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All Journal Tuturlogi: Journal of Southeast Asian Communication KALBISIANA Jurnal Sains, Bisnis dan Teknologi
Christina, Selly
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Pemenuhan Kebutuhan Informasi Karyawan PT Antavaya Melalui Program Acara Celebrity on Vacation Trans TV Christina, Selly; Sitinah, Sitinah; Kuniawati, Laurencia Steffanie Mega Wijaya; Sandi, Fitriana; Marta, Rustono Farady
Tuturlogi: Journal of Southeast Asian Communication Vol 2, No 1 (2021): Tuturlogi: Journal of Southeast Asian Communication
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.tuturlogi.2020.002.01.2

Abstract

Beragam program acara ditayangkan televisi sebagai penghibur serta pemberi kepuasan kebutuhan informasi bagi audiens. Celebrity on Vacation merupakan acara andalan Trans TV yang diharapkan mampu memberikan pemenuhan kebutuhan informasi penontonnya. Penelitian ditujukan untuk mengukur pengaruh program televisi terhadap pemenuhan kebutuhan informasi bagi karyawan PT. Antavaya Tour and Travel berdasarkan Teori Komunikasi Harold D Lasswell dan Teori Pemenuhan Informasi. Paradigma positivistik digunakan dengan pendekatan kuantitatif deskriptif. Data diperoleh melalui instrument yang disebarkan pada karyawan PT Antavaya tour and travel. Studi ini menyebutkan, program acara Celebrity in Vacation belum dianggap memenuhi kebutuhan pencarian informasi mengenai destinasi wisata. Hasil uji korelasi menunjukkan bahwa hubungan antar kedua variabel tidak signifikan yang artinya tidak saling memengaruhi. Hal ini disebabkan durasi yang pendek pada program ini membuat kurangnya informasi yang dapat diperoleh audiens. Pendapat kami adalah dengan memperhatikan kolom komentar di media sosial seperti youtube, instagram dan lain-lain, dapat mengatasi keterbatasan media massa konvensional yang memiliki delay feedback.
Perancangan Sistem Aplikasi Support Ticketing Berbasis Web pada PT ABCD Christina, Selly; Ziveria , Mira
KALBISIANA Jurnal Sains, Bisnis dan Teknologi Vol. 10 No. 3 (2024): Kalbisiana
Publisher : UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/kalbisiana.v10i3.4317

Abstract

PT ABCD is one of the big companies based in Jakarta. PT ABCD has several branches in several cities. PT ABCD uses Information Technology to run operational activities more effectively. But in these activities, various departments also experience problems caused by user errors or system bugs. Therefore, the IT team has a helpdesk division that functions as the first person to be contacted if users experience problems. To make reports of problems experienced by users more effectively, a web-based support ticketing application is designed. The function of the application is that reporting can be done so that it can be reported to superiors and this incident does not occur if the same incident occurs with the helpdesk team knowing what the solution is. Intisari: Web, helpdesk, ticketing, IT.
Co-Authors Kuniawati, Laurencia Steffanie Mega Wijaya Mira Ziveria, Mira Rustono - Sandi, Fitriana Sitinah, Sitinah