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All Journal Jurnal Manajemen Bisnis Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding Formosa Journal of Sustainable Research (FJSR) Asian Journal of Management Analytics Asian Journal of Applied Business and Management (AJABM) MANAGER: Journal of Management and Administration Science INJECT Interdisciplinary Journal of Communication
Rahayu, Meika Kurnia Puji
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences

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ORGANIZATIONAL CULTURE DYNAMICS DURING CRISIS: KEY ENABLERS AND BARRIERS IN HOSPITAL CONTEXT Rahayu, Meika Kurnia Puji
MANAGER: Journal of Management and Administration Science Vol. 4 No. 3 (2026): MANAGER: Journal of Management and Administration Science, April 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v4i3.1450

Abstract

This qualitative study aims to ascertain employees' comprehension of the new organizational culture and the facilitating and obstructive variables in its implementation within a hospital in Indonesia.  The research background indicates that there was a need to shift the foundational principles and assumptions guiding organizational operations from innovation and competition to safety and resilience as a result of the catastrophe that transpired.  This study examines two research questions: (1) To what extent do employees understand the company culture?  (2) What are the facilitating and obstructive variables in the changing of organizational culture?  The research design employs qualitative phenomenology using a case study approach.  The data gathering methods employed in this study included (1) semi-structured interviews, (2) unstructured observations, and (3) documentation.  Data analysis encompasses data reduction, data presentation, and data verification (formulating conclusions).  The study's results reveal that certain staff remain uninformed about the new organizational culture within the institution.  In addition, a contributing aspect to the implementation of organizational culture is the crisis (pandemic) itself.  Elevated anxiety, augmented workload, inadequate communication, and absence of norms hinder the establishment of organizational culture.  This study's findings suggest two recommendations, (1) there is a necessity for enhanced socialization of the new organizational culture, encompassing all work units, (2) the hospital must develop instruments, such standard operating procedures, posters, and organizational culture manuals, to aid in the internalization and execution of the new organizational culture.
Co-Authors Anggesti, Ian Putri Wahyu Asmiyati, Asmiyati Budiyanto, Wasis Esther, Chinyabuuma Bengibabuya Heru Kurnianto Tjahjono Khoirummuzaidah, Khoirummuzaidah Prawestri, Mardika Qamari, Ika Nurul Rahma, Aulia Retno Widowati Zulhapiz, Mhd. Hanif