Putra, Ijai Pratama
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Analisis Pengembangan Bisnis Indofishery Melalui Pendekatan Business Model Canvas (BMC) Dan Blue Ocean Strategy (BOS) Putra, Ijai Pratama; Prabawani, Bulan
Jurnal Ilmu Administrasi Bisnis Vol 10, No 1 (2021)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.227 KB)

Abstract

Abstract: The problem in this research as the basis for developing Indofishery's business is still stagnating and has not yet produced optimal performance. This is due to the absence of a good future business plan development at Indofishery, including the inability to fulfill consumer demand, the absence of a team and business partners in each region, not maximally implementing promotional and marketing strategies, and there are company resources in the form of a website and applications that are not being utilized very well. The aim of this research is to know the general picture of Indofishery and the future model of Indofishery's business development. This study used a qualitative method with six key informants to obtain data in the field. The results showed that to design a future Indofishery business development model using a business model canvas and blue ocean strategy approach, planning ideas at several innovation center points, namely the key activity element by creating educational and coaching activities for supplier fishermen, channel element by utilizing the role of the driver as a promotional and marketing, revenue stream element by renting out advertising space on website and application, and customer relationship element by creating a system of return and complaint and vouchers for free postage and discount programs on national holidays.Keywords: Business Development;  Business Model Canvas; Blue Ocean Strategy Abstrak: Permasalahan pada penelitian ini dikarenakan pengembangan bisnis Indofishery masih mengalami stagnasi dan belum menghasilkan kinerja yang optimal. Hal tersebut disebabkan belum adanya rencana model pengembangan bisnis ke depan yang baik pada Indofishery diantaranya yaitu ketidakmampuan dalam memenuhi permintaan konsumen, belum adanya tim dan mitra bisnis di setiap daerah, kurang maksimalnya dalam menerapkan strategi promosi dan pemasaran, serta adanya sumber daya perusahaan yang berupa website dan aplikasi yang belum termanfaatkan dengan baik. Tujuan penelitian ini adalah untuk mengetahui gambaran bisnis Indofishery saat ini dan merancang model pengembangan bisnis Indofishery ke depan. Penelitian ini menggunakan metode kualitatif dengan enam informan kunci untuk memperoleh data di lapangan. Hasil penelitian menunjukkan untuk membuat rancangan model pengembangan bisnis Indofishery ke depan menggunakan pendekatan business model canvas dan blue ocean strategy ide perencanaan berfokus pada beberapa titik pusat inovasi yaitu pada elemen key activities yaitu dengan menciptakan kegiatan edukasi dan pembinaan kepada nelayan pemasok, elemen channels dengan memanfaatkan peran driver sebagai media promosi dan pemasaran, elemen revenue streams dengan menyewakan space iklan di website dan aplikasi, dan elemen customer relationship dengan menciptakan sistem return dan complain serta program voucher gratis ongkir dan diskon di hari besar nasional.Kata kunci: Pengembangan Bisnis; Bisnis Model Canvas; Blue Ocean Strategy
The Effect of Service Quality and Digital Marketing on Consumer Loyalty through Consumer Satisfaction as a Mediation Variable at PT Pos Indonesia, Yogyakarta City Kusuma, Chusnu Syarifa Diah; Hariansyah, Mochammad Aditya; Putra, Ijai Pratama
International Journal of Social Science and Business Vol. 9 No. 1 (2025): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v9i1.99163

Abstract

This study aims to evaluate the impact of service quality and digital marketing on consumer loyalty at PT Pos Indonesia, Yogyakarta, with a focus on understanding how customer satisfaction mediates these relationships. The context of this research is particularly relevant in light of the company’s recent decline in market share and its attempts to adapt to a rapidly changing competitive environment in the expedition industry.  A quantitative approach with a causal design was employed. Data were collected through an online questionnaire from 155 respondents who had used PT Pos Indonesia's services. Structural Equation Modeling (SEM) using Partial Least Squares (PLS) was used to test the hypotheses and analyze the relationships between service quality, digital marketing, customer satisfaction, and consumer loyalty. The analysis revealed that service quality has a significant positive effect on both customer satisfaction and loyalty. Customer satisfaction was found to mediate the relationship between service quality and loyalty. In contrast, digital marketing showed a negative but near-significant effect on consumer loyalty and had no significant impact on customer satisfaction. The mediating effect of customer satisfaction on the relationship between digital marketing and loyalty was not significant.  This study highlights the critical role of service quality in enhancing customer loyalty, both directly and indirectly through customer satisfaction. Companies, particularly PT Pos Indonesia, should focus on improving service quality as it significantly influences consumer loyalty. Digital marketing strategies, however, need reevaluation, as they do not seem to align with customer expectations and have not proven effective in fostering loyalty. The study’s findings suggest that companies should prioritize service quality improvements and adopt a more targeted, customer-oriented digital marketing approach. Future research could expand on these findings by exploring the impact of external factors or conducting comparative analyses with competitors in the expedition industry.