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All Journal Jurnal Computech & Bisnis (e-Journal) ALACRITY : Journal Of Education Acman: Accounting and Management Journal
Megawati, Imelda
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Library & Information Science Other

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The Influence of Service Quality and Company Image on Customer Satisfaction: Study Of One of The Companies Operating in The Banking Sector in Garut Jannah, Dara Fitria; Larashati, Irena; Dwiyanisa, Ashila; Megawati, Imelda
Acman: Accounting and Management Journal Vol. 4 No. 1 (2024): Acman: Accounting and Management Journal
Publisher : Center of Research, STIE Pasundan, Bandung, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/aj.v4i1.129

Abstract

Banking, as a financial organization primarily engaged in the collection and redistribution of public funds, must establish a robust banking system. Consequently, it is necessary to regulate and supervise banking operations to ensure the adoption of sound banking practices. Since the implementation of the OJK Law on 22 November 2011, the oversight of financial services institutions in Indonesia has shifted from multiple institutions to a single institution, the OJK. Previously, banking supervision was conducted by Bank Indonesia, while Bapepam handled the supervision of capital markets and other financial institutions. The objective of this study is to ascertain customer happiness, which is influenced by the quality of service and the organization's image. This research employs the descriptive and verification analytic approach, focusing on the 92 respondents who are customers of Bank Negara Indonesia. The processing and research are categorized into two distinct types: secondary data from the company and primary data from the questionnaire responses; in-depth analysis is also done, which seeks to provide a comprehensive understanding of how service quality and corporate image impact customer happiness. According to the research findings, Service Quality is pretty good, with an average rating of 3.23. Company Image is also considered quite good, with an average rating of 3.18. Similarly, Customer Satisfaction falls into the pretty good area. Its mean value is 3.10. Service Quality (X1) significantly influences Customer Satisfaction (Y) with a total influence of 0.334. Similarly, Company Image (X2) also significantly influences Customer Satisfaction (Y) with a total influence of 0.484. When both Service Quality (X1) and Company Image (X2) are considered together, they have a combined influence on Customer Satisfaction (Y) with a determination (R2) of 0.818 or 81.8%. The remaining 18.2% of the influence on Customer Satisfaction (Y) is attributed to other variables that were not examined. The research findings confirm a strong correlation between Service Quality and Company Image Customer Satisfaction in a banking company in Garut.
Improving History Learning Activities and Outcomes With the Project-Based Learning Model Bolon, Merisa Kristin Tampu; Diansyah, Arfan; Megawati, Imelda
ALACRITY : Journal of Education Volume 4 Issue 3 Oktober 2024
Publisher : LPPPI Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/alacrity.v4i3.411

Abstract

The aim of this research is to apply a demonstrative learning approach to improve student activity and learning outcomes in history classes. Classroom action research is the research methodology used in this research. Class XI–5 students at SMA Negeri 14 Medan were used as research subjects. The findings of the second cycle learning evaluation, which involved 35 students, can be used to analyze this, there were 32 students who completed it or 88.88% of students achieved the specified KKM, namely 75. Compared to cycle I, only 23 students completed it or 63.88% or in the initial condition (pre-cycle) only 10 students completed it or 27.88%. The application of the demonstration method in history learning increases students' learning activities. Students will not only gain knowledge from the teacher, but with the demonstration learning method students can express their knowledge in the form of drama and role playing.
Improving History Learning Activities and Outcomes With the Project-Based Learning Model Bolon, Merisa Kristin Tampu; Diansyah, Arfan; Megawati, Imelda
ALACRITY : Journal of Education Volume 4 Issue 3 Oktober 2024
Publisher : LPPPI Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/alacrity.v4i3.411

Abstract

The aim of this research is to apply a demonstrative learning approach to improve student activity and learning outcomes in history classes. Classroom action research is the research methodology used in this research. Class XI–5 students at SMA Negeri 14 Medan were used as research subjects. The findings of the second cycle learning evaluation, which involved 35 students, can be used to analyze this, there were 32 students who completed it or 88.88% of students achieved the specified KKM, namely 75. Compared to cycle I, only 23 students completed it or 63.88% or in the initial condition (pre-cycle) only 10 students completed it or 27.88%. The application of the demonstration method in history learning increases students' learning activities. Students will not only gain knowledge from the teacher, but with the demonstration learning method students can express their knowledge in the form of drama and role playing.
The Influence of Green Transformational Leadership and Stress on Psychological Well-Being and Quality of Life within Microfinance Institutions in Bandung City Resawati, Retno; Rinawati, Nenny; Megawati, Imelda; Herawati, Octaviane; Annisa, Dhea Bunga; Andyandi, Pebrio Tri
Jurnal Computech & Bisnis (e-journal) Vol. 18 No. 2 (2024): Jurnal Computech & Bisnis (e-Journal)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/dgc78x02

Abstract

Technology plays a vital role in addressing key challenges in the fashion industry, including high This study investigates the relationship between psychological well-being, quality of life, and green transformational leadership among Bandung City's financial institution's staff members. Using a non-parametric approach and SEM PLS technique, data from 276 randomly selected respondents were used to analyze the impact of inspiring leaders and an environmentally friendly work environment on individuals' Psychological Well-Being and their assessment of their quality of life. The results showed a positive relationship between psychological well-being and quality of life and between psychological well-being and green transformational leadership. This research aims to promote sustainable human resource management practices and policies by offering insightful information.
Co-Authors Andyandi, Pebrio Tri Annisa, Dhea Bunga arfan diansyah Bolon, Merisa Kristin Tampu Dewi Puspita Sari Dwiyanisa, Ashila Herawati, Octaviane Heriyanto, Imam Jannah, Dara Fitria Larashati, Irena Resawati, Retno Rinawati, Nenny