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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Journal of Hospital Management Buletin Penelitian Kesehatan
Hilmy, M. Reza
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Humanities Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Effect of Leadership Style and Patient Safety Culture on Awareness Patient Safety Incident Reporting with Teamwork Perception as Intervening at X Cancer Hospital Jakarta Dharmawan, Stephen; Pamungkas, Rian Adi; Hilmy, M. Reza
Buletin Penelitian Kesehatan Vol. 52 No. 2 (2024)
Publisher : Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33860/bpk.v52i2.3999

Abstract

Introduction: Low patient safety incident reporting in hospitals increases adverse events, influenced by leadership style, patient safety culture, and teamwork, highlighting the importance of increased awareness. This study aims to see the effect of leadership style and patient safety culture on increasing awareness of patient safety, incident reporting, and teamwork effects as intervening variables. Methods: This type of study is quantitative research with a cross-sectional design and uses path analysis. The population in this study consisted of nurses working in inpatient and emergency departments at X Cancer Hospital Jakarta. The sampling technique used was Purposive Sampling, resulting in a total sample of 190 nurses. Data were collected using a structured questionnaire to measure leadership style, patient safety culture, teamwork, and awareness of patient safety incident reporting. Results: The results showed that patient safety culture and teamwork simultaneously affect awareness of patient safety incident reporting. Leadership style has an 8% influence, while patient safety culture has a 41.8% and 58.2% impact. Teamwork has a 47.1% and 23.6% influence, while leadership style has a 23.6% and 76.4% influence. Patient safety culture has a 36.3% and 63.7% influence, while leadership style has an 11.1% and 88.9% influence. Lastly, patient safety culture has a 17.1% and 82.9% influence, indicating that patient safety culture and teamwork are interconnected. Conclusion: The study reveals that the pasien culture and shared work significantly impact the quality of personal life.  Despite their small impact, they are crucial in creating a conducive environment for personal growth, emphasizing the importance of continuous learning and evaluation.
Kualitas Pelayanan dan Bauran Pemasaran Terhadap Kepuasan Pasien Rumah Sakit Ibu Anak Asih Jakarta Selatan Utami, T. Annisa; Hilmy, M. Reza
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/.v3i02.4450

Abstract

Patient Satisfaction becomes the measurement of the success of a hospital, based on the data of Ibu Asih Hospital South Jakarta, the number of inpatient visits has decreased significantly in 2014 to 2016. This becomes an issue that must be considered by Hospital Management. The purpose of this study is to determine the effect of Service Quality and Marketing Mix both partially and jointly to the Satisfaction of Inpatients at at Ibu Anak Asih Hospital, South Jakarta. The research method used in this research is descriptive associative with quantitative approach, that is by describing the condition of the respondent and the description of research variables in the frequency table and the percentage of the questionnaire distributed by means of data analysis procedure. The sample in this study using simple random sampling technique with total sample of 100 respondents. Data analysis techniques use multiple linear regression. Research design using One-shot case study That is an experiment conducted without any comparison group and also without any preliminary test. The results showed that: (1) There is a positive influence and significant Quality of Service to Patient Satisfaction. (2) There is a positive and significant effect of Marketing Mix on Patient Satisfaction. (3) there is a positive influence and significant Quality of Service and Marketing Mix simultaneously to Patient Satisfaction. The findings of research results in this study is the highest indicator of marketing mix is a promotion with an average value of 4.4 while the lowest is the price with an average value of 3.98. The implications of this research are; (1) Quality of Service which is reflected by high reliability indicator hence can increase patient's satisfaction; (2) Marketing mix that is reflected by the high indicator of physical evidence can increase patient satisfaction.Keyword: Service Quality, Marketing Mix and Patient Satisfaction.
THE EFFECT OF INTERPROFESSIONAL COLLABORATION AND TRANSFORMATIONAL LEADERSHIP ON PATIENT SAFETY WITH WORK MOTIVATION AS INTERVENING VARIABLES Rizkia, Dian Gema; Girsang, Andri J.; Kusumapradja, Rokiah; Hilmy, M. Reza; Pamungkas, Rian Adi; Dewi, Sandra
RISET: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol. 4 No. 2 (2022): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v4i2.156

Abstract

The purpose of this study was to obtain empirical evidence of the role of work motivation in mediating the relationship between interprofessional collaboration and transformational leadership on patient safety in inpatient installations using a cross-sectional study design. Moreover, make 250 inpatient installation nurses with civil servant status as the unit of analysis. The study's results prove that interprofessional collaboration and transformational leadership positively and significantly affect work motivation and patient safety. Work motivation has a positive and significant direct effect on patient safety, and work motivation has a positive role in mediating interprofessional collaboration and transformational leadership on patient safety. The importance of patient safety culture will be of value to hospital performance in patients' eyes so that maximum results are formed on implementing patient safety culture. Not only talking about the effectiveness of interprofessional collaboration and transformational leadership of the head of the room but the importance of implementing work motivation in the form of encouragement to nurses. Will create satisfaction that impacts the effectiveness of interprofessional collaboration and transformational leadership in improving patient safety culture in inpatient installations.
Pengaruh Brand Image, Kualitas Pelayanan, dan Lingkungan Fisik Terhadap Keputusan Pasien Menggunakan Pelayanan Kesehatan di Instalasi Rawat Inap RSUP Dr Sitanala Tangerang Tama, Dwi Ridha; Hasyim, Hasyim; Hilmy, M. Reza
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i1.14844

Abstract

Meningkatnya jumlah rumah sakit membuat persaingan di industri medis semakin ketat. Hanya rumah sakit dengan brand image yang baik, pelayanan berkualitas tinggi, dan lingkungan fisik yang memadai yang dapat bertahan dan unggul, karena dapat mempengaruhi keputusan pasien dalam menggunakan layanan kesehatan. Keputusan seorang pasien untuk menggunakan layanan kesehatan instalasai rawat inap di suatu rumah sakit merupakan hal yang penting karena mempengaruhi pendapatan rumah sakit. Penelitian ini bertujuan menganalisis pengaruh brand image, kualitas pelayanan, dan lingkungan fisik terhadap keputusan pasien secara parsial maupun bersama-sama. Penelitian kuantitatif kausalitas. Sampel dalam penelitian ini adalah pasien rawat jalan dengan kriteria yang belum mendapatkan pelayanan rawat inap di RSUP Dr Sitanala Tangerang, usia minimal 21 tahun dan maksimal 65 tahun, dan menggunakan pilihan secara mandiri (NON BPJS), dengan jumlah sampel sebanyak 92 sampel. Teknik analisis menggunakan regresi linear berganda. Hasil penelitian menunjukan secara parsial brand image mempengaruhi secara positif terhadap keputusan pasien menggunakan pelayanan kesehatan rumah sakit. Kualitas pelayanan mempengaruhi secara positif terhadap keputusan pasien menggunakan pelayanan kesehatan rumah sakit. Lingkungan fisik mempengaruhi secara positif terhadap keputusan pasien menggunakan pelayanan kesehatan rumah sakit. Secara bersama-sama variabel brand image, kualitas pelayanan, dan lingkungan fisik terhadap keputusan pasien. Hasil ini secara implikasi teoritik mendukung teori dan penelitian sebelumnya. Secara manajerial diharapkan manajemen rumah sakit mengembangkan strategi atau kebijakan untuk mengotimalkan keputusan pasien melalui peningkatan brand image, kualitas pelayanan dan lingkungan fisik rumah sakit.
Co-Authors Dharmawan, Stephen Girsang, Andri J. hasyim, hasyim Kusumapradja, Rokiah Rian Adi Pamungkas Rizkia, Dian Gema sandra dewi Tama, Dwi Ridha Utami, T. Annisa