODGJ) in Tempursari Village, Lumajang Regency? 2. What are the factors that influence the psychological well-being of families who have relatives of people with mental disorders (ODGJ) in Tempursari Village, Lumajang Regency? This research uses a qualitative approach that is descriptive narrative, analyzing the description of the psychological well-being of families who have relatives of People with Mental Disorders (ODGJ). The data collection techniques used semi-structured interviews, observation, and documentation. The result of the research is that the description of the subject's psychological well-being can be said to be good in several dimensional aspects and less good in several other dimensional aspects. Factors that can affect the subject's psychological well-being are social support, evaluation of life experiences, religiosity, and marital status.

Resiliensi Psikologis Perempuan yang Mengalami Kekerasan dalam Berpacaran (Studi Kasus pada Mahasiswa Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember) Syaidah; Cholilah, Indah Roziah
Psychospiritual: Journal of Trends in Islamic Psychological Research Vol. 2 No. 2 (2023): Psychospiritual: Journal of Trends in Islamic Psychological Research
Publisher : Fakultas Dakwah UIN KHAS Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35719/psychospiritual.v2i2.28

Students who engage in romantic relationships with hopes of finding motivation from their partners often find themselves subjected to various forms of violence, including psychological, physical, economic, and sexual abuse. However, students who experience such violence have the ability to rise from adversity, a capacity known as resilience. The aim of this research is to explore the types of violence experienced by students at UIN Kiai Haji Achmad Siddiq in Jember during romantic relationships and to understand the psychological resilience of women who experience violence in such relationships. This study employs a descriptive qualitative approach to analyze the psychological resilience of women following experiences of violence in romantic relationships. Subjects were selected through purposive sampling, targeting female students at UIN Kiai Haji Achmad Siddiq who have experienced violence during dating. Data collection techniques include semi-structured interviews, participatory observation, and documentation. The study reveals that violence experienced by students in romantic relationships includes psychological, physical, economic, and sexual violence, such as coercion into sexual activities. Psychological resilience among women experiencing violence in romantic relationships is demonstrated through behaviors such as emotional regulation, impulse control, optimism, empathy, engaging in various activities, self-efficacy, and reaching out for support.

Hubungan Social Comparison dengan Self Esteem pada Mahasiswa Pengguna Media Sosial TikTok di Fakultas Dakwah Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember Fitri, Lailatul; Cholilah, Indah Roziah
Psychospiritual: Journal of Trends in Islamic Psychological Research Vol. 3 No. 2 (2024): Psychospiritual: Journal of Trends in Islamic Psychological Research
Publisher : Fakultas Dakwah UIN KHAS Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35719/psychospiritual.v3i2.75

The purpose of this study was to test and determine whether there is a relationship between social comparison and self esteem in students who use TikTok social media at the Faculty of Da'wah, Kiai Haji Achmad Siddiq Jember State Islamic University. The approach used in this research is a quantitative approach that focuses on correlation. The sample collection method in this study used purposive sampling technique with the number of respondents 205 students of class 2022 of the Faculty of Da'wah. Data were collected through questionnaires and analyzed using pearson product moment techniques. The results of the pearson product moment analysis technique show a significance value of 0.000 with a comparison of the hypothesis test guideline value <0.05, therefore the two variables of social comparison with self esteem are stated to be related, because Ha is accepted and H0 is rejected. The Pearson Correlation value of -0.247 indicates a negative relationship between social comparison and self esteem. This result shows that the lower the social comparison, the higher the sellf elstelm. Conversely, the higher the social comparison, the lower the self esteem.

Membangun Integritas Karyawan Melalui Peran Si Peri di Baitul Maal wat Tamwil Nuansa Umat (BMT NU) Cabang Tegalsiwalan Probolinggo Siti Murniatin; Cholilah, Indah Roziah
Psychospiritual: Journal of Trends in Islamic Psychological Research Vol. 4 No. 2 (2025): Psychospiritual: Journal of Trends in Islamic Psychological Research
Publisher : Fakultas Dakwah UIN KHAS Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35719/psychospiritual.v4i2.266

This study aims to determine how to build employee integrity through the role of Si Peri in Baitul Maal wat Tamwil Nuansa Umat (BMT NU) Tegalsiwalan Probolinggo Branch. This study uses a descriptive qualitative method approach with data collection techniques used, namely semi-structured interviews, observation and documentation. Based on the results of the findings that researchers conducted at Baitul Maal wat Tamwil Nuansa Umat (BMT NU) Tegalsiwalan Branch, building employee integrity in accordance with the existing work culture, namely: Shiddiq, Amanah, fathonah, tabligh, istiqamah. In line with the theory put forward by Rogers regarding integrity, namely: Honest, Firm, Self Control, Self Esteem. The conclusion of the data obtained from interviews and observations substantially answers the focus of the study, although the role of the branch head and the work culture implemented by employees as work principles also have an influence, but Si Peri (External and Internal Control Systems) remains the dominant factor in building employee integrity.

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